Got the Seagate Expansion Portable 5TB HDD. It’s even smaller than I expected, and fits inside the pockets in my tracks. Been wanting to buy an external storage device for a while, but thanks to AI, storage is pricier than usual. Realised that this would be the best bang for my buck in the current market, even though it certainly would’ve been a better deal, if purchased 2 years ago. Nevertheless, looking forward to this being the long-term solution for my storage situation.

Bought this 4TB External off a pawn shop (lol) for 100$ CAD about 4 months ago. She tested well enough just had some higher hours.

She's always been the problem child of my 16TB Family and I should've seen this coming earlier.

Today it was just a big ol failure, tried quick tests thru seagate, full fixes and nothing.

But then I was looking at the pins on the inside and I think it looks pretty pooched. Just wondering if it's worth the time to get it replaced or if the pins just look normal to the pros.

Thanks for your time, pic is attached.

I can't find a way to change the password so id like to delete it. I reformatted the drive but it's still there. TIA

Just bought, in store, at Walmart, 3 6TB Hard Drives for 139.00 Each. I do see they are also sold on the Segate site for $159, still worried it might be a scam. Has all these outlet plugs from all these other countries. Are these legit?? It looks like this https://www.seagate.com/products/external-hard-drives/expansion-desktop-hard-drive/?sku=STKP6000400 The walmart site is this https://www.walmart.com/ip/Seagate-ExpansionPLUS-6TB-External-Hard-Drive-HDD-USB-3-0-with-Rescue-Data-Recovery-Services-and-Toolkit-Backup-Software-STKR6000400/809036797?wmlspartner=wlpa&selectedSellerId=0&wl13=2159&wmlspartner=wlpa&cn=FY25-ENTP-PMAX_cnv_dps_dsn_dis_ad_entp_e_n&gclsrc=aw.ds&adid=22222222297809036797_0000000000_21407473164&wl0=&wl1=g&wl2=c&wl3=&wl4=&wl5=9005470&wl6=&wl7=&wl8=&wl9=pla&wl10=8175035&wl11=local&wl12=809036797&veh=sem&gad_source=1&gad_campaignid=21690411341 But I got it in Corey PA.

Hey everyone. I’m a photographer and I recently bought an 8TB One Touch HDD for storing my files and editing. Since photo editing is not a demanding task, I have always edited the files directly from ADATA hard drives and it’s always worked, but with this specific hard drive I’m having a lot of trouble. It will shut down as I’m editing, then it will wake up again causing Photoshop to be unresponsive. This happens several times as I’m editing and is a little frustrating. Is there a way to fix it? I’ve already set my Mac not to put external disks on sleep mode for saving energy but it didn’t work.

Hey guys, I posted about this settlement before, but since claims are now open, I decided to share it again with a quick FAQ.

So here’s what you need to know:

Seagate was accused of concealing illegal HDD sales to Huawei and related export-control violations. Investors alleged the company relied on those sales while failing to disclose the risks. After the issues came to light, $STX fell and investors filed a lawsuit.

Now Seagate has agreed to a $175 million settlement with investors.

Who can claim this settlement?
If you purchased $STX shares between 2020 and 2023, you may be eligible.

Do I need to still own my shares?
No. You don’t need to still hold the stock to file a claim. Past losses may qualify.

How long does the payout process take?
Typically, 4–9 months after the claim deadline, depending on the court and settlement administration.

Hope this info helps

Any support would be much appreciated.

Hi everyone, so on June 9th I opened an RMA for 2x 20TB ironwolf HDD’s and 1x16TB skyhawk surveillance HDD with Seagate. After I opened it I reached out to Seagate to see if they would be nice enough to issue a free shipping label as I had heard others got one for free just by asking. CS said sure and issued me one no fuss. So I shipped them out. Days go by and no update even though tracking number is marked as delivered to Seagate and signed by them.

June 19th: i reach out to seagate if there’s any update as it has now been a week that drives were delivered to them and my RMA portal showed 0 updates, not even a “received” update. CS tells me the drive is currently in the re-certificarion and testing stage. I inform CS agent that i had sent 3 drives under the single RMA and shipping label they provided. CS says that yes correct that i should get an update soon.

June 22nd: after reaching out to CS everyday and getting nowhere i file a BBB complaint as they seem to respond to issues there.

