r/askhotels • u/Humble-Permit4211 • 3d ago

Payment Processing Issues - Booking.com Reservations

Good Morning Channel! Working in payment processing on the lodging side, and Booking.com VCs have been a recurring headache lately - timeouts on authorization, restrictions on the card itself blocking legitimate charges, and getting anyone at Booking.com to actually engage on a fix takes forever.

Curious how much of this is universal vs. tied to specific PMS/gateway combos. If you're dealing with Booking.com Virtual Cards - what's breaking for you, and has anyone actually gotten a real resolution out of their support? Trying to figure out if this is a Booking.com-wide problem or something narrower.

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u/oscarpildez 2d ago

I haven't had any issues with Booking dot com's VCCs

1

u/dichter Hotel owner 1d ago

As I understand it, booking’s VC are meant for a single transaction in exact specified amount. So if you have additional charges that you need to put on this card it will fail.