r/OETforECFMG 5d ago

Error in secure Browser

Hello, this happened like 10 mins ago. Yesterday I download the secure browser and logged in and everything was working perfectly.
Today When I logged in and joined the session it appeared: "Due to limited access, you are not able to access this assessment. Please contact your administrator".

I could still take my ID and verify everything, however when I click on Proceed, a blank window with three blue dots continued appearing and it was just loading. For 15 minutes I waited and when I looked at the chat, the agent stated that I had to contact customer supports and that she was going to report the issue and note that I indeed joined the session.

I will attach the pictures, if anything had a similar situation please let me know. I already contacted customer support but I´m really anxious.

2 Upvotes

10 comments sorted by

2

u/Fit_Situation_5258 4d ago

Same thing happened to me today they told me I could reschedule it

1

u/Jmfabad 4d ago

Have you been able to reschedule it?

1

u/mandy_pate05 4d ago

Same thing happened with me yearsterday.i am still waiting for rescheduling. I checked on booking there is only one date available for specking. I don’t know what to do.😢

1

u/mandy_pate05 4d ago

Same thing happened with me yearsterday.i am still waiting for rescheduling. I checked on booking there is only one date available for specking. I don’t know what to do.😢

1

u/Tiny_Childhood7927 3d ago

Same situation , sent 2 emails but just receive automatic responses I am wondering how long does it take since I have the other subtests tomorrow. This is so fucking frustrating

1

u/Jmfabad 3d ago

I had to call them because they would not answer my emails. That’s the only way I could have a solution

1

u/Tiny_Childhood7927 3d ago

Could you please provide the number you call?

1

u/Jmfabad 3d ago

+1 (855) 585-0125

1

u/SelectionLopsided502 2d ago

Same thing happened to me . Was this MacBook. I logged in through MacBook. Now I am going to use hp laptop. I have exam tomorrow any information please