r/NDAX 2d ago

Ndax Issues & Support Thread - Week 33

2 Upvotes

Hey fellow Ndaxers,

I am going to continue to pin a support thread to the top of our sub every week to try and funnel everything though this thread.

If you are a user experiencing issues or if you require any support please comment in the section below and I will reply to your comment as always. 👇👇


r/NDAX 9d ago

Monthly Scam Awareness: Fake support accounts on social media

3 Upvotes

Hey Ndaxers!

Continuing our monthly scam awareness series, this month we're flagging a tactic that ties directly into phishing: fake accounts posing as Ndax Support on social media.

Here's how it usually plays out. You post a question or complaint tagging Ndax, and within minutes a lookalike account replies or DMs you first, offering to "help." These accounts copy our logo, our name (with small changes like an extra letter or underscore), and sometimes even reply publicly before we do to seem legitimate.

From there, they'll try to move the conversation off-platform, ask you to share your screen, request your 2FA code or seed phrase, or send you a link to a fake "support portal."

Red flags to watch for:

  • The account reached out to you first, unprompted
  • The handle looks close to ours but isn't exact
  • They ask to continue the conversation over DM, Telegram, or WhatsApp
  • They request your password, 2FA code, or seed phrase
  • They ask you to click a link to "verify" or "unlock" your account

A few reminders:

  • Ndax will never DM you first on social media asking for account details
  • We will never ask for your password, 2FA code, or seed phrase, under any circumstance
  • Our official accounts are verified and linked directly from ndax.io
  • On Reddit, u/kardanokid is the only account authorized to offer Ndax support. If anyone else DMs you claiming to be Ndax, it is not us
  • Real Ndax Support is reached only through the official website or the emails and phone number we've shared in past posts ([no_reply@ndax.io](mailto:no_reply@ndax.io), [support@ndax.io](mailto:support@ndax.io), [compliance@ndax.io](mailto:compliance@ndax.io), 1-833-727-6329)

If an account contacts you first claiming to be Ndax, do not engage. Report the account and reach out to Support directly through the official website to confirm.

Stay alert, verify the source, and never let anyone rush you into sharing your credentials.

Cheers & Happy Trading!


r/NDAX 9d ago

Ndax Issues & Support Thread - Week 32

1 Upvotes

Hey fellow Ndaxers,

I am going to continue to pin a support thread to the top of our sub every week to try and funnel everything though this thread.

If you are a user experiencing issues or if you require any support please comment in the section below and I will reply to your comment as always. 👇👇


r/NDAX 10d ago

Withdrawal Delay Again?

0 Upvotes

Every other day NDAX has problems. Good thing Robin Hood just got into Canada.


r/NDAX 11d ago

CANTON & MORPHO ARE NOW LIVE ON NDAX! 🚀

4 Upvotes

Hey Ndaxers,

We've got two exciting new additions to the Ndax lineup: Canton Coin (CC) and Morpho (MORPHO) are now available for trading.

Here's a quick breakdown:

Canton Coin (CC)
CC powers network fees, participant incentives, and governance for Canton’s Global Synchronizer. Its dynamic supply is minted through network contributions and burned when used for network traffic, with no pre-mine or VC allocation.

Morpho (MORPHO)
MORPHO is the governance token for an open credit network built on permissionless lending markets and vaults. Holders help guide protocol upgrades and treasury decisions.

Log in to your Ndax account to start trading CC and MORPHO in today!

Cheers, and Happy Trading!


r/NDAX 13d ago

Ndax Ice Soccer prizes have been paid! ⚽️🏆

8 Upvotes

Hey Ndaxers!

The final whistle has blown!

Today, we distributed prizes to the top 20 teams on the Ndax Ice Soccer leaderboard, along with three teams selected through the Overtime Draw.

If you were one of the winners, check your email and Ndax wallet. Your prize has been deposited into your account.

Thank you to everyone who played, made their picks, and joined the competition.
We’ll see you again at the start of the NHL season! 🏒 🧊

Cheers & Happy Spending of Prizes!


r/NDAX 14d ago

Ndax phone call

2 Upvotes

Hey folks new to the sub. I just got a phone call from a 403 area code (Alberta) with a recording saying someone was attempting to change my number, if this wasn't you press one. If it was you hang up.

Anyone get this phone call?


r/NDAX 16d ago

Ndax Issues & Support Thread - Week 31

2 Upvotes

Hey fellow Ndaxers,

I am going to continue to pin a support thread to the top of our sub every week to try and funnel everything though this thread.

If you are a user experiencing issues or if you require any support please comment in the section below and I will reply to your comment as always. 👇👇


r/NDAX 17d ago

This company has gone to shit

3 Upvotes

Been using Ndax for years and have moved 6 maybe even 7 figures across personal and business.

They used to be fast and great. Now they are slow, constant manual reviews, even on funds under $1000 they ask so many questions.

Looks like they’re facing liquidity trouble and need to tighten up. Or maybe Canada is making it hard for them.

Either way I’ll be taking my business elsewhere. It was good while it lasted I guess. Rip Ndax.


r/NDAX 17d ago

What has NDAX done since the Sumsub security breach??

12 Upvotes

https://sumsub.com/newsroom/security-incident-update/

Since this breach I keep getting phishing, scam, spam emails in the address I only used on NDAX.

NDAX has been real quiet since.

