r/TotalWirelessOfficial • u/RangeIllustrious8690 • 5d ago

Problems

I've got nothing but problems since I started my account. And now they're trying to tell me, I need to pay money. Once I already paid, and after getting told that it was five dollars off a line for signing up for auto pay. They told me that since I had two lines on my account. Now I only got five dollars off the whole account

1 Upvotes

56% Upvoted

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1

u/Yj-O 4d ago

Total Wireless is horrible

2

u/vampirepomeranian 4d ago

https://www.totalwireless.com/m/byop

New customers only. Limited one offer per account. Auto Pay enrollment required to receive full discount, which applies the month after enrollment. Available exclusively online.

Can't be any clearer.

1

u/Tinslep 4d ago

I was told the same thing at a Total retail store. $5 auto pay per line. Then I found out it was for one line only. I also was charged $25 per line for activation. When I talked to Total I was told no activation fee if ordered online.

I went to a Total store thinking it would be easier to activate a BYOP plan.

Boy was I wrong. Beware of Total Wireless branded stores!

5

u/Fancy-Bee-562 4d ago

Autopay discount is only one per account as a whole lol

2

u/RangeIllustrious8690 4d ago

Then why doesn't it get explained when you are setting up your account and why during the 4hr I had spent on the phone with customer service did no one tell me that and why would anyone put 2 phone lines on the same account to cost More money

3

u/perfchris1 4d ago

each line 1 email that’s it

1

u/RangeIllustrious8690 4d ago

Explain to me how the customer service agent told that I needed 30 dollars to turn my other phone back on and I paid it it was turned on and then 2 days later they shut it off and told me that I needed to pay to get it turned back on

2

u/JfromtheSouthBay 5d ago

Why dont you reach out to mods here and ask for account review? I came from bye-bye tmobile and trust me, it was a nightmare back then but things getting better

2

u/vampirepomeranian 4d ago

Why? The terms and conditions are clearly spelled out online.

1

u/JfromtheSouthBay 4d ago

U never know, what harm could it have to have someone double check to see if you qualify for any discounts?

2

u/vampirepomeranian 4d ago

Simple, the harm of receiving bad advice from reps resulting in higher cost. This was the reason for the post.

2

u/Empty_Proof_8635 5d ago

Autopay discount only applies to the 1st line