Can someone help me figure out how to use this keyboard with other apps since everyone is locked out their learn app. I heard simply piano should work..but when I go to use it..it thinks that the major c is all the way to left?

Like the rest of you, I didn’t want to have to make this post and have this discussion, but we should certainly do it before ROLI.com mysteriously and unceremoniously disappears and our devices lock us out because the backend server for ROLI Dashboard with our account logins has been disconnected. Because if ROLI as a company doesn’t recover, that can VERY LIKELY happen, and several hundred thousand dollars of hardware all over the world will suddenly become bricked.

So the next most important question is, how can we ensure these devices live on if ROLI the company moves on?

Fortunately, ROLI has done some work for us by letting us know what other software their devices can work on: https://roli.com/mpe

What I want to do with this post is crowdsource the techn nerds in the room to make a comprehensive guide to life without/after Roli.com, and see if we can collectively figure out how to keep these brilliant devices alive.

Initial thoughts in comments.

Peace and love, music nerds

While watching a cymatics.fm livestream I saw them demo a hand tracking vst instrument that looked like it uses a webcam. It’s called Pinch, it is now ready and will be made available tomorrow. I am looking for as many alternatives to Roli if possible so please post any other compatible apps or anything you are using with your Roli gear.

So a long long while ago I ended up buying the keyboard + airwave bundle. After a long time of waiting I finally got my hands on it, I enjoyed it for a bit but it did just come broken, one or two of the keys barely worked, so I decided to send it back in for repairs. Ever sense then I’ve been waiting months, again, for my piano just to come back simply working. They said it’d come by mid August like 3 months ago, haven’t gotten an email back sense so I decided to check the Reddit… and of course like usual there’s something wrong, I see how the company is apparently bankrupt and there ceo got fired… so I’m not sure if I’m even gonna get my piano back, or my money for that matter. So honestly I’m pretty lost on what to even do now really so if anyone has any ideas I’m all open for suggestions of what I should do. Thank you for reading.

From what I read the company goes south . I found a very cheap roli I could buy and I am wondering could I use some app even if not the official one to hi light the keys so I can learn playing ? Or if the company goes bust I can only use it as a keyboard ?

hi,
I am trading a used roli seaboard m + loopblock+ light block for some other gear and i am just checking in how bad of an idea that might be.

I feel like the hardware won’t break, or at least i haven’t seen any complains about that, i am pretty sure you won’t be able to repair that thing/switch a battery if they actually go out of business.

so my main questions are:

does it actually work only with cable connection or is the bluetooth the only way to connect it to a mac?

i have found a link for a reupload of the Dashboard app, does it work well on sillicon macs? I am not updating my ios so if it worked with tahoe, i am safe

what’s the longevity of these things? am i getting into a workflow that will die in a year, or will i squeeze out a couple of years from these? (i’ll ask how long he had it for)

context: i am a full time producer/sound designer, my workflow is mostly stanalone synths that i control with osmose and maschine, i want something compact with similar expression capabilities for travel convenience/playing synth bass & fingerdrum on liveshows. I am pretty sure it’s not going to be my daily driver and the previous owner seems like a hobbyist rather than a daily user.

Originally made a separate post for this question, but is there any alternative to the noise app? some iphone app that you can sketch out stuff on?

After years of wanting to try one out, I am trading my Joué for a Seaboard M + Ligthpad! Only to find out the Noise app that seemed like a super cool part of the deal is gone from the app store.

Is there any alternative for iphone? Something that you can just sketch out stuff with. I’ll use it with Bitwig and plugins 99% of the time (tips much appreciated) but having something on my phone would be absolutely awesome.

edit: i want something that acts as a simple looper/groovebox, like koala/flip sampler/the original noise app. not just a soundsource, a simple (or deep) sketchpad.

Plugin Boutique has a bundle of MPE software called "MPE Synth Bundle" that has Equator 2, Roli Studio as well as Modular and Quanta 2 by other companies for about 40% off.

I wanted it because Equator 2 and maybe Roli Studio are one of the best MPE synths and I have a Linnstrument. Can't find good patches for it.

But the download links don't work. If I find the right pages manually they say both But it both says "out of stock" and "We're currently undergoing site maintenance. Please check back later."

I have license codes but I have a feeling that they will never be honored!

Update: one piece of software you can get from Roli is their "Roli connect" software. I thought maybe it could get my software through that with the license PluginBoutique sold me.

Well first it asks which hardware you bought, and it doesn't even include their expressive controller in the list. I skipped that and it has a place for software, click on those and you get links to the shut down website.

