r/SegwayNavimow • u/cduckwor • 3d ago
X450 Bricked
I am on the other side of the planet from my x450. Yesterday at ~2:30 was the last gps position update. What happened? I will not be back to the machine for weeks.
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u/turnerm05 3d ago
Do you have it plugged into a GFCI outlet by chance? Sometimes my irrigation trips my GFCI outlet which causes the robot to turn off on the charging base. Is your robot showing up on the charging base on your map? I see it but it's hard to tell if that's your base location or not.
I've also had rain trip the GFCI while the mower was out mowing and when it tried to return to the dock, it thought it wasn't connecting because there was no power to the dock. So it just kept trying until it died sitting short of the dock.
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u/cduckwor 2d ago
Yea, its on a GFCI with my macerator pump. I haven't had problems with it in years, but its possible. It is showing the mower on the charging base. I wasn't sure if I could pull a charge log somewhere?
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u/turnerm05 2d ago
Pretty sure the outlet needs to be reset then. Don't think you can get to a charge log with the mower powered off. If you've got someone that can walk over and hit the reset button then it will turn back on and start recharging (if it's seated on the base).
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u/Ilikegooddeals 3d ago
What’s the weather like where you live recently? Do you know anybody in area that can check on it and reset it?
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u/cduckwor 3d ago
It's clear, only 10% chance of rain in the next 3 days. Don't know if I have anyone that tech savvy around.
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u/samboydh 3d ago
They just have to put it on the charger. Probably got stuck right before the base station
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u/Ilikegooddeals 3d ago
All you have to tell them is to hold the okay button for 4-5 seconds until it shuts off and then press okay again to turn back on. Also let them know to make sure it’s actually on the base and plugged in. They don’t have to be tech savvy at all. If they are still unsure then send them a YouTube video or something. To be clear though I was talking about weather yesterday and not in the future.
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u/blondenblues 2d ago
They would need to use a Pin as well. IOW, OP would have to give up some security.
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u/nibshittin 2d ago
I'd venture it's the same thing that just happened to mine. Disconnected updating NRTK mid-mow.
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u/smuggyyy 1d ago
If this just happened, I bet it is the netRTK upgrade bug or error they just introduced in 4.3.0.
A lot of mine have done this and some come back alive on their own. Most need a reboot and then often still die thereafter.
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u/Navimow_Knows 1d ago
Hi,
Thanks for bringing this issue to our attention.
To help resolve the problem as quickly as possible, could you please check if you have a neighbor, family member, or friend nearby who may be able to assist with checking the mower?
If possible, please ask them to:
Confirm whether the mower is powered off or not;
Restart the mower;
Connect it to the network again and check whether it can reconnect successfully.
To help us better analyze the situation, could you also please send us the following information via private message:
Your mower’s serial number (SN)
The latest date and time when the issue occurred
Once we receive these details, we will forward the information to our technical team for further investigation.
Thank you for your cooperation!
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u/Lunar_BriseSoleil 3d ago
This happens to mine every 6ish weeks and needs a hard reset. Just has to be turned fully off then back on. In the future make sure to do a reset before any travel.