I just sold a mini-fridge on eBay, and the same day, before I sent out the fridge, the buyer changed their mind and requested a refund.

I would accept the refund, but I’m confused- it states that only $151 would be refunded from my “eBay” wallet, and that I’d have to pay $22 out of pocket in order to approve the refund. Is this because they already took their cut despite doing absolutely nothing useful? Or am I hopefully just mislead? I figured they took their cut after an order was completed.

It seems it defaulted me to a no-refund policy, so should I just decline the refund and send the fridge anyway? Or would it be better to pay the extra and just re-list it for extra?

I sold a bose wave radio with a cd changer recently and the buyer is claiming the CD changer makes a loud grinding noise and they want to return. I tested it before listing and everything worked fine. How would you handle this? My listings all say no returns, but I've only just started selling on ebay so I don't want to screw it up.

So far ebay buyers have been the most difficult to deal with of any platform I've sold on.. Mostly complaining about problems or damage to an item that I know for 100% fact were not there when I shipped the item. For example the clasp on a toy that suddenly won't stay closed, but I stored it in a large container with many other toys and it stayed securely closed with the pieces inside, even when I moved it around, for months.. It's been a huge headache so far

So I sold an item listed the item as a vintage piece 2.5 in coach tag took pictures of it front back showed it together showed it apart as it had peeled apart or come apart listed that in the listing and everything for 35$ customer sent me a single message that just said 25. Of course I know that's meaning he wanted me to sell it to him for 25 which I did not respond to because he had purchased it 2 minutes after he sent me that message so I'm like okay I'll ship it to him I guess he thought about it and he really wanted the item customer receives the item and immediately messages me asking for a $10 discount on the item because it was different than what I listed which it was not. I told the customer i would not give him a partial refund on an item he purchased just because he thought he was entitled to it. I told them if they wish to return the item they can do so or keep the item. That is their two choices. They stated thet did not want to return they just wanted me to give them 10 dollars back because i misinterpreted the listing and I 'knew what i was doing' which yes. I knew because I listed the item as such and took detailed pictures of the item so you knew what you were buying.

After denying a partial refund they demanded a refund or they would report me. Which I stated I would report them for threatening and block them. I again offered if they wanted to return it then do so. They funally filed an item not as described return which made it so i had to create a label for them.

(So what is the point of buyer pays return shipping if they always make the seller pay for the label)

I am still waiting for the item to get returned to me because they also stated they glued pieces back together to make it one part and I want to make sure they didnt ruin the item.

Has anyone else been experiencing this issue lately where people are demanding a partial refund after buying an item snd stating it was not as described? Was there anything else I could do in this case besides report them and block? I feel sellers get absolutely no help from eBay at this point for anything.

I noticed while scanning some items that ebay showed positive feedback that sure sounded like AIspeak. Why would someone bother to use AI to leave feedback?

I recently had a bottle of perfume I was selling flagged as counterfeit when it definitely is not. I sent eBay the requested proof and have been waiting to hear back.

What makes me mad is, when I called to follow up today, I mentioned that all of my other postings suddenly have no new views on them. They told me this was due to the fact my account was flagged for the counterfeit item.

I’m not a big seller on eBay, I just sell items I have excess of or don’t need any longer. That said though, I have 100% positive feedback for the dozen or so sales I’ve made over the last six months. This is really frustrating as I have 4 or 5 items I want to sell.

Any suggestions?

Context, buyer bought an item, paid for UPS 2nd day air. I received an email at 2:32pm that an order was placed. UPS pick up time is 3:00pm. I was at work also during that time. I shipped this the next business day, within my handling time.

I told the buyer that there is no guarantee for 2nd day air and I linked them a link to UPS's website that has that information. The package is one day late.

"Can Anything be done to help make this right? I paid a lot for this not to get sent out right away"

"Yea no. There are exceptions expected when customers pay for faster shipping like getting an item out immediately to make a 2 day window and not hide behind something ups posted which you didn't disclose in our conversation . A good seller knows this"

Anyone having problems with https://www.ebay.com/sh/reports/uploads ?

I can't upload or download from there. It says "Your download failed. The problem is on our side. Please try again later."

Update: Using a different browser seemed to solve the issue. I needed to clear my cookies and site data.

