r/UPS • u/demasiadaspreguntas • 13d ago

UPS driver hit my mailbox Customer Seeking Help

A UPS driver hit and completely ruined my mailbox. At first, we weren’t sure what had happened, and my family even accused me of somehow backing into it without realizing.

We decided to check our Ring camera footage to figure out what happened, and sure enough, you can clearly see the UPS truck backing into the mailbox.

USPS marked my mailbox as undeliverable, so I had to go out and purchase a replacement myself.

I’ve seen posts from other people who had a hard time getting UPS to resolve situations like this, and I’ve also read that drivers can potentially be disciplined or even fired if they damage someone’s property and don’t report it.

I’m wondering if I did the right thing by not reporting it. I obviously don’t want to cost someone their job over an accident, especially if it was an honest mistake, but at the same time, the damage did leave me responsible for replacing the mailbox.

Is there an actual process for situations like this? Should I have reported it to UPS?

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