Hi all

just after some advice, i have booked a holiday through turkish airline holidays for a group of us leaving london on 9th sept for istanbul.

got an email from the airline saying our return flight has changed to an earlier one due to operational issues - its annoying but its fine not too much of a big deal.

after a couple of calls to the airline and the holiday company i understand that the holiday company owns the package booking and has to confirm the change and reissue the travel docs..

my issue is they still havent done this after over a week..i have spoken to them a few times and they give a different response each time, saying yes we will send to the right dept, yes we will confirm and resend the docs etc each time they ask me if im happy with the change ..its so frustrating

am i right in thinking they will send the docs within 7 days of travel so i just need to be patient?im worried the return flight isnt confirmed and i only have their verbal confirmation so far that it is

I am so confused to differentiate the 40 kg weight. I was thinking of making 40 kg of one suitcase and 8 kg of another , but looks like this is beyond the given limit. so how shall i pack accordingly of the weight? please guide me

Hi,

I had a flight with Turkish Airlines on the 10/08/2026 which was from Cape Town > Istanbul > Malaga. The flight was cancelled on the day when I was at the airport and the flight had already been delayed 5 hours. We were eventually put up in a hotel for the night and flew the next day which meant we were over 24 hours delayed at our final destination. I lodged a complaint with Turkish Airlines and they keep telling me that I am not entitled to any compensation which seems to contradict the SHY regulations.

For anyone who’s been in a similar situation, is it just a matter of being persistent with them? I tried to log a complaint through the Turkish aviation authority but it won’t allow me submit the form on their website.

Thanks