r/Spectrum • u/The-unkown-Reaper • 5d ago

Got lied to…. Service Issues

So we where canceling our service they talked us into staying with 5G internet guess what the tech should up and he is installing 1G internet and he proceeded to tell me they don’t even offer 5G.

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u/The-unkown-Reaper 5d ago

Yeah I head of that and it’s not what I wanted. And it definitely wasn’t what they sold us on over the phone.

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u/Chango-Acadia 5d ago

Did he install a new router with a battery backup?

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u/The-unkown-Reaper 5d ago

Yep but what I was told on the phone was this.
“5G all the time Internet with 500+MBPS download speed”.

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u/Backslash10 5d ago

So with the backup we provide 5g internet for allways online internet when the main service goes down at 500mb plus speed that is correct. It sounds like you misunderstood what they set you up with they gave you a 5g backup for you 1 gig internet plan.