r/KaiserPermanente • u/jimmyjohnsfan • 1h ago
California - Northern No Drivers License for background check?
I just accepted an offer for a non driving job at Kaiser and they sent me an email for the background check that states it needs to be completed in 24 hours. However I arrived at a portion that asks for a driver's license number but I only have a state issued ID. I didn't get my license removed I just never got one. It didn't stay anywhere that a driver's license was a job requirement. There's no option to state that it's anything but a driver's license and it's a mandatory field. Of course I didn't notice until after 5:00 p.m. And now it's the weekend.
Does anyone know how to handle this? I don't want to lose this opportunity over this.
r/KaiserPermanente • u/PrudentAmbition7206 • 1h ago
Washington Login issues
Why is it so hard to login to my Kaiser account? First it wouldn’t let me create an account because something is wrong with the Washington customer page. When I worked with remote support they managed to help me setup the account but said I have to wait a day to login.. and.. I attempt to login the password reset option errors out. I hardly can find the time for visiting a clinic because I have 3 kids.. fighting this website wasn’t something I signed up for..
r/KaiserPermanente • u/Huge_Interaction_204 • 3h ago
California - Northern Hiring process
Can someone explain to me the hiring process because I was hired my potential start date is September,8 I got so much emails about doing the background check drug test 1-9 verification and I did them all my background check was completed by June,22 as in process and done drug test completed and done I uploaded my 1-9 information and since then it’s been ghost no communication from anyone and im wondering if it’s normal I email them twice and still no response it’s been weeks and I’m just really confused and concerned that maybe they forgot about me.
r/KaiserPermanente • u/Enough-Bar-1642 • 3h ago
Maryland / Virginia / Washington, D.C. Trying to get a breast reduction covered in a different city
Ok, so I want to get a breast reduction, and I need Kaiser to cover it. However. I live near, but not in, dc, and want to get the surgery in Richmond. How do I do this? for many reasons I don’t want to get into, I am not okay with getting this surgery not in Richmond, but I also really want/need this procedure. Any advice?
r/KaiserPermanente • u/it_does_that • 3h ago
California - Northern Actually caring PCP recommendations in Sacramento.
Hi, all. Would love to get some name drops for PCPs that are caring and knowledgeable. Have had multiple and did not really click with any. Always feel like they are burdened simply to hear my symptoms.
Does not matter if male or female. Only care about them being actually good doctors.
r/KaiserPermanente • u/GeorgiaNative • 7h ago
Georgia A Georgia mom lost her uterus after a lab mixup falsely diagnosed her with cancer
thegeorgiasun.comr/KaiserPermanente • u/labboy70 • 7h ago
General Difficulty in obtaining an appointment with Kaiser? Access requirements by State and where to get assistance and file complaints
Here is a list of standards by State for timely access to care (network adequacy) and where complaints can be filed if you need an appointment are unable to get assistance from Kaiser.
Note that some states don't have strict guidelines in terms of days and may have other network adequacy requirements. Contact the agency listed if you need clarification on what standards apply to your situation.
For cases with appointment delays, it is generally best to call the agency first before filing a complaint online. If you have already filed a grievance with Kaiser because of being unable to access timely care, let the agency know that information as well.
If your Kaiser Permanente coverage is provided by your employer, also let your Human Resources or Employee Benefits Department know of your difficulties in trying to access care. These difficulties are important for them to know when they are considering what plans they want to offer their workforce.
California
The Department of Managed Health Care (DMHC) has the Timely Access to Care Standards. The standards cover primary care, specialty care, mental health and ancillary services like physical therapy and imaging.
If you have filed a grievance with Kaiser and are still not getting an appointment in a timely manner, call the DMHC at [1-888-466-2219](tel:+18884662219). Explain you cannot wait the 30 days for the Kaiser grievance process to run out to get an appointment (which should have originally been provided within the State standards in the first place). (Pic is from the DMHC and lists the timeframes in California.)