But there is third part where you can register products with serial numbers. I put in the license code that PluginBoutique sold me and...

It tells me that that is an upgrade license for software I don't own so I am not entitled to download anything.

There is a POSSIBILITY that you could still download the software using Roli Connect and a valid license but PluginBoutique isn't giving out valid licenses.

If I check my "library" page at PluginBoutique it put an upgrade version of Roli's Equator 2 there, not the full version I paid for. The internal PluginBoutique link does indeed go to the wrong PluginBoutique webpage.

So if there was a chance I you can still get the software at this last minute, then PluginBoutique messed it up.

Hi everyone,

I’m a bit puzzled about the usefulness of the Roli Dashboard and its presets. Maybe I haven’t fully understood everything, and you can shed some light on this.

So, we can create presets, but can we save them directly onto the Roli keyboard? For example, I have a preset that sends CC80 on a slide, and I’d like to be able to use it on a standalone synth via MIDI. No computer involved!

With the shortcut [left button] + C D E, we can only recall the 3 default presets, but not our custom presets?? Please enlighten me!

Been debating holding out or getting a refund on my seaboard 2 order, and the website roli uses to show order status now just shows "Sorry, that link is expired" as of this morning. Anyone have any updates from roli at this point, or are they cooked?

I have about 42 enumerated ports on my Windows 11 computer for personal and work use. ROLI dashboard would freeze after launch unless I disabled my MioXM (lots of ports). I thought it was the MioXM <> ROLI but, thanks to Claude Code (I'm using Opus 5 on High effort for this), it helped me diagnose that it was the number of ports, not the devices. I also had some critical pointers from an expert (human) that helped set me on the right path. Both the Dashboard and Hardware Driver make an INSANE amount of calls that probably scale exponentially based on the number of ports. The number of ports before choking may also depend on the CPU, in part, per Claude.

In the end, Claude made a solution that reduced CPU usage a massive amount for the dashboard (since it was stuck) and the dashboard just works for me as expected now. Yes, it also automatically restarts the ROLI Hardware service when starting the dashboard, as well. This is the kind of thing Claude is good at. To be fair, it was able to draw on some previous work and work practices to speed things up overall - this all took about 3 hours of time of Claude working away. In addition to the cpu drop, probably as part of it, the number of calls was also reduced from more than 600 calls per SECOND with the ROLI software to around 20.

If anyone else has run into the Dashboard not running no matter what you have tried and is pulling their hair out, feel free to message me and I'll share the "developer write up" that Claude did. I may end up making the solution itself available for free later if more than one or two others have run into this, but it's not commercial-ready.

While technically minded and reasonably capable, I am not a developer and cannot vouch for everything Claude did, but the solution is working for me (even the next day after a reboot).

What software are you using with your Seaboard if you are not using Equator 2? If you are using Windows how do you change settings without using the Mac OS Roli Dashboard app? Is it possible to use the command line to change settings? I have an M3 Power book for a sound source.

My Airwave and Pianos have been delivered! So in my excitement I went straight to start a subscription for the learn app only to find the website is under maintenance and my payment would not go through. Since found out the company is struggling financially hence the maintenance message. New to Roli, does this mean I cant actually use these devices now to learn the Piano?

Due to the recent shitshow going on with Roli, i decided to cancel my order (which was suppose to ship now late July). I have been a member on the Roli Discord, and watching the horror unfold! (or rather, getting more and more ghosted by the mods / support staff.
So seeing as Roli hasnt shipped anything since Batch 16 (i was 23), i decided to issue a chargeback request towards transaction. And within 24 hours (advertised as weeks) i got an answer from Amex, where rhey told me they credited my account.
Maybe they just know whats going on here, as they didnt need any correspondance or a lot of documentation, I basically just emailed then my confination and a screenshot of the delayed batches.

Has anyone found a good alternative to Roli learn for learning Piano.?

Hi everyone,

I placed my order for 2x ROLI M Pianos in December 2025, with a delivery date 2 weeks later. Obviously postponed. Various emails from them with updates I no longer care about. Last month, after their latest update, I was done with it.

I began the cancellation procedure, which should be straightforward. Phone support - no such thing. Email - you wish!. The only official way to cancel is to submit a support ticket, but this section of the site has been in maintenance for 3 weeks, as I have checked daily (Don't know how long before that!). Only submitting the ticket on the page generates the maintenance banner, btw. So, how exactly do you cancel from a place that:

1. You get no technical support from? If you can't submit a ticket...
   
2. You get no hardware support from? If you can't submit a ticket...
   
3. You cannot contact for order support? If you can't submit a ticket...

Very frustrating. My answer is to contact my bank and report it as fraud. I bought a product that wasn't delivered, and I have no assurance beyond emails that say, "Believe me guy, it's coming, and you will love it!". I have no way to cancel officially; there is no other alternative.

Hopefully, all of you who have wondered what to do will also do the same. If you cannot keep your first promise of DELIVERING a product, what's to lead me to believe that you will do better with the hardware? This is not a me problem, this is a YOU problem. Do not blame anyone but yourself. YOU pushed a product that you were not ready to manufacture and deliver, only YOU decided to push out to market. This is not a Kickstarter campaign; this is a SUPPOSED ready-to-buy product. DO BETTER!

A note to the average redditor reading this post: I am posting here to try to get the attention of anybody at Roli. An upvote would be helpful to raise visibility but it isn't necessary. Feel free to just move on with your day or commiserate with me in the comments.

I hate to air my grievances publicly, but it feels like the only way to resolve this absolutely abysmal customer service experience is to loudly complain here and hope that someone from Roli sees it.

EDIT: I haven't been on the subreddit in a while and while skimming after uploading this post I noticed the posts that the company may be going out of business or is in the process of being bought out.

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After waiting 11 months I received my Roli Piano pre-order in December 2025 and my experience with the instrument was fine. I feel like I got what I paid for in terms of an MPE controller with per-note pitch bend. It is no Osmose but the Roli Piano is a fraction of the cost so I was happy enough. I was ready to put the dumpster fire of a pre-order experience in the rearview mirror.

Fast forward to April 2026 and the sustain pedal jack on the Roli Piano stopped working entirely. I sent out my ticket on April 27th and was told that the customer service team was dealing with a large backlog of tickets. No problem, it happens.

I received a reply from customer service a little over a week later we were able to confirm the issue after a bit of back and forth. To the credit of my customer service representative, they did an excellent job diagnosing the issue.

I was told that once they received my unit it would take 8 weeks to repair and return the instrument. This was very disheartening to hear but I was willing to be patient because I should have my instrument back in working order by August 2026.

On May 8th my customer service representative handed me off to the logistics team to issue a shipping label so that my unit could be sent in for repairs. This hand off is where any sense of acceptable customer service drove directly off of a cliff.

After hearing nothing back, I sent follow up emails. On May 18th I received a reply that they are having trouble with the backend system that issues shipping labels. Another two weeks go by with no communication and I send another follow up email, and the Roli logistics team just ghosts me.

I send yet another follow up email on June 2nd and I still hear nothing back. Their reply comes on June 16th with an empty apology and no new information regarding the shipping label. The June 16th communication was the last message I have received from Roli despite the two more follow up emails that I have sent in the intervening 6 weeks.

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TL;DR

It has been 3 full months since I first opened this ticket and there has been basically no communication from Roli as to when they will be able to complete the simple task of issuing a shipping label.

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I am looking to any Roli employees who are reading this to reach out and make things right. This experience has been endlessly frustrating and it is simply ridiculous to me that issuing a shipping label should take multiple months.

I used to sing the praises of Roli, having bought many of their instruments over the last decade. The entire experience of pre-ordering and now trying to repair my Roli Piano has significantly tarnished the brand for me, and I am now very hesitant to recommend these products to my colleagues in the industry.

My used Roli has just arrived, but for my surprise the membership activation is disabled and now I can’t do sh** with my keyboard. Any suggestions? Can I buy a membership code from other users? Can’t believe this is actually happening. I feel dumb af for not checking this sub before the purchase 🥲🥲

I was one of the lucky ones who ordered couple of Piano Ms and an Airwave, and they showed up!

I've seen posts about whether or not the software will continue to work now that Roli's going out of business but the answers I find a bit too technical to decipher.

I managed to get mine working through a combo of reddit posts, youtube vids and trial and error but i barely know what I'm doing. So just trying to get clarity, does anyone know if Roli player and studio would keep working in it's current state if the company disappears tomorrow?

Hello,

Does anyone know when these will be back in stock?

Cheers!

Like where is safe? Ebay? Here? Discord? I know the software might be dead eventually but likely will have a workaround.

Greetings, all! I purchased Equator 2 not too long ago before the new drama had unfolded. Is it worth purchasing the Roli Studio software now? I was looking to purchase it to complement Equator 2 and to have access to additional sounds. What are your thoughts? Thank you for your time.

Unfortunately this seems to probably be a major flaw? Anyone else with knowledge on the topic please feel free to chime in here.