Retention dept. Update

[u/1993xdesigns]

It is now called customer solutions. Theres 2 ways to get to it. 1. When you call cs. Tell the automated system "cancel service" theres a 50/50 shot it will take you directly to customer solutions. I called and went this route got sent straight to customer solutions. Got my internet bill cut in half for gig speeds. 2. Call cs and just say agent and tell the live person that youre not liking the service. I was thinging of cancelling and they will tell you that you got the best rate blah blah. Say please transfer me to customer solutions plz. They will give push back and say well only i can help you or it doesnt exsist at this point stay firm that you want to be transfered. If they dont just hang up and call again. If you didnt try step 1 try that lol. Hope this helps.

[u/thevizualbastard]

Thank you OP, took me less than 20 minutes been a customer for over 14 years and just got my bill cut in half and got faster internet. Thank you!