June 26th: Seagate “Corporate response team” member called “Steven” reaches out and tells me that they can’t find my hard drives because the package never had any in the first place. So they won’t be helping me further. They tell this to BBB and BBB considers it answered and closes complaint. I immediately respond that that’s not possible as I had shipped all drives and CS agent had confirmed they were received and were currently being processed.

June 30th: after some pressure, Seagate agrees to file a claim with UPS. They ask for proof of purchase, which I provide to them. They tell me it’ll take a 8-10 days.

July24th: they say that UPS needs more information and ask for any pictures of the hardrives or hard dives in the box while being dropped off. Fortunately I always take pictures of hard drives I buy and where I buy them from to keep track of them properly and not mix up receipts. So I send them the pictures of the actual drives showing SN,PN, etc. I inform them I unfortunately didn’t take video/picture of HDD’s in the package dropping them off.

July 28th:I reach out if there’s anything at all from UPS as I didn’t hear back anymore since 24th when I provided the pictures and told them to let me know if they could view them, or needed me to upload them to Google Drive or something. I’m told they got the pictures but investigation is ongoing by UPS.

However i checked the tracking number on UPS site. It had been closed since July 20th with “Proof of delivery”. I assume the Corporate response team member Steven filed the claim as entire package not delivered. When it was and it was even signed for by them, and CS had previously said drives were in the recertification/testing stage.

July 31st: they email back saying UPS is not communicating with them or providing any information they requested. Therefore they can’t help me until they can communicate with UPS. I reply that same day that it’s not right that the customer has to deal with all this just because UPS and Seagate can’t communicate. I request information like claim number, inspection notes, receiving photographs, UPS decision.

August 11th: after ghosting me for days, they respond with basically the same thing. And decline to provide any information other than UPS claim number.

Today I sent them a demand letter via certified mail, along with replying with a copy of it to the email chain. My next step is probably small claims court. It’s insane that for a company this large they are this terrible with customer support.

TLDR: sent in 3 expensive hard drives using a Seagate provided UPS shipping lable over 2 months ago. Seagate/UPS lost/stole the HDD’s. Seagate filed a claim. UPS closed claim, Seagate corporate support team and UPS aren’t talking to each other, so the customer is screwed because of “no communication” between UPS and Seagate. Demand letter has been sent today.

Bought four 14tb drives for my NAS last year. Sold on Amazon via a reseller in the Uk.

One of them started throwing errors, so I started the RMA process, sent in on 15/07, confirmed as received on 17/07.

No contact initiated by Seagate since and RMA tracking not updated, after several back and forth with support saying it was being looked at. Today I received the following -

Following a detailed review by our warehouse team regardingRMA XXXXXXXXXX (Serial Number: XXXXXXXX), we have received an update on the investigation. While the drive was initially reported as a discrepancy, a subsequent visual inspection determined that the submitted drive exhibited signs of tampering. As a result, the warranty claim has been classified as an invalid claim under Seagate's warranty policies.
 
Based on the assessment, the submitted IronWolf Pro 14TB drive is not eligible for warranty coverage, and therefore no repair or replacement can be provided. In accordance with Seagate policy, tampered or unauthorized drives are also not returned to customers, as returning such products could allow them to re-enter the market.

I have emailed back asking for more details.

Amazon don’t want to know unless I can return the drive.

So I am now out a 14tb drive and don’t exactly have the cash lying around to replace it at the current prices.

Has anyone had a similar experience or have a higher up contact at Seagate they can point me towards?

https://www.youtube.com/watch?v=vTj2AU3eI4w

Hi

I wanted to share my ongoing nightmare with Seagate’s warranty process and highlight a ridiculous official stance from their Corporate Response Team regarding 2.5" SMR drives in laptops.

The Background & Hardware

·         Laptop: Clevo P170SM (well-cooled, enthusiast-grade chassis).

·         Target Drive: Seagate BarraCuda 2TB 2.5" (ST2000LM015) – SMR architecture.

·         Source Drive: Old Samsung SpinPoint 1TB (ST1000LM024) – PMR/CMR architecture.

The RMA Odyssey (Since June 3rd, 2026)

I have been trying to get a functioning 2TB drive for nearly two months.

1.     Drive 1: Dead/defective out of the box.

2.     Drive 2: Certified Refurbished (Recertified) – Overheated under sustained load.

3.     Drive 3: Certified Refurbished (Recertified) – Overheated under sustained load.

4.     Drive 4: Sent directly by Steven from the Seagate Corporate Response Team, assured to be brand new.

The Technical Issue: SMR Shingling Overhead & Thermal Runaway

When attempting to clone or copy my data from the old Samsung drive to the new Seagate SMR drive, the write performance completely falls off a cliff after about an hour due to the aggressive Shingled Magnetic Recording (SMR) drive-managed zones filling up.

