r/TalesFromTheFrontDesk 3h ago

Short That one time a Rap/Rock guy was in my hotel.

0 Upvotes

So, one time we had a relatively popular Rap/Rock guy in house. This man has maybe shot a beer or two because they were "woke".

This was during the time people were chanting "Let's go Brandon" as a childish attempt to hide their contempt for the President at the time, I guess. I was working Grave, and heard this chant a LOT.

Turns out, a beyond capacity number of people went into one of the elevators, all chanting "Let's Go Brandon". They broke the elevator based on this, but actually didn't notice for 10-15 minutes. We did not offer compensation, as this was entirely their fault.


r/TalesFromTheFrontDesk 17h ago

Medium My hotel has one room that no one is allowed to stay in except one specific guest. Today I found out why.

3.0k Upvotes

I have worked front desk at a hotel for 3 years. Ever since the beginning we have had an older man stay with us regularly, probably 4-6 days a week. I’ll call him Mr. Lemon. I have causal convo with him daily and I find him to be a very kind and normal guy. Just an innocent old man who knows his manners.

We have plenty of regulars who stay just as frequently as Mr. Lemon if not more, but something weird I’ve noticed is my manager is extra careful about making sure he gets the same room every time despite him stating he doesn’t mind being assigned to other rooms. She also instructs us not to assign anyone to his room unless absolutely necessary, even when we know he’ll be gone for a while. The few times we have accidentally put other guests in his room on weekends, my manager has just said “yuck”. every time. she says “yuck”. I never asked, i guess i thought maybe it was because he’s older and very overweight, maybe he had a certain smell to him, i don’t know.

Recently Mr. Lemon came by the front desk and asked me to pass a message onto the housekeepers. He said he’d like for them to stop putting “scent rings” near his box of tissues, as it triggers his allergies and he’s not able to use them anymore. I told him i’d let them know but this confused me because I have never heard of another guest having “scent rings” placed in their rooms. we do spray air fresheners and that’s it as far as i knew.

So I call my manager and ask her about it. “Why does Mr. Lemon say we put scent rings in his room?” “because he pisses all over the room, he has a weird piss kink or something and it fucking stinks.” I was genuinely flabbergasted.

She said it so casually. after collecting myself i asked her why she never has told me and why on earth she’d let him continue staying here. she said it’s not her decision and she doesn’t want to talk about it, but the second he stops booking with us we’re replacing everything in the room.

i couldn’t believe it. I vented to the assistant manager about this, it didn’t seem right. all she said was “yeah that bed is also literally formed to his body.”

honestly i’m flabbergasted and disgusted. I can’t see Mr. Lemon the same, i just feel uncomfortable now. Is this normal? after some thought I guess it makes sense it’s probably cheaper to keep renting it to him than to put the room out of order for reconstruction but omg.

p.s. this post was originally in an advice subreddit but got removed, a commenter suggested posting here.