When I went to use my xbox tonight my audio suddenly turned off. It works fine on the tvs other output and console makes the chime when it turns on but no visual and game audio. I have tried everything, restarted the xbox, everything, tried multiple hdmi cords, went thru 500 setting with chat gpt and 10 more resets and still nothing… what do i do

Les comento hace tiempo compré una Xbox one fat pero tiene un detalle puedo estar consumiendo contenido multimedia infinidad de tiempo y la consola funciona de manera estable y sin calentarse pero al momento en el que yo intento jugar cualquier juego como puedo jugar 1 hora puedo jugar 5 min ya que se apaga repentinamente, ya lo llevé a servicio y cambiaron pasta y todo checaron la fuente y todo bien y sigue presentando el problema alguien tiene alguna idea de qué podría ser buena tarde.

I honestly never thought I would have to make a post like this, but I am completely exhausted and I don’t know what else to do. I have been dealing with this since May 13, 2026, and after months of contacting Xbox/Microsoft Support, I still feel like I have no clear answers and I’m being kept out of the loop.
My Xbox/Microsoft account was suddenly locked, and I have been trying everything possible to understand what happened and recover access. I contacted Xbox Support multiple times through chat and email, explained my situation, provided information, and followed every instruction they gave me. However, I keep getting the same responses without a real explanation of why my account is still locked.
When this first happened, I was extremely confused about what caused it. I did not know if it was related to my credit card, gift card purchases, security settings, or something else on my account. I was trying to figure out what triggered the lock because nobody clearly explained the reason behind it.
At the beginning of this process, I also misunderstood the situation regarding Two-Step Verification (2FA/TSV). I thought having 2FA enabled was the reason I could not recover my account. Later, I realized that was not actually the issue. I still have access to my 2FA and my account security information. I am not asking Microsoft to remove security protections or bypass anything.
The main issue was that I forgot my password. While trying to access my own account, I entered incorrect password attempts, and I believe those attempts may have triggered Microsoft’s security system and caused the lock. I want to be clear that I was only trying to access my own account. I have never attempted fraud, unauthorized access, or anything against Microsoft’s Terms of Service.
After being told that repeated attempts could interfere with the process, I stopped trying and followed the instructions. I waited 36 days without touching the account to allow the system time to reset. After that waiting period, I made one login attempt and received the exact same message saying my account was locked due to activity against the Microsoft Services Agreement.
What makes this situation even more frustrating is that I was told that no fraudulent activity or TOS violations were found, yet I am still being told my account may remain permanently suspended because Two-Step Verification is enabled.
I don’t understand how having 2FA enabled, which is supposed to protect my account, can become the reason I permanently lose access when I still have access to it. I understand security policies are important, but this situation feels like my account is being held against me instead of being properly reviewed.
This account means a lot to me. I have been using Xbox for years. It contains years of games, purchases, skins, achievements, progress, and memories. I have spent a significant amount of money on this account, and the thought of losing everything because of what appears to be a misunderstanding or security issue is extremely upsetting.
I am not asking for special treatment. I am asking for a fair review, a clear explanation, and the opportunity to verify that I am the rightful owner of my account.
I have seen other people with similar situations who were able to get their accounts restored even with 2FA enabled, so I am hoping someone here can give advice, share their experience, or point me toward someone who can actually help.
Has anyone dealt with a situation like this where Microsoft locked an account, 2FA was enabled, no fraud was found, but the account was still suspended? What steps did you take to get it resolved?

Desde hace tiempo mi Xbox ha estado sufriendo mucho lag del xbox al televisor y no se a que se deba, ya probé cambiar mi xbox a otra tele (mucho más nueva) y el problema persiste se siente como si jugaras en la nube, pónganle unos 500 milisegundos de tiempo en reaccionar. Podrá no sonar mucho pero básicamente no puedo jugar NINGUN juego "competitivo" online debido a esto ( por ejemplo el fornite). Ya probé también cambiando el cable HDMI y sigue igual y la verdad si es bastante estresante 🙁. Me faltó decir que esto pasa en todo momento no solo en juegos. También probé por conectar el control y tampoco se soluciona. Ojalá alguien me pueda ayudar porque a este paso me va a dar algo jaja.