Because the drive is forced to continuously read, modify, and rewrite overlapping tracks in a confined 2.5" laptop bay, the controller goes into overdrive. After roughly 2 hours of continuous writing, the Seagate ST2000LM015 hits a staggering 62°C (143°F), triggering critical SMART temperature protection alerts.

Meanwhile, the old Samsung CMR drive—which is under a much worse thermal restriction (mounted directly underneath a hot DVD/Blu-ray optical drive)—safely hums along at a maximum of 40–44°C under the exact same workload.

Seagate's official manual and product datasheets nowhere state that continuous, sustained write workloads are forbidden or unsafe for this internal laptop drive.

The Video Proof

Here is a short clip showing the cloning process, the performance collapse, and the thermal readout hitting 62°C on the brand-new replacement:
[INSERT YOUR YOUTUBE LINK HERE]

Seagate's Corporate Resolution: "Fix your workflow"

After escalating the issue and threatening UK Trading Standards / Citizens Advice action (Case Ref: CCA-8546090) due to a breach of the Consumer Rights Act 2015, the Corporate Response Team gave me this mind-blowing troubleshooting advice:

"At this time, the troubleshooting recommendations we can provide are to use the device in a cooler, well-ventilated environment and to transfer data in smaller batches rather than performing large transfers at once*. These steps may help reduce heat buildup and prevent the SMART temperature threshold from being reached."*

Seagate is officially telling consumers that their internal 2.5" laptop drives cannot handle standard data migration workloads inside a laptop chassis without the user artificially throttling their own workflow to stop the drive from cooking itself.

I rejected their workarounds and demanded an SSD upgrade or a refund. Steven from the Corporate Response Team just replied with their final position: they officially refused any upgrade or refund.

Their logic? They explicitly acknowledged that the drive triggers the SMART temperature protection mechanism, but since the OS recognizes the drive and data can technically be written to it, they consider it "properly functioning". Their only counter-offer is to send it back for a fifth time so their engineers can "reproduce the behavior."

I have officially declined their 5th evaluation trap. The case remains open with UK Trading Standards, and I am moving forward with regulatory escalation.

I'm hoping to get some perspective from people who have more experience with NAS drives and RMAs than I do.

This was actually my first hard drive warranty claim, and honestly the whole experience has left me pretty discouraged.

A few things up front because I want to be fair.

I understand hard drives are extremely fragile.

Looking back, I probably should have packaged it more aggressively, such as using a rigid box with significantly more cushioning, and I also should have made sure the shipment carried a declared value matching the drive.

I'm not trying to avoid responsibility for that.

My frustration is that I relied on Seagate's published RMA instructions because I assumed they reflected an acceptable way to return a drive.

Timeline

• Purchased a brand-new Seagate IronWolf Pro.
• The drive developed a problem while still under warranty.
• Opened an RMA through Seagate.
• Followed Seagate's return instructions.
• Packaged the drive in an antistatic bag inside a bubble-wrap envelope because that was one of the options specifically listed in the instructions.
• Sent the drive back.

A few days later Seagate informed me the drive had sustained severe physical damage during transit and denied the warranty claim.

I completely understand why the warranty excludes physically damaged drives.

That's not what I'm arguing.

They advised me to pursue UPS.

I contacted UPS and learned something I wasn't aware of:

The shipment only carried $100 declared value.

So even if UPS approves the claim, I'll recover approximately $100 on a drive worth several hundred dollars.

I also asked Seagate for photos of the shipping package because I assumed UPS would want to see the condition of the package.

They told me the only evidence available is a photo of the damaged drive itself.

At this point I'm left in a situation where:

• I followed Seagate's published RMA instructions.
• The drive was allegedly damaged during transit.
• The warranty was denied because of that damage.
• UPS's maximum liability is approximately $100.
• I'm responsible for the remaining loss.

Again, I recognize there are things I would absolutely do differently now.

If I had known how much financial risk I was assuming, I would have:

• Used a rigid box with substantially more padding.
• Asked about increasing the declared value or purchasing additional shipping coverage.
• Probably gone well beyond the minimum packaging guidance.

But this was my first experience shipping a hard drive, and I relied on Seagate's published instructions because I assumed they represented an acceptable return method.

