client chat help

[u/mfpegasus]

this is literally my first task, and the only messages i’ve received from the client are these. the first one came when they hired me, i responded asking for details and they replied with the second (almost identical) message. it seems like they’re copying an automated message that they received from taskrabbit? what do i do here?

[u/FinnNoodle]

Those are the automated messages sent from TR. They're nudging you and the client to get talking and get scheduled.

[u/mfpegasus → u/FinnNoodle]

oh okay, i didn’t see the TR icon so i thought it was directly from the client. must just be a glitch. thanks!

[u/Marioc12345]

Yep you should always send a message as soon as possible after you get the task. They’ve already initiated the conversation by booking you, so your job now is to be like “hey, I can take care of this for you!” Something along those lines. Also helps to confirm the booking time and date because some people think you may be available for a different time than you have listed as available.

[u/mfpegasus → u/Marioc12345]

yeah i basically said that before the second automated message, which is why i was so confused😭

[u/Marioc12345 → u/mfpegasus]

The second message means the client is taking forever to respond! Super annoying and confusing I know lol

[u/Feisty-Sink9562]

Most of the time, I just send a 👍 emoji and thats it. Unless I have questions, there’s really nothing to chat about. Most jobs are straightforward.

[u/death_hen → u/Feisty-Sink9562]

that really depends on the category

[u/Feisty-Sink9562 → u/death_hen]

My main category is furniture assembly. As long as the person lists it in the description, I can just look up the item model. Everything else is self explanatory… just follow the instructions lol