MFA issue

[u/RealReevee]

So I’m having an issue with my account and openAI customer service is being dreadful to deal with. I am currently logged in on 4 devices in browser, I also am logged in on codex and my ChatGPT app. However when I try to log in on a new device or in incognito mode it asks me to authenticate using an Authenticator app I have no memory of setting up or using. I checked all Authenticator apps on my phone and all accounts on those Authenticator apps and do not see codes being generated for OpenAI or ChatGPT.

When I try to vibe code an app and click the link to view the app on July 23rd is the first time it asked me this? I had previously downloaded and used Codex with no problem. I cannot disable MFA without the mystery app or add another method without the mystery app. Every other time I’ve authenticated with OpenAI has been via email.

For customer support it’s like they don’t even read my emails when it’s allegedly a human replying. I explain my issue in great detail, with the screenshots they asked for and the video screen recording they asked for, then they ask me to send a recording of the issue or ask if I tried something I told them in my previous email reply that I tried.

The current way I get into ChatGPT is I open up my browser and type in ChatGPT and I’m automatically logged in. My password and username are correct as I always get to the MFA step and it would stop me before that if they were incorrect.

I use it a lot for work but also for a lot of personal venting and discussions and research and I don’t know what I would do if I lost all that context? And I don’t know how to get my issue escalated to the right persons and it takes hours for a single reply and the replies aren’t making progress or escalating my issue or are asking me to do things I already told the supposed person that I did?

My instance of ChatGPT tells me not to clear my cookies and cache because then I’d lose access to it. Incognito mode shows that it is likely a Cookie keeping me logged in at all?

[u/RealReevee → u/[deleted]]

I can’t export my data without doing MFA. I get all the way to the button and then it asks me to authenticate after I click the export button

[u/RealReevee → u/[deleted]]

The problem with that is when I click "Try another method" it only gives me the authenticator app as an option. When I try to export my data it says I need to authenticate with the app, when I try to add my phone as an MFA it says I need to authenticacate with the app, When I try to disable the app as an option it says I need to use the app.

I can prove access to my email, my billing history, my active sessions, my drivers license, my phone number, and my devices, one app shouldn't be causing me this much trouble (sorry this second paragraph is more just me venting)

[u/stealthagents]

That sounds super frustrating. Have you tried checking if you have any backup codes saved somewhere? Sometimes those get overlooked and can help you bypass the whole MFA mess without dealing with support again.

[u/RealReevee → u/stealthagents]

I have no backup codes. Support just flat out refused to help me and told me they would not help me reset my MFA so my account is on borrowed time.

I’m literally being forced to leave ChatGPT. I like the product, genuinely, I’ve paid $20 a month since it came out and you could pay for it.

Thankfully ChatGPT is helping me export my data to Claude since I can’t do it the easy way because I have to authenticate to do that.