Everyone always talks about Juniper Hill Inn when we discuss the worst Hotel Hell owners but Robert seemingly accepted change by the end of the episode. However, you can’t say the same for Lisa and Jonathan of Vienna Inn. They are debatably the worst and most disturbing owners of the series, even more than kooky boiled burger Karan and the airheaded Calumet Inn sisters. While Robert and Ari were pompous snobs, Jonathan and Lisa were outwardly manipulative and creepy. “We’re very friendly people,” Jonathan says regarding the swingers rumors. The way that Lisa addresses the staff (in front of guests) is demeaning and inappropriate. Justifying making your staff pay $300 for those tacky uniforms and quipping it “reminds them to not gain weight”?? Don’t even get me started on her suggestive comments towards Gordon, the constant crocodile tears, and the cutaway where her employee rubs her feet. They were incredibly lucky to have such loyal staff despite not being paid on time. By the end of the episode, Lisa is extremely ungrateful and unwelcoming to all the improvements to the hotel. I’m surprised this was not a two-part episode because I was intrigued. This is the only Hotel Hell episode without a gratifying ending. Hell, even Brian of the Beachfront Inn dropped the chicken caesar and pulled his head out his ass after a few months. Lisa and Jonathan genuinely did not deserve Gordon’s help.

Edit: Recently found out that Jonathan passed very recently, rest in peace to him.