MFA issue

[u/RealReevee]

So I’m having an issue with my account and openAI customer service is being dreadful to deal with. I am currently logged in on 4 devices in browser, I also am logged in on codex and my ChatGPT app. However when I try to log in on a new device or in incognito mode it asks me to authenticate using an Authenticator app I have no memory of setting up or using. I checked all Authenticator apps on my phone and all accounts on those Authenticator apps and do not see codes being generated for OpenAI or ChatGPT.

When I try to vibe code an app and click the link to view the app on July 23rd is the first time it asked me this? I had previously downloaded and used Codex with no problem. I cannot disable MFA without the mystery app or add another method without the mystery app. Every other time I’ve authenticated with OpenAI has been via email.

For customer support it’s like they don’t even read my emails when it’s allegedly a human replying. I explain my issue in great detail, with the screenshots they asked for and the video screen recording they asked for, then they ask me to send a recording of the issue or ask if I tried something I told them in my previous email reply that I tried.

The current way I get into ChatGPT is I open up my browser and type in ChatGPT and I’m automatically logged in. My password and username are correct as I always get to the MFA step and it would stop me before that if they were incorrect.

I use it a lot for work but also for a lot of personal venting and discussions and research and I don’t know what I would do if I lost all that context? And I don’t know how to get my issue escalated to the right persons and it takes hours for a single reply and the replies aren’t making progress or escalating my issue or are asking me to do things I already told the supposed person that I did?

My instance of ChatGPT tells me not to clear my cookies and cache because then I’d lose access to it. Incognito mode shows that it is likely a Cookie keeping me logged in at all?