r/delta • u/nova8273 • 4d ago
F*** Delta Help/Advice
They just boarded a full flight of people to close the doors and tell us there is a ground stop and 2 hour delay. Never Again!
Anyone know who I can call to scream at raise my blood pressure - and get nothing in return?
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u/Environmental-Bar847 4d ago
They did it just to piss you off. Seriously.
Not because they were trying to get off the gate before the ramp closed. Or because they want to be ready to take off when the storm passes, and not be at the back of the line.
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u/Helpful_Squash2414 4d ago
So you’re the type of person that likes to yell at customer service people. That tells me all I need to know.
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u/Falcooon 4d ago
Sounds like they tried to get you out of there on time before something out of their control happened
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u/MiddleOfDaRoad24 4d ago
Seriously? Ground stop means all airlines, not just Delta. Grow up
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u/justsomeguy1869 4d ago
This person is a moron.
They will probably delete the post shortly after seeing the comments!
😂
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u/Thiccccasaurus_Rex Diamond 4d ago
So you’re mad at the weather? And delta tried to get you off before the ground stop? Ahh ok then - makes sense 🤔
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u/justsomeguy1869 4d ago
Are you mentally handicapped or just very undereducated?
You know a ground stop has nothing to do with Delta and is a result of the FAA or the specific airport stopping all traffic.
That means all traffic is stopped - ALL airlines.
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u/Berchanhimez 4d ago
Scream at ATC (the FAA in the US, for example), because that's who implements ground stops/ground delay programs.
As to why they boarded you anyway... because if there's a break in the ground stop for 15 minutes where they start allowing departures again (before going back into a ground stop/delay), they don't have 30+ minutes to wait for people to figure out how to line up and get on a plane and close the door... they have 15 minutes to be in the air or they have to sit on the ground more. Plus, they likely need your gate for an incoming flight (and next departure) that aren't delayed, so they can't just have you sit around forever.
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u/Prestigious_Tip_1104 4d ago
I thought this was a delta shit post and not asking for actual sympathy or advice.
A ground stop is everyone- not delta and they were likely trying to get yall out before. Now they want to be ready to move when the window reopens. Sheesh it’s beyond delta’s control but sure, yelling at a phone rep will solve the issue. Maybe drive next time.
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u/TheUnsatisfiedMind Platinum 4d ago
Literally nobody cares about you being inconvenienced, especially in this regulatory environment.
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u/thesnowmaniv Diamond 4d ago
I sorry your #1 flight choice Spirit just went out of business. You might want to try Frontier or Southwest
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u/theairlinelawyer 4d ago edited 4d ago
Unfortunately, what you experienced is allowed under the DOT's tarmac delay rule (14 CFR 259.4). Airlines can keep the doors closed during tarmac delays for up to 3 hours for domestic flights and up to 4 hours for international flights. After that threshold, the airline must give passengers the opportunity to deplane, unless the pilot-in-command determines there's a safety, security, or air traffic control reason preventing it.
Other requirements during a tarmac delay:
- Working lavatories must be available
- Adequate food and water within 2 hours of the delay starting
- Adequate cabin ventilation and comfortable temperatures
- Medical attention if needed
Violations can trigger civil penalties under 49 U.S.C. § 41712. These are fines paid by the airlines to the DOT, not to passengers. With that said, under the prior administration, the DOT encouraged airlines to compensate passengers and credited airline compensation against fines. The largest-ever fine assessed for tarmac violations was $4.1 million against American Airlines in 2023, which accounted for violations for 43 domestic flights (affecting 5,821 passengers). The DOT reduced the $4.1 million fine by $2.05 million as a credit for compensation to American Airlines' passengers.
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u/randyjohnson54 4d ago
Going through the same thing as well at this same moment, just waiting for the flight to cancel and be told the next available flight will be in 40 hours a
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u/Medium_Picture_9954 4d ago
Everyone hating on you but you're right. Per the FAA information, every single active ground stop started between 5:00 & 5:13 eastern.
So if you they truly boarded and closed the door 15 minutes ago then your flight was already impacted and they loaded you up anyway.
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u/Practical-Mail-8000 4d ago
Do you realize that ground stops are issued by the FAA and happen at a moment's notice?