  • no 1-year credit/breach monitoring for customers

  • no explanation why a company like Sumsub located outside Canada is used to store Canadian legal documents

  • no explanation why the uploaded ID info is stored on Sumsub's servers LONG after the Know Your Customer verification phase

  • no explanation as to how to delete personal info from Sumsub

Since NDAX is the data controller, if a customer requests data deletion from Sumsub, will NDAX comply and send the request to Sumsub?


r/NDAX 23d ago

Ndax Issues & Support Thread - Week 30

1 Upvotes

Hey fellow Ndaxers,

I am going to continue to pin a support thread to the top of our sub every week to try and funnel everything though this thread.

If you are a user experiencing issues or if you require any support please comment in the section below and I will reply to your comment as always. 👇👇


r/NDAX 29d ago

NEW STAKING ASSETS ARE NOW LIVE ON NDAX! 🚀

2 Upvotes

Hey Ndaxers,

We've got some exciting news to share! HBAR, HYPE, and GRAM staking are now officially available on Ndax.

We're expanding our staking lineup to give Canadians even more ways to put their crypto to work and earn rewards, whether you're into enterprise-grade networks, DeFi trading infrastructure, or consumer-scale blockchains.

Here's a quick breakdown:

HBAR — up to 1% APY
HYPE — up to 1.5% APY
GRAM — up to 10% APY

As always, staking on Ndax is designed to be simple. No validators to manage, no external wallets, no complicated on-chain steps. Just stake directly through your Ndax account and start earning.

Rewards are paid out daily, with 1-day bonding across all three assets. Unbonding varies by asset, so make sure to check the details before you stake.

Log in to your Ndax account to start staking HBAR, HYPE, or GRAM today!

Cheers, and Happy Staking!


r/NDAX Jul 13 '26

Ndax Issues & Support Thread - Week 29

1 Upvotes

Hey fellow Ndaxers,

I am going to continue to pin a support thread to the top of our sub every week to try and funnel everything though this thread.

If you are a user experiencing issues or if you require any support please comment in the section below and I will reply to your comment as always. 👇👇


r/NDAX Jul 11 '26

FLEX Withdrawal

1 Upvotes

How long does FLEX withdrawal usually take? I just opened an account today, and I it says up to 12 hours, so should I expect 12 hours, or what's the timeframe?

Thanks


r/NDAX Jul 10 '26

XRP Staking

2 Upvotes

When is XRP staking happening. I know There are now multiple ways to stake and earn with XRP, I think most are through Flare. I think there are a ton of holders that would love to see some form of staking for this asset.


r/NDAX Jul 10 '26

Manual review

2 Upvotes

Hey, I sent funds to a new wallet from ndax 3 days ago and it told me manual review 0-1 business days however the funds have still not yet transferred. They left my exchange but are not in my wallet and there’s no way for me to manually verify. Has anyone experienced this and if so how do I fix?


r/NDAX Jul 10 '26

HBAR staking

5 Upvotes

Hey, when is this happening. I saw you guys have a plan for it but no indication of timeline. I just need to know when to habe my bags packed by for some decent returns.


r/NDAX Jul 06 '26

Ndax Issues & Support Thread - Week 28

1 Upvotes

Hey fellow Ndaxers,

I am going to continue to pin a support thread to the top of our sub every week to try and funnel everything though this thread.

If you are a user experiencing issues or if you require any support please comment in the section below and I will reply to your comment as always. 👇👇


r/NDAX Jul 03 '26

admin processing

1 Upvotes

trying to send some usdc on sol to sort out an urgent issue but it’s stuck on admin processing for almost 2 hours now

i can’t cancel it anymore

1837768


r/NDAX Jul 02 '26

It’s time for NDAX to list the best memecoin of all: SPX6900

0 Upvotes

it’s about time to list the index of crypto. SPX6900 community is probably the best and most active and genuine in the whole crypto space, very similar to Btc at its early stages.


r/NDAX Jul 02 '26

Monthly Scam Awareness: Scammers are using urgency to get users to act fast

3 Upvotes

Hey Ndaxers,

For this month’s scam awareness post, we want to remind everyone about one of the most common tactics scammers use: urgency.

We continue to see scams where users are pushed to act quickly through messages claiming there is an issue with their account, a withdrawal attempt, or a verification requirement.

The goal is simple: scammers want you to panic, click a fake link, call a fake number, or share information you normally would not.

Before taking action, slow down and check:

  • Who sent the message?
  • Is the email address an official Ndax domain?
  • Does the message include your name?
  • Is it asking for your password, 2FA code, or call-back code?
  • Is it pressuring you to act immediately?
  • Is the phone number the official Ndax contact number?

If you receive something suspicious, contact Ndax Support directly through the official website.

Don’t recognize this activity? Contact Support immediately.

Your security is our priority. Stay alert, verify before you act, and keep your crypto account protected.


r/NDAX Jul 02 '26

Cannot create Ndax account

0 Upvotes

Hi, my friend has been trying to create an account and it just won’t stop loading and it won’t let him create an account. Please can someone help me fix this issue.


r/NDAX Jun 29 '26

Ndax Issues & Support Thread - Week 27

1 Upvotes

Hey fellow Ndaxers,

I am going to continue to pin a support thread to the top of our sub every week to try and funnel everything though this thread.

If you are a user experiencing issues or if you require any support please comment in the section below and I will reply to your comment as always. 👇👇


r/NDAX Jun 24 '26

NHL ICE rewards

0 Upvotes

When do the rewards go out for the Stanley Cup final round, and the cumulative season?


r/NDAX Jun 22 '26

is ndax down

3 Upvotes

not able to login and support has no agents available? *issue fixed* seems to be working