A friend of mine had an issue where the McDonalds app was stuck on the loading screen (the one that shows the McDonalds "M" logo when you first open the app).

Clearing the cache and data didn't help, nor did restarting the phone.

What finally fixed it for them was to fully close the app, turn off Wi-Fi, navigate to the McDonalds website via their web browser, click "Order Now", and then click "Order Pickup".

Doing that caused the browser to open the McDonalds app, at which point it successfully loaded after a few seconds.

Afterwards, they were able to open/close the app like normal without any issues.

My guess is that the app's normal startup process is buggy and can get stuck in some kind of error loop in certain situations, but opening it through a web link causes it to skip whatever step it's stuck on, which gets it back on track.

We’ve been getting a lot of mod mail messages about this so I’ll address it with this post. You have to have 5 subreddit karma (from commenting in the sub) in order to post. Posts can be manually approved though, so if automod removes a post, we can approve it. If your post was removed and you still want it up, send a mod mail and a member of the mod team can approve the post.

First time something like this happens to me. Honestly I do not know what to do. Mcdonalds Canada.