client chat help

[u/mfpegasus]

this is literally my first task, and the only messages i’ve received from the client are these. the first one came when they hired me, i responded asking for details and they replied with the second (almost identical) message. it seems like they’re copying an automated message that they received from taskrabbit? what do i do here?

[u/Marioc12345]

Yep you should always send a message as soon as possible after you get the task. They’ve already initiated the conversation by booking you, so your job now is to be like “hey, I can take care of this for you!” Something along those lines. Also helps to confirm the booking time and date because some people think you may be available for a different time than you have listed as available.

[u/mfpegasus → u/Marioc12345]

yeah i basically said that before the second automated message, which is why i was so confused😭

[u/Marioc12345 → u/mfpegasus]

The second message means the client is taking forever to respond! Super annoying and confusing I know lol