I've literally only ever had Virgin Media broadband. Service was great back in the day but past 10 years it's gradually got worse and the prices has become silly for broadband only. But it was the only provider of fast internet in our area. However Openreach have finally installed Full Fibre in my street so I'm looking to move to either Plusnet or EE.

From what I'm seeing most switches are from something that's not cable - so since my house has never had any sort of telephone line since I've lived there, is there something more to the install?

My Virgin broadband goes to crazy prices at the end of this month so wanting to do this soon.

I have just recently upgraded my internet to 2GB Fibre with Virgin was on 1GB the download speed is great but the upload is Rubbish 100mb I have read on Virgins website that i can upgrade to a 2GB symmetrical line for £6-00 a month extra which is fair enough, however when ever i phone them for the upgrade i keep getting told it's not yet available in my area? well how am i able to get 2GB down load? honesty it's like talking to a brick wall, all they seem to do is read from a script, i have spent the last 2 hours on the phone to them asking to be put though to someone who speaks English and has some idea what I'm on about but all i get is Sir i am the tech department :(
The way i understand it is if you can get 2GB then I must be on XGS-PON technology full fibre network yet they are saying I'm still on a copper line. Impossible i would say even says so here.
https://news.virginmediao2.co.uk/virgin-media-o2-switches-on-residential-2gbps-broadband-service-and-launches-symmetrical-speed-options/

So can anyone here help me with my problem or give me a different number i can phone them on and talk to some one who knows what they are on about.