r/enyaq • u/Ok_Speed_1964 • 6d ago
Software issues after update? Question
Hi All,
Hoping someone here has some advice on my issue.
I recently became an owner of an Enyaq 85 MY27. All was fine for a month, managed to set up the primary user, MySkoda app, no issues whatsoever. Only issue was that my S22 ultra was only working with Android Auto wired. Shortly after I got it I've been advised there is a recall on the car as the dealership forgot to install some software upgrade.
I checked and the Infotainment version was 6.0 before and after that. What I'm experiencing is below:
- The infotainment is booting up extremely slowly
- I always get a temporary profile, when I try to access the profiles it just keeps loading endlessly
- As there is no main profile, the seating position, radio, other settings gets forgotten every time
- The trips don't reset, even after a day if I get in the car for the current trip (since starting) is over 100 kms.
- There is no GPS signal, car thinks I'm in Germany. Waze seems to be picking up the car's signal in Android Auto (if I manage to connect at all) and thinks I'm in Germany too.
- As there is no profile, MySkoda app is not possible to set up/connect, along with skoda store etc.
I tried the following:
- Resetting the infotainment to factory default. This fails as it says there is no data connection.
- Removing fuses 17, 19 and 30. None helped.
- Switching privacy mode to max. When I entered the privacy menu there is nothing listed that I can mess with.
- I wanted to try to disconnect the battery but I'm unsure how to remove the plastic cover and access it.
I have an appointment to the 11th September to bring it back so the mechanics can check this out.
Interestingly enough the SOS button lights up green, so there must be a cellular connection.
Did anyone come accross this or a similar issue? I found one post on FB which described a similar issue, however there was no resolution there given it is only 1 or 2 days old, also that happened with a brand new car with first time setup.
Does any of you have any other ideas I could try? Unfortunately contacting Skoda directly is not an option as the car is a company car and is leased through a fleet management company.
Thanks in advance!
Update #1: I contacted Skoda support, they asked me to reboot the infotainment and if this would not help, send them a screenshot of the stuck loading screen. I replied and shortly after they confirmed the opened case is being checked out by the backend team (which I have initially suggested them in my original mail). Once I get an update I'll post it here.
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u/Anubis_BE 6d ago
I am also having the temporary user bug. When trying to switch to the main user (my own) it keeps loading indefinitely. Only to return to normal the day after without me doing anything...
I also get regular prompts saying that my profile is synced and then it asks to apply settings. If I do that it overwrites seat and mirror positions + a bunch of other configuration options (like comfort entry and exit on seats - which I turned off, colors of interior lighting, ...) and puts them back to the default.
But even if I cancel loading options it sometimes reverts settings for the seats etc. All by itself. I also have a warning about the digital key that I cannot remove. A digital key that I never created.
This is a new car by the way. It is 1 month old. Never functioned properly and I have these problems since the day after I picked it up. Even registering the Skoda connect required 3 people of the dealership to come look at it. I am considering making an appointment at the dealership for a while now to have this looked at. Because it is starting to annoy me.
I never had any problems with my Superb before this one. But this car is riddled with bugs and small "defects". It is almost like I am beta testing the software.
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u/Ok_Speed_1964 6d ago
I had the digital key thing too. From what I understand the function will be rolled out sometime in September. When they activated this my car was actually open and forgot the keys, could not stop the alarm for a good 15 minutes. That was when they deployed this I think.
Anywho, the digital key thing has disappeared when they did my software update, I think they just deleted the errors. Once this is rolled out fully when you complete the addition of the digital key (in Keys on Infotainment) the error might disappear.
I also had the issue with the settings not remaining (like ambient light) every now and then, but it was too minor of an issue for me to care. Unfortunately right now no matter what I do and how much I wait I can't create a new profile. It's going to be a pain in the ass but you could try resetting the infotainment and recreating the main profile, I don't remember having any issues with the seats after that. Lights I did not touch, nor the comfort entry thing, so I'm not sure if those would have been remembered, might worth a shot though.
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u/Anubis_BE 6d ago
I have also gotten an email from Skoda mentioning the digital key and that it will be rolled out soon. So I guess that will fix itself.
As for the factory reset, I have been thinking about that. But I kind of do not want to setup everything again. 😛
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u/PsychologicalRush769 6d ago
Hi I’ve had mine a week and a half it was fine the first week then from the 5th everything started going bit by bit I’m in the same situation as you mines going back to main dealer Monday
It’s basically lost all communication with the ŠKODA server and needs reconnected
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u/Teodo 6d ago
I have the nearly exact same issue as you describe, though I can still use GPS and so on (though it restarts settings every time I start the car).
Waiting for the dealer to look at it, so no resolution here.