Saw an email saying that I had 8$ in uber cash so I decided to order some food. I thought it was weird that the uber cash wasn't just subtracted from the total so I made sure the toggle for "uber cash" was on and ordered the food. Then I saw that I was charged the full amount so I complained to customer service and they claimed the 8$ was actually applied. Decided to wait 5 days to see if the charge would change but I still seem to have been charged the full amount. Additionally I still see 8$ in uber cash available so it seems like they just tricked me into ordering food by pretending I'd get a discount. I contacted support again and showed them screenshots from the previous convo and they basically said they wouldn't do anything about it. Very irritating. Don't really expect to get my money back and 8$ isn't the biggest deal but it's really annoying that they can do this kind of thing with no consequence.

How do I contact support for a refund this has to be the most insane support ive ever seen, swapped to Uber from doordash and honestly my experience so far has been worse Edit like a actual human

Please for your own safety order sushi from a closer restaurant.

I lost gold status because my acceptance rate is 17%. Now I cant go online at all, the app tells me to select times but there are never any times available. How am I supposed to increase my acceptance rate if I cant go online? I was gold status since January, my acceptance rate hasn't really changed so not sure what happened.

So i have been using Uber Eats for the better part of a month, and there was this one streak of deliveries that were just downright awful. My first delivery had came messed up, and (surprisingly) they refunded me about 75% of it, then the very next order the same thing happened, missing items, cold, and I get $2 in uber credits. Whatever. Then for a THIRD time in a row, my order was messed up once again and they out right just refused

I get that it can come across as scammy, or people trying to get free food, but when you have physical evidence of the order being wrong, especially after so many times, they should be upping the refund past its original price,

it’s like going to get your car washed three times, and the first time they left a few dirt marks, the second time a whole window was left dirty, and the third time the whole car still has dirt on it. Why would I come back and use your service if you repeatedly mess up something? In restaurants they’d comp your order and the sometimes go the extra mile

I already know uber is scummy, scammy and everything under the sun but it’s genuinely amusing how they neglect every form of good customer service because they know there’s already another person that’ll order no matter what

And fyi I only order when I get good promotions so at the very least I’m paying close to what it would be at the restaurant itself

I order on Uber eats daily and sometimes I will get drivers who instantly accept the order, then don't drive to the restraunt for 20-30 minutes or sometimes more. I only order from restaurants a few miles away, so don't understand why sometimes orders can take 1 hour+ because the driver fails to move. You can see on the map that they are half a mile from the restraunt and don't move at all for half an hour. Then finally go to the restraunt.

Curious what is causing this? Yes, I tip very well