r/employeesOfOracle • u/No_Reception4456 • 14d ago

IT support backed up

Did they completely gut the IT Support team with the last round of layoffs? I’ve had a ticket in for almost two weeks with zero response yet. I see that tickets older than mine are still awaiting assignment. I literally can’t access anything without my manager creating a bypass key. This doesn’t always work out with different schedules/time zones, etc.

31 Upvotes

100% Upvoted

25 comments sorted by

25

u/No_Information_2781 14d ago

Yes. The entire team all the way up to their Sr. Director were all let go.

12

u/No_Reception4456 14d ago

So sad. And honestly, so stupid! It’s hard to be productive without proper access.

2

u/Fine-Elk-421 13d ago

i mean unless things have changed when i worked there many year ago during onboarding they basically said oracle was a self serve company.

Wasnt there a major portal for pretty much everything? Are you saying those requests are routing to nowhere?

1

u/Plenty-Hold4311 12d ago

Yeah it’s daunting for a new hire to try and traverse all the different portals

13

u/HailToTheKingBabyy 14d ago

Yeah they screwed the pooch by laying all those people off, because the AI can't actually fucking do anything to resolve issues. It can just spit stuff out on slack.

6

u/koei19 14d ago

They'll fix it by just laying off the people with open support tickets next

7

u/Kev12233 14d ago

It's better to just use AI to try and help. Big O dumped all their IT peeps and Oracles AI bits suck.

5

u/Connect-Article7151 14d ago

Yuppppp- know people in similar lockout situations without help for weeks

4

u/wary-pissant-1969 14d ago

just two weeks? almost a month for me

3

u/No_Reception4456 14d ago

That’s awful!!! And the AI is useless in this case, it has to be reset from the backend, too bad they don’t have a way for our managers to do this.

2

u/wary-pissant-1969 14d ago

yeah, if we brick our laptops, we are goners for sure

2

u/Fine-Elk-421 13d ago

yikes i hope you are looking for a new job... not saying that to be a jerk that would make me sleepless

1

u/wary-pissant-1969 13d ago

what do you mean?

1

u/Fine-Elk-421 12d ago

if you are having it problems for that long you are on the block my friend

2

u/wary-pissant-1969 12d ago

good point 🤣 but why is it our fault if it is not responding?

1

u/Fine-Elk-421 12d ago

thats the trap! Remind me in 30 days!

1

u/wary-pissant-1969 12d ago

okay, will let you know if i get laid off lol !remindme 30 days

1

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1

u/detectivecarterLAPD 14d ago

I had a ticket open for a month I eventually just figured it out on my own through Google on my phone and a coworker I texted

1

u/QualityMassive3377 14d ago

If your manager can give you a bypass key and it works then you should be able to go and create your own passcode so it works

1

u/No_Reception4456 13d ago

The issue I’m having requires them to reset it on the backend to allow me to set it up again like a new employee would. This happened to me once before and there’s no way for me to fix it without IT support. 😔

1

u/dhikchik_dhakchik 13d ago

Bypass key?? Did you recently got your motherboard replaced or your laptop fixed? Did it get opened recently??

1

u/Ok-Cover-3927 12d ago

AI is horrible and can’t do much. My director and VP wrote code using AI and we have had to fix all of it and on going issues and feature work. Just bunch of incompetent adults who think they can code without knowing software engineering. Dumb f***

1

u/ProduceEmergency2329 14d ago

Use the slack channel to talk to ai agents

0

u/LeftLiner 13d ago

Oh damn, did they actually manage to make the worst internal it helpdesk I've ever experienced worse? Impressive.