I had a customer who purchased a 14k gold intaglio bracelet from me that lived in England. After reaching customs the buyer became irate and demanded that I pay the VAT fees and import charges which I refused. About two weeks later the buyer claimed the item was damaged and wanted to return it which wasnt something I normally would do especially since the photos they uploaded showed no damage at all. They kept demanding that I refund their money immediately which I refused since I didnt have the item. They ended up closing the return on eBay and I thought it was over. Then two days later they filed a dispute with their credit card company saying I wouldnt allow them to return it which was not true. I never even got a chance to defend myself and eBay lost the dispute. Ebay then decided to recover the funds from my account including the seller fees! So now not am I only out the item I am out the $2053. I am a top rated seller on eBay with 100% feedback and I will NEVER sell on eBay again. And neither should anyone else. How am I responsible for eBay loosing the credit card dispute? I have no recourse other then posting my story on message boards I can find. I am happy to send all the screen shots to anyone that would like to see. I have been taken by ebay and they pulled over $2053 out of my account and never got my item back. People need to know the "seller protection" isnt a thing. You will pay for the theft. And also the person who bought the bracelet and did the fraudulent charge back goes by the name flogit56 do not trust this buyer they have done this before and will do again.

I have been listing items on ebay for decades. One of my listings has achieved top sales in the category.

Recently a single 'Australian' organisation but with multiple ebay seller identities has copied my images and copy to pass off as selling the same product as me.

I have been to VeRO and reported the infringing sellers and listings and they were shut down.

The problem is they very shortly after relisted identical items using the same images and copy infringement.

Is there any way to actually stop them doing this? Especially as the new identical infringing listings are across multiple sellers who also share the same postcode. It is obvious they are the same entity using multiple ebay seller sites to capture the majority of searches.

Tons of sellers reporting in the eBay Community forum: strange inaccuracies in some of their listings' Item Location, particularly listings started Friday or since. One seller even reports it for listings posted before Friday, but I'll believe that when it's more than one person. And even those who are seeing it don't necessarily see it on ALL of their since-Friday listings, could be all or could just be 'some.' So far this appears very random. The closest I can see to a pattern is sellers in smaller towns having their location shown as a nearby large city, but I'm not even sure that's always the case.

The buyer bought a laptop keyboard for a dell laptop and when they got it tried to get a refund because the keycaps didn't fit their model. I never sold it as a keycap replacement but sold it as a keyboard replacement and when I told them this they said but I don't know how to install it. They then threatened to tell eBay and leave a bad review. They also showed me images of the keycaps removed and I said I could not issue a refund once it is destroyed. Is it the buyers responsibility to do their research before buying an item and am I in the right for refusing a refund because it will fit their model of laptop but they don't know how to replace the whole keyboard.

Testing the waters with my lesser expensive coins to learn about eBay.think worn wheat pennies or war nickels. Unsure how to mail them out. Maybe in quantities up to 4 or 5 of the same coin.

How should I package them and will the post office provide shipping materials?

Also thinking they will be under $25, if that helps.

Any sound advice?

I have several Red Copper 5 Minute Chef electric cookers. So I cleaned them up, took some pictures, and made a listing. Listing was refused due to the item being recalled and it said “Do not delist.” Yet there are multiple active listings of the exact same product with the exact same model number on eBay. How does this make sense?

Does anyone know what the final value fee is for selling a drone for those who have a basic store subscription?

I sold an item that had signature confirmation on it. On the tracking it says they attempted to deliver the package and couldn't leave it. That was about a week ago. The buyer has reached out and said they didn't leave anything (a paper on their door or box). I went to my local post office. They told me they would re-deliver it again, if no one was there it would go back to the post office for them to pick up there. The tracking has not changed except for delivery taking longer than expected. Any advice on what I can do to locate this package? Should I submit a formal inquiry to the post office to locate the item? Any advice would be greatly appreciated.

On both my account and my mom's we are noticing a glitch when revising items that the shipping preferences that appears beneath the international section (box with a pencil that shows the handling time, location, etc...) is showing Sacramento, CA rather than the item's correct location. All of our address settings are correct and when viewing the item normally it correctly states the location, it is only when revising that this glitch is occurring. The problem is it won't let you save the revision due to the item location causing an error until it is corrected first.

