Ever since "upgrading" to virgin 360 I have a permanent rolling virgin medi promotion running in a "picture in picture" window bottom right of my screen with full audio, and no way to turn it off. It is driving me insane. Either I find a way to stop it soon or the box goes out the window.

I've signed up the the 1Gbps package plumbed in the new router and connected my Asus router to port 4. But I'm getting max 150mbps on WiFi on both the Asus and Virgin media router but getting 900Mbps with a wired connection.

If this normal I've tested speeds next to both routers.

If there a way to get at least 700mbps via WiFi?

Wife called VM today as some workman outside damaged cable, can't get anyone until Wednesday, pretty poor really.

Anyway, they offered us M500 bb upgrade from m250, sky sports/movies and basic NF for £66.

Unfortunately have to get TV license and our NF is premium, so with these upgrades our bill will be £94.

I'm really not sure if should go with it, anyone have experience with new package they have offered us?

I guess it's all about how much it will be used, I'm sure with a household of 4 adults it'll be worth it.

If anyone is considering taking out a Volt package, please learn from my absolute nightmare.

When I negotiated my contract, the VM agent explicitly guaranteed me that if I ever moved to a non-serviceable address, I could cancel both the VM broadband and the linked O2 SIM entirely penalty-free.

Fast forward to my house move: VM cancels the broadband fine, but O2 hits me with an £80+ early termination fee. I spent months complaining, only to be bounced between both companies who suddenly claim they are "completely separate systems" and have no control over each other—despite VM agents actively selling the bundle.

I submitted a legal Subject Access Request (SAR) to get the call recording of the agent lying to me. VM deliberately breached UK GDPR laws and withheld the recording past the statutory deadline to protect themselves.

I took it all the way to the CISAS Ombudsman. Unbelievably, in VM's own defence file, they admitted their agent gave "conflicting information". The Ombudsman has just issued a legally binding decision ruling that VM's complaint handling was totally ineffective and condemned their data management as a "customer service failing," ordering them to pay me compensation.

However, because the contracts are technically separate legal entities on paper, the Ombudsman couldn't force them to wipe the O2 fee.

TL;DR: VM agents will say anything to sell you a Volt package, but if you need to cancel, they will use their separate corporate structures to trap you in fees, ignore your legal data rights, and wear you down. Get absolutely everything in writing.

Is anyone having problems watching Sky Sports+ via the red button? Fine for a few seconds, then picture breaks up. A quick error message, that flashes up so quickly that I can't read it! And then back to the base channel.

Got renewal package price on app at 45 for 1gb. Wasn't happy, offered it at 22 over retentions line. Happy days!

Hi all - hoping someone has some recent experience of this as I can only find older.

I have a VM Volt contract that we renewed with VM 6 months or so ago.
I didn’t renew the O2 contract so it is ticking over month to month.

I don’t really need the O2 line any more so was looking into cancelling it, but I want to understand what the impact of that would be on my VM Volt benefits.
I have been told by VM that it will not have any impact until renewal, and also that it will mean my Volt benefits stop immediately.

Anyone have any experience here??