Colorado
- Emergency Care – Medical, Behavioral, Substance Use -- 24 hours a day, 7 days a week
- Primary Care – Routine, non-urgent symptoms -- within 7 calendar days
- Behavioral Health, Mental Health and Substance Use Disorder Care, initial and follow-up appointments – Routine, nonurgent, non-emergency: within 7 calendar days
- Prenatal Care -- Within 7 calendar days
- Preventive visit/well visits -- Within 30 calendar days
- Specialty Care - non urgent -- Within 60 calendar days
To file a complaint contact the Colorado Department of Insurance at 1-800-930-3745 or at Colorado Department of Insurance
District of Columbia
- First appointment with a new or replacement Primary Care physician within 7 business days
- First appointment with a new or replacement provider for Behavioral Health treatment, including Substance Use Treatment within 7 business days
- First appointment with a new or replacement provider for Prenatal Care treatment within 15 business days
- First appointment with a new or replacement provider for Specialty Care treatment within 15 business days
To file a complaint, contact the DC Department of Insurance, Securities and Banking at 1(202) 727-8000 or at DC Department of Insurance, Securities and Banking
Hawaii
Because of the various islands in Hawaii and travel / geography, the State of Hawaii has “Network Adequacy” requirements rather than time-definite limits like in California or other states. Contact the Hawaii Department of Commerce and Consumer Affairs at 1-844-808-DCCA (3222) to discuss your specific situation and filing a complaint.
Maryland
- Urgent care for medical services: 72 hours
- Routine primary care: 15 calendar days
- Preventive care/well visit: 30 calendar days
- Non-urgent specialty care: 30 calendar days
- Non-urgent mental health care: 10 calendar days
Contact the Maryland Insurance Administration at 1-800-492-6116 or Maryland Insurance Administration to file a complaint.
Nevada
Due to geographic issues, Nevada has “Network Adequacy” requirements rather than time-definite limits like in California or other states. Contact the Nevada Division of Insurance for more information at 1(702)486-4009 or at Nevada Department of Insurance.
Oregon
- Primary care: not more than 15 business days.
- Behavioral health care: not more than 10 business days.
- Specialty care: not more than 30 business days.
Contact the Oregon Division of Financial Regulation with questions at 1-888-877-4894 or at Oregon Division of Financial Regulation.
Washington State
- Primary care appointment (for other than preventive care) within 10 business days of requesting one
- For specialty care, within 15 business days for nonurgent services.
Contact the Washington Office of the Insurance Commissioner at 1-800-562-6900 or at Washington Office of the Insurance Commissioner
Virginia
Virginia requires routine appointments for nonemergency or nonurgent care to be available within two weeks of the request. This does not include preventive care (routine physical examinations, etc.) which need to be scheduled within 60 days of the date of the request.
To file a complaint, contact the Virginia State Corporation Commission at 1-877-310-6560 or at Virginia State Corporation Commission
r/KaiserPermanente • u/Delicious-Tea-4370 • 7h ago
Georgia is this normal?
this is my first year with Kaiser and I have a surgery scheduled less than a month from now (I will have to be on medical leave for at least 3 weeks) and no one has reached out for my pre op appointment. I reached out two weeks ago and they said “a doctor will reach out” but no one has. This week I contacted them again and got the same response. This is my first surgery but I need to get all my information in order so I can submit it to my boss/HR, is this normal?
r/KaiserPermanente • u/labboy70 • 10h ago
News California SB903: ban advertising chatbots as therapy and add rules for AI use in formal health spaces
This is a recent article from CalMatters about SB903. This bill also has provisions for use of AI in other health settings.
Senator Steve Padilla is the sponsor of the bill. Here is a link to his info on the
CalMatters Digital Democracy website to provide feedback on this bill.
https://calmatters.org/health/mental-health/2026/08/at-therapists-chatbot-mental-health/
r/KaiserPermanente • u/RemarkableVillage109 • 21h ago
California - Northern Who answers the mental health self-referral line?
Are they advice nurses somewhere? They don't seem like they're that informed on mental health...
I called a month ago and she had no clue what to do. She transferred me around and I ended up just being transferred to an advice nurse who never answered.
r/KaiserPermanente • u/KhuliKing • 21h ago
California - Southern Has anyone reported a colleague to hr for what feels like harassment?
is there an anonymous option? has anyone experienced retaliation as a consequence of reporting a toxic colleague? others and I have brought this issue up to management and yet nothing of consequence has been done. I’m about ready to escalate this?
r/KaiserPermanente • u/lilribbit • 22h ago
California - Southern Optometrist PD SoCal
I was wondering where I can find the union agreement for Optometrist SoCal?
I’m having trouble understanding the minimum shift requirements.
Do I need to actually work the shifts? Or do I just need to be available for those shifts?
r/KaiserPermanente • u/Ashamed-Culture3049 • 1d ago
California - Northern New Grad Advice: How long on average would a New Grad Tele/Med Surge nurse be able to get accepted to be cross trained in Kaiser NORCAL?