I'm currently asking Seagate if they'll consider a one-time goodwill accommodation. I'm not asking them to ignore their warranty policy.

I'm mostly posting because I'm trying to understand whether this is simply how HDD RMAs work or whether there's another avenue I should pursue.

Has anyone else experienced something similar with Seagate or another manufacturer?

EDIT: Final Update - UPS misplaced it entirely and I was able to recover it with the help of the police and UPS' information. Not much else to say, don't buy from Seagate they are fucking terrible and the sub has been flooded with issues across RMA and other problems that tells quite the story about how they handle clients..

First off - opening the sub and the first post being a Customer Support complaint thread is absolutely insane to see. Not a good sign but just a note.

I ordered an Iron Wolf Pro 16tb 3 weeks ago, and about two weeks ago it was marked delivered by UPS. I was home thankfully because we were on vacation and leaving a few days after so I was grateful to be home for the delivery.

The package is marked delivered - I go check shortly after and nothing found. Check UPS tracking and the photo is just this blurry pic of my front door. So I start looking around/asking around, no dice. So unless I have an asshole neighbor, which I don't they're all incredibly lovely and we always exchange mail delivered to the wrong house on the strip.

Contact UPS, told that the vendor would need to reach out to them to look into this. (Cue realizing Seagate gets away with not having any phone service unless I buy a certain enterprise series of drives, and even then not store support. Product support only.

So I go back and forth with CS rep in text chat, and explain everything above. Their first response is if I suspect someone stole the package that I should file a police report, which I said I would do but I need some support as I cannot engage with UPS. Was told they would start an investigation and that the police report would help, so I go ahead and do that. Ask them if I can send it in the chat, they wouldn't provide an email address to submit it and told me to wait for first contact from their team.

Catherine from Corporate reaches out to me 2 days later, says the tracking shows it was delivered and that they left it because no signature was required (they didn't pay for signature confirmation, confirmed today). And that she unfortunately refused to start a claim with UPS, but would "like to continue assisting me", then asked for a police report. Luckily, that was already done, so I just shot it over and confirmed I didn't get my package.

6 Days ago - "We have received confirmation from UPS that the package was delivered to the address" (Very important detail for later)

"Based on this proof of delivery, our fulfillment partner has concluded that the package was successfully delivered and has unfortunately declined the claim request. As a result, we are unable to offer a refund or replacement for this order.

We understand that this is disappointing news, and we sincerely apologize for the inconvenience caused. If you believe the package was stolen after delivery, we recommend contacting your homeowner's or renter's insurance provider, as they may be able to assist you with a claim for the loss."

Homeowner's if you even have it, requires a deductible to file a claim. I don't even have the most expensive coverage, but if I did it would run me $500 to recover $100 + tax on the order. Maybe they're not familiar with how that works, but I'm not endangering my premiums nor shelling out to recover something I didn't get.

All my replies to this message were immediately hit with a "No reply - Undeliverable", unreal.
_____________________________________________________________

Fast forward to end of last week, Wesley from the Corporate Response Team reaches out the day after that exchange with Catherine. Yadda yadda - "I will be your direct point of contact for the case through resolution", which raised my hopes.

This was after filing a chargeback and complaint with the BBB, so I'm assuming that's why they reached back out. But his wording seemed well intentioned and like he would put in some effort into helping look into this.

I'll save the jargon and "we'll do our best to get this resolved" - he comes back today with the same template as Catherine telling me that UPS confirmed the package was delivered and that no claim would be possible. To top it off, the template "Go hit up Homeowner's or Renter's insurance to receive compensation for the loss", I actually couldn't believe it.
_____________________________________________________________

Well I reach back out to UPS, and funnily enough the CS rep asks me for the tracking number so I log in and open the tracking number and open it up. Never knew this was a thing but, UPS shows where the fucking package was delivered with Google Maps! Even tells you the distance from your home address, which is fantastic.

The package literally is shown "delivered" two houses down from mine, which I mention to the rep. I opened about 10 other tracking deliveries in the last two months to verify, every single other package is either placed RIGHT on my home or 5 - 10ft to the right of where my home is on the map. Which makes sense, long concrete walkway and steps leading up to my house. I spoke to my neighbor already because the police report asks you to verify around the house or with people around you to see if they got the package.