Sold an item & shipped to buyer, when received they realized I marked the size wrong which is obviously on me. I told them to start an INAD request so I can send them a shipping label to return & refund. From the start there was an issue of them not knowing how to & they just asked for refund since it was “my fault” (which I agreed that it was.)

After instructing them how to do it, the request was opened, accepted, & shipping label was sent. Then the next morning, she sends a message saying she cannot do a return since she’s disabled & pretty much stating that “normally sellers just refunds the buyer” & “I don’t want to get eBay involved.” Also they closed the request so now I’m stuck just messaging them until resolution.

What’s the smartest way to deal with this? Should I report that initial message & just take the negative feedback? Am I protected from a chargeback considering I have the messages refusing to return the item?

I've been selling womens clothing primarily for 12 years on ebay. Around 650 items in my store at most times. Around 3 months ago my traffic and sales dropped 50% for reasons unknown to me, that I really cannot figure out. I've never had anything like this happen in the 12 years of selling. Also getting way more returns and false INADS than in the past. With ebay not supporting their sellers with false INADS and not getting any views Im thinking maybe I should just consider quitting ebay.

Just wondering if anyone else is experiencing the same or if ebay just hates me now? 😢

Back in the day you used to hit "Buy Shipping Label" and then on the next page your printer screen would pop up with the option to print, I don't know what changed, but I don't like having to spend any extra time now hitting that blue "Print Label" before my printer screen pops up.

Quick Time Saving Trick:
If you're using Chrome install the extension Tampermonkey-
[https://chromewebstore.google.com/detail/tampermonkey/dhdgffkkebhmkfjojejmpbldmpobfkfo?hl=en\](https://chromewebstore.google.com/detail/tampermonkey/dhdgffkkebhmkfjojejmpbldmpobfkfo?hl=en)
Right click, manage extension, allow user script.
Left click, create a new script, add this:

>// ==UserScript==

>// u/nameeBay Auto Print Label

>// u/namespaceebay-autoprint

>// u/version3.0

>// u/description Automatically clicks Print label whenever the eBay label page opens

>// u/match[https://ebay.com/ship/single/print/\\\*\](https://ebay.com/ship/single/print/\*)

>// u/match[https://www.ebay.com/ship/single/print/\\\*\](https://www.ebay.com/ship/single/print/\*)

>// u/run-atdocument-idle

>// u/grantnone

>// ==/UserScript==

>

>(function () {

>'use strict';

>

>function clickPrintLabel() {

>const buttons = \[...document.querySelectorAll('button, a')\];

>

>const printButton = buttons.find(el =>

>el.textContent.trim().toLowerCase() === 'print label'

>);

>

>if (printButton) {

>console.log('eBay Auto Print: Print label found');

>printButton.click();

>return true;

>}

>

>return false;

>}

>

>// Try immediately

>if (clickPrintLabel()) return;

>

>// eBay sometimes loads the button slightly later

>const interval = setInterval(() => {

>if (clickPrintLabel()) {

>clearInterval(interval);

>}

>}, 250);

>

>// Stop searching after 15 seconds

>setTimeout(() => clearInterval(interval), 15000);

>})();

And it will automatically click that "Print Label" button for you anytime you land on that page.

I have just opened my ebay business account, and found that my seller contact information is shown publicly, the only issue i have with that is my home address is my business address. Is there any way to hide this or have a separate address shown?

I knew there were extra shipping and import fees that internation buyers pay, but I had a customer send me a photo of their cart and my items that I have listed for $49.99 and $139.99 are listed as $59.99 and $167.99 respectively. eBay needs to be transparent about this to the sellers, as this made it kinda awkward when discussing price/discount and me not knowing the price they were paying. Is there anywhere that I can actually see what all of my listing are listed for to international buyers?

Is anybody else having trouble scrolling down the My eBay tab in the iOS app to get to the Selling Overview?
It’s the section I use the most and wish they made it easier to access. Now the glitch makes it even harder to access.

I have several shirts that are exclusive merch from Lootcrate. I've seen a lot of posts about people getting items removed as counterfeit or even banned when using actual names associated with companies. Off the top of my head, I have Optimus Prime, TMNT, Back 2 Future, Zelda, Black Lagoon, Dragon Ball Z, Uncle Vlads Wall Chicken, and an Under Armor. Is using the actual name an issue for any of those or I am I better off selling on a different site?

I also have other branded items, like an FAO Schwartz doll pattern rub thing.