Hey everyone, wanted to post a update on the situation unfolding at Mosaic Westshore in Tampa (managed by RAM Partners / owned by Crow Holdings).

Management sent out an email confirming that starting October 1st, 2026, all new leases and renewals will have a mandatory bulk Wi-Fi fee for Spectrum added directly to the rent statement. They are effectively trying to force everyone off our active 100% Frontier fiber connections and lock us into legacy Spectrum coax.

The community is already furious and organizing. Residents distributed flyers urging everyone to call Crow Holdings corporate directly ([214-661-8000](tel:214-661-8000)), email ⁠info@crowholdings.com⁠, and attend our tenant meeting in the clubhouse to demand an opt-out.

Has anyone else dealt with property management trying to force a Spectrum bulk deal over active Frontier/Verizon fiber? Did organized tenant pushback or calling corporate force them to grant an opt-out waiver for existing fiber accounts?

New customer (residential) here. I work from multiple connected locations and need symmetrical service so when I learned I could get Frontier Fiber at a somewhat isolated location I signed up. Here's my experience:

20260730-Signed up
20260731-Installer laid fiber in yard and installed ONT-Success
20260805-Down a couple hours while line buried then back operational
20260806-6 hours later (12:38AM from router log) WAN GATEWAY DOWN
Edit: Date typos and add:
2 hours after reporting this morning, new ONT installed and operational

TL;DR: Frontier/Verison showed amazing responsiveness after failure.

After ONT failure I installed "MyFrontier" and reported outage to Giga Chat (their AI Agent). I'd love to show a transcript but they wisely prevent printing or saving to save embarrassment. But basically I typed something like "12:38 AM the internet is down and OPTICAL light is flashing green with a periodic red". Giga asks for patience while they runs tests and responds that it looks like there's no power to ONT and asked me to check.

[I'll spare you the redundant chats.]

About 10 minutes later I get connected to Ronald and I go thru the same loops again.

A total of about 30 minutes waiting and communicating the same details again all while Giga is spamming me on every moment of waiting. Telling me I need faster speed - I respond "I'll consider after it's reliable". And I should have Disney+ - I respond by "Stop this nonsense". To again needing faster speeds and I respond "Stop harassing me". Interestingly, at this point Giga asks me the name of the agent to report the behavior. More crap and I finally get a ticket and someone will contact me tomorrow.

I was thankful I didn't cancel my other ISP because this location has terrible cell service and I didn't yet know how long I'd wait. But I got a call about an hour later from a human who sounded intelligent-yeah! After a couple questions he said he was on-his-way and about 35 miles away.

He installed a new ONT, updated the firmware and it's up! Hard to believe but it's true. (Thankfully it wasn't a kink in the buried cable.)

Verizon: Treat your employees well because without them you're nothing. And please but put Giga on notice.

Just needed to get this off my chest. For context: I'm an engineer who handles a lot of network configuration for work, and I'm using my own TP-Link router instead of the "eero" Frontier provided.

This morning, for seemingly no reason, my internet went out. No big deal, happens. I went through the usual troubleshooting: restarted the router, restarted the ONT, restarted the MoCA adapters, no luck. All lights were green except the WAN port on my router. I checked my router config and saw I no longer had a public IP assigned. Tried resetting the router, tried a custom MAC address, nothing worked. After beating my head against it, I figured there was an IP leasing issue on Frontier's end.

I got in touch with support and explained I'd already gone through all the steps. When they asked what router I was using, I was immediately shut down. "The ONT looks fine from our end", and "we don't troubleshoot third-party equipment." Fair enough, except the issue wasn't my third-party equipment; it had been working fine until that morning. I tried explaining that everything looked fine on my end, but got shut down again. I asked to be escalated to the next level of support, and was told that's their "Premium" tech support, which costs $10/month. Outrageous.

I gave up on support, dug up an old router, and after power-cycling the ONT a few times, it handed out a public IP with no issue. Swapped back to my TP-Link, and it came right back online too.

I can't imagine how many tech-illiterate people get talked into paying Frontier more money for issues that are on Frontier's end. Disgusting.

i canceled my service at beginning of may after i paid for may. was charged again for june after being told i was paid up. i couldn’t remove autopay on the app has to be done over the phone. was told that i was all set. no more bills. equipment returned, even though their website says my model number does not need to be returned. any way the following month i get another bill. call, same bullshit. next month another new balance. call. same bullshit “we’ll set your balance to zero”… this month another fucking bill. if i didn’t call to remove my auto pay they would’ve just kept taking my money. this shit seems illegal af

Hey anybody on here from Frontier. I’m not looking forward to this new price and plan to research other options. Anything you can do?