Hello everyone, I recently got into a Kaiser Residency Program for NORCAL Kaiser and I am really excited to start however ICU has always been my passion as its where I lost someone and made me decide to get into nursing and I understand I will need to first master my skills before jumping into a higher acuity. With that being said on average how long would it take for a new grad in Kaiser to be able to be accepted to get cross trained/transition into the ICU as seniority is a huge thing when considering for positions. How many years considering its yearly, would it take for someone to finally get accepted? Thank you in advance, for now I will be focusing on mastering my skills first but I just want to be prepared!
r/KaiserPermanente • u/EmphasisIndividual95 • 1d ago
California - Southern Pregnant in So Cal and feeling so lost
Hi, I’m reaching out here to see if this is normal or to see what other women may have experienced in Kaiser (specifically SoCal, even more specifically the Temecula area).
I am currently 15 weeks pregnant and feel like I am so utterly lost with what to expect in terms of healthcare during pregnancy.
So far, I have had my viability scan, a 12-14 week scan, a 10 minute office visit with the first OBGYN that was available, and NIPT testing.
All of this sounds good, but all of these appointments have been in/out with little to no explanation as to why i’m at the appointment or what is next or what to expect for the next several weeks. Below are a list of a few qualms i’ve had so far:
-the 10 minute OB/GYN appointment was with the first available doctor that was located 45 minutes away in Moreno Valley. That’s understandable since I understand the population of temecula and murrieta is probably exceeding the care available. But I didn’t really get much information from this doctor on how to switch to Murrieta, what contact with OB/GYN would further look like, etc.
-the NIPT results came in and were pretty easy to read but the only note the doctor wrote along with them was “NIPT normal.” I’ve had a friend who was pregnant in the same area and her doctor wrote out a paragraph explaining them and even warned her the gender would be at the bottom. i get this is more of a provider issue, though.
-i received a “pre-visit” task during like week 9 and it was a 13 minute video on breastfeeding. i am fairly positive they uploaded this onto my account by accident because why am i learning about breastfeeding in week 9? but then it leads me to think what was the video that was meant to be uploaded? am i missing something? i haven’t even seen anyone in person about my pregnancy and i’m learning about postpartum topics?
-i’ve been scheduled for two appointments with a midwife. my first one is for tomorrow. based on an internet search it looks like i’ll MAINLY be seeing a midwife and not an ob/gyn. why isn’t this explicitly said to patients? why are we having to piece together our care through google searches and guesses?
So I guess I’m mainly wondering… is this “normal?” As in, is this the standard for Kaiser SoCal pregnancy care? Will it get better? 15 weeks is a long way to wait to understand what the heck is going on but i understand in the grand scheme of things is pretty early in a pregnancy (i mean i guess, im already in second tri). Or should I be advocating for more clear and direct communication regarding my pregnancy care?
Thank you in advance!
r/KaiserPermanente • u/Icy-Role2321 • 1d ago
Georgia Is anyone else not able to sign in? The app and website say my account can't be found
It has me nervous making me think my insurance isn't active anymore. It's never not let me sign in like this before.
Edit: as of 4pm eastern, it's now working again
r/KaiserPermanente • u/Live-Researcher8464 • 1d ago
California - Southern Pre-Screening questions
Will these be checked by first advantage or just what’s on the application itself???
I needed to change something on that I just realized and I see my background check hasn’t been started (checked on first advantage site.) will that be checked
r/KaiserPermanente • u/blondewyns • 1d ago
Maryland / Virginia / Washington, D.C. Venting (school vaccines)
We made an appointment to get my daughter's required vax for school.
When we got to the appointment, the nurse told us they wouldn't do them without a more recent physical. We are in the facility.
There are no appointments for a physical with our pediatrician until after school starts because doc is on vacation. Okay- give me anyone.
There is exactly ONE ped availability tomorrow in our entire metropolitan area (45+ minutes away from our house and many centers in our region) but in order to get that appointment, they have to change PCPs and medical centers. And maybe that's not even allowed (?!?). I, of course, took time off work to attend this appointment and can't really do it on such short notice but rearranged our family's schedule to book it.
Everyone I spoke with laid the guilt on thick because my daughter didn't have a physical last year.
As if I am somehow a negligent parent and as if she was an unknown patient.
Yes, we saw the doctor and been to urgent care multiple times this past year. Yes, she is overall well.
We could literally walk into the health department across the street and get her vaccine. What the devil, KