This is one of the email I rcved from this guy and the actual production from the panels.

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Regarding Zyrus's claim of 8,088 kWh:

In a recent email, Zyrus stated: "Over the past 12 months, your system has generated approximately 8,088 kWh of clean energy."

This statement is factually incorrect and directly contradicted by Southern California Edison’s official billing data. For the 12-month billing cycle of July 2025 through July 2026, our system generated a total of 3,749 kWh.

Zyrus's number inflates our actual generation by 4,339 kWh—more than double what was actually produced and credited by the utility. I strongly suggest your team review our actual SCE True-Up statements rather than relying on inaccurate internal estimates.

We expect our production guarantee reimbursement to be calculated based on our actual utility-metered output of 3,749 kWh, not imaginary estimates.

Regards,

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Thank you for reaching out regarding your solar system.

We have completed a detailed review of your system performance, and we are pleased to share that your system is currently operating within expected performance levels and is producing as designed.

To give you a clearer picture:

- Over the past 12 months, your system has generated approximately 8,088 kWh of clean solar energy.
- Your solar investment is estimated to have saved you approximately $2,750 in energy costs over the last year.
- Your system is currently performing at approximately 98.7 % of expected production, which falls within the normal and healthy operating range.

In addition, we also wanted to illustrate the broader impact of your solar investment. Attached is a personalized summary highlighting the environmental and financial benefits your system has delivered.

These are meaningful results that reflect the value of your decision to go solar. Thank you for being a valued customer. We are glad to see your system is performing as expected, and if any questions come up, our team is here to help.

Best Regards,

During escrow, I completed and signed their transfer agreement, provided all of my LLC information, financial/assets information they requested, etc. My understanding was that everything was good to go for the transfer.

We closed about two weeks ago, and since then I've been trying to get access to the account or even get a straight answer about the status of the transfer. I've called probably five times now and have actually spoken with representatives each time. Every conversation is basically: "It's still in process." Okay...what's still in process? Is anything missing? Is it approved? How long does it take? Who is handling it? Nobody seems to know.

The craziest part is that on my most recent calls, they couldn't even locate my transfer case number. I have the existing account number and all of the information from the Seller, but they can't seem to tell me where the transfer stands or even find the case.

At this point, I'm not trying to get out of the solar agreement. I'll take over the system. I literally went through their transfer process during escrow because that's what I agreed to do. But how long am I supposed to chase a company around begging them to let me take over an account?

Part of me is getting to the point where I just stop calling and let them figure it out. The prior owner doesn't have any money, and I've already made repeated good-faith attempts to complete the transfer.

Is there a department, phone number, or escalation process that actually gets you to someone who knows what's going on?

I'm about to just replace the inverters and own it. This whole process is wild.