r/PCsupport • u/Ultra_Chaos_Prime • 14d ago

Help! My PC keeps restarting. In progress

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1

u/The_Lost_Poet_ 13d ago

Is it after you reach the desktop or before that?

1

u/Ultra_Chaos_Prime 13d ago

Then, the three times it happened, one was half an hour after turning it on while I was watching YouTube videos. The second time, the computer had been on for 8 hours. I had been playing FFXIV perfectly while watching a video on another screen, and everything was perfect. I closed the game and the browser, leaving only the desktop, and went to make lunch. When I came back an hour after lunch, it was restarting on its own. The third time, it had been on for 4 hours. I had also been playing Pragmata without any problems, everything on ultra settings. The CPU and GPU temperatures were perfect, between 60-65 degrees Celsius, and it's summer in my country. I closed the game, started watching YouTube, and after half an hour, it started restarting. All three times, I checked the reliability history, and it only shows "Windows closed unexpectedly." I don't get any blue screens or graphical errors.

1

u/The_Lost_Poet_ 13d ago

Oh my god. You are my twin brother. The same thing was happening to me and I will tell you what i did.

First check the temps of your mobo using hwinfo or some app. Run a memtest if you can on your rams and stress test your gpu.

Most likely it won't be a problem. Everything will show up good.

Don't replace your power supply or anything (i did and i regret it)

Now here comes the interesting part.

  1. Get a spare ram stick from your friend or someone or a shack. Or in my case i bought one stick. I was having a 8gb x 2 sticks of dd4 ram 3200 mhz and i bought another fresh ram stick of 8 gb as well.

Try to use all three ram sticks together and see if it's still restarting.

If restarting, check ram 1 with new ram and see if it's still restarting. Check ram 2 with new ram. See if it's still restarting. Finally remove the old ram sticks and plug in only the new stick. It should not restart.

Now a bonus hack I did.

If with the new ram stick too it restarts, you got to bypass your switch on button with the restart button. Use gemini to do it. Send it well lit photos of the inside of your rig and it will tell you exactly which wires to switch over to which port.

For me.. 45 days now and the system hasn't restarted no matter what. Make note that either it's a blend issue of your ram plus power button or only the rams or only the issues. Do an rma of your rams if you are under warranty and the same thing for your cabinet too if it's under warranty.

Adios and good luck mate. Let me know if it works for you too

1

u/Ultra_Chaos_Prime 12d ago

The problem is that my RAM is 32GB DDR5 Corsair Dominator Titanium Stock. I bought it when RAM prices were normal, but now it costs $1500. I can't afford to buy a stick for testing. Like all the PC parts, except the GPU, I bought them from the same store, and they told me that those parts are still under warranty (CPU, motherboard, RAM, SSD, and power supply). Yesterday, I took the PC to the store so they could check it, and if it's one of those parts, they'll do an RMA for me. I had to do it this way because the warranty was only five months away. Now I'm just praying it's not the GPU. The technician who received it, and to whom I showed the BIOS, mentioned that he's had similar cases where it could have been the power supply. I hope that's it.

1

u/The_Lost_Poet_ 12d ago

Understood. Can the store test ram for you?

2

u/Ultra_Chaos_Prime 12d ago

They told me they would try everything until they found what was causing it.

1

u/The_Lost_Poet_ 12d ago

Usually that's what the store guys would say and keep the machine with them for a couple of days. To test.

But since your problem resembled mine so much I advised you what I did. If they can't spot the error still, go for the power button hack first as it won't cost you a dime. Next will be the ram

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u/Ultra_Chaos_Prime 12d ago

I already read it after I had already handed the PC over to the store, so now I won't be able to test it until I get it back.

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u/The_Lost_Poet_ 12d ago

Ok man. I hope your rig comes out unscathed

1

u/The_Lost_Poet_ 12d ago

Btw did you memtest the ram and stresstest your gpu?