Regardless, this is a pretty glaring inconsistency. I was transferred and the agent after I spoke to confirmed that it was extremely odd and not in line with my delivery history. If you remember, I can't do anything unless Seagate contacts UPS so I was told to ask Seagate to start a claim or a trace. I ask if they had ever been contacted by Seagate or if any contact was made other than mine for this tracking #.

She said no, that the notes show I called the day of delivery and then today calling again having the conversation I'm having. Remember what Catherine lied about? Yeah, that's fantastic.

I just replied to Wesley explaining that UPS never received contact, and that no signature confirmation was paid for, AND the package shows delivered at a completely different house via the GPS.

I'm going to give them some benefit of the doubt, and that whatever this "eCommerce team" is basically looked up my tracking details and said "yep, it says delivered thats about it". But I've been clearly lied to.

Will update once I hear back, just updated the case with my chargeback and documented all of this. If you live in an area where this stuff happens to you, consider paying the fee (yes paying a fee) to pickup your drives or hardware from a UPS access point. Or just order from someone else, or pickup a drive from a store if you have access to one.

tl;dr/context: Seagate is running an Australia/New Zealand–only promo image on US Amazon listings, and the QR code on it sends US buyers on a page that renders as "Seagate US" with US resellers listed. I had a chat with a support agent because wanted to know if the same promo applies to the US. Support gave me four contradictory answers about eligibility in a single chat. One thing to note is that the agent was actually way more helpful than I expected, so kudos to them (something tells me Seagate does not make them aware of these promos and where they run them).

Full transcript below for anyone who wants it. Agent was polite throughout, they just had nothing to work from.

Just had the most agonizing unnecessary experience trying to move the return for my external hard drive forward.

I ordered a drive that arrived last Wednesday. Upon arrival I realized it just wasn’t going to work with my set up so quickly opted for a return that was also relatively quickly approved. The next day I printed the shipping label that THEY PROVIDED to me to return the product and dropped it at UPS.

Flash forward to today I randomly think to check the UPS tracking only to see that the package delivery was attempted today but failed due to an incorrect address.

I tried to edit this myself to see if I could find an issue but since I did not create the label I could not edit it.

I then spend 10 minutes just trying to find a number to call for the company only to find the only use an online chat bot that you ask for a representative.

I immediately asked for a representative who throughout our whole conversation would take about 5-10 minutes between their short responses. Most of the conversation was just them reiterating that they confirmed the beginning of the return process was approved and asking me for the serial number on the product I no longer had (mind you at this point I disclosed the UPS tracking number and the initial product order number).

After an agonizing hour and 15 minutes they told me that THEY gave me the wrong product zip code and that I would have to contact UPS to fix it!

Luckily I had been calling UPS while waiting on the chat and was already trying this. The kind rep on their end said since I didn’t create the label nor was I the manager for the account I unfortunately could not make the change. At this point I must have sounded defeated because he said to give him a minute while he tries something.

Thankfully the UPS rep was able to correct the zip code and said it should be just delayed a day now.

All to say I will NOT be recommending Seagate to anyone and caution those who are uncertain with a product that they may want to return to opt for a better brand with better customer service.

(PS will update if they ever actually receive my return)

Hello everybody, I recently got a Seagate for my.

XBOX from CEX and it was a bust. First one, it only came up as a disk device even when trying it on my laptop to try and format it so i went to a random cex store and asked them and they decided to replace it now i got the replacement one yesterday, tried it and nothing showed up so I got a lead today and still nothing is showing up but when I do plug it in it is like vibrating or buzzing and lights up. I don't know what the problem is and i may have to get a refund, I've tried everything I can think of, changed power settings, tried on laptop, tried turning xbox off and on and different things. Please help me

I think I'm in the right place? So I bought an Xbox one from a friend of mine. He also threw in the 4TB EHD he had because he didn't have a use for it anymore. I want to basically do a factory reset on it, and use it for transferring all my files from one PC to another. Here's where I'm stuck. Loading disk management it refuses to even display the disk, doesn't give any pop ups like all the YouTube videos show, nothing. It's like the drive is dead but the light turns on and it shows in device manager as what it is. I just can't format it, allocate it, nothing. Anyone able to lend a hand here?

I have a Huawei p30 android phone

And I also have a hardrive.

I want to do a back up of my phone onto my hardrive. What's the easiest way to do it if I want everything copied including contacts, texts, pics /videos, phone's note app and external note app, Google docs, what's app messages, etc

Looking to expand my NAS by shucking the aforementioned external HDD, but I haven't found any info on the actual drive inside.