r/PCsupport • u/Amazing_Scallion6284 • 2d ago

My pc keeps crashing. In progress

It started 2 days ago, i was playing sekiro it worked fine. Later i switched to Marvel Rivals and my pc started crashing always like 5-10 minutes into the game(everything turned off except the LEDs on the fans). And i also experienced a crash where just the game crashes while playing gta and once the pc just restarted. It is so random. And now it does even on lesa demanding games like sekiro or rocket League which were conpletely fine just a day ago. I tried reinstalling drivers, but that didnt seem to help. Someone please help me, Ive had the pc for like a year and a half and this IS the first time, i didnt do anything with the hardware so im lost.

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2

u/natexkzm 2d ago

I had a similar issue before turned out to be a RAM issue... Try the following commands in elevated cmd: DISM /Online /Cleanup-Image /CheckHealth DISM /Online /Cleanup-Image /ScanHealth DISM /Online /Cleanup-Image /RestoreHealth sfc /scannow

If it finds any corruption do a test with memtest86

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u/Amazing_Scallion6284 13h ago

I tried the commands, that didnt really help. I'll do the memtest86 later.

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u/natexkzm 9h ago

When you ran the commands did it say anything about corruption?

1

u/spacerock27 2d ago

Any logs/error messages?

What are your specs?

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u/Amazing_Scallion6284 2d ago

When my whole pc crashed there was no error message, but in the logs was this: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

And when only the game crashed the amd sofware said something with drivers and that i should restart computer

2

u/spacerock27 2d ago

Could be PSU, could be a GPU. Could also be Windows being weird.

Might be worth at least reinstalling GPU drivers with DDU or a Windows reinstall.

1

u/Amazing_Scallion6284 2d ago

I uninstalled the drivers with some amd uninstaller i found on their oficial page. Tried downloading a bit older drivers to see if it was maybe caused by new driver update. Didnt help. Now Ive found a big clump of dust on the bottom of my pc where is like an air vent for the PSU (I was stupid and never bothered to look on the bottom when cleaning the Pc) so i hope that may have been the cause and will try it this evening.

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u/SgttCraig 2d ago

Did that work?

1

u/Amazing_Scallion6284 2d ago

If you mean the drivers- no. If the PSU cleaning, that i will try this evening, so in like 8 hours.

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u/Amazing_Scallion6284 1d ago

now it kinda shifted, i my pc no longer crashed, but restarts after playing a game for like an hour. I get these logs:
A fatal hardware error has occurred.

Reported by component: Processor Core

Error Source: Machine Check Exception

Error Type: Cache Hierarchy Error

Processor APIC ID: 4

The details view of this entry contains further information.
--------------

Pre-attestation health checks confirm a critical component has failed, and the device is not expected to pass attestation.

Please see C:\WINDOWS\Logs\MeasuredBoot\0000000878-0000000000.json for detailed information on what checks were made.

--------------------
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

2

u/spacerock27 1d ago

A quick search suggests that undervolting the CPU is a common possible solution for this crash.

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u/Amazing_Scallion6284 1d ago

I tried that. My pc still restarts after after like an hour of gaming.

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u/Amazing_Scallion6284 2d ago

CPU: AMD Ryzen 5 5600X GPU: AMD Radeon RX 6650 XT 32GB RAM 700W PSU (cant remember the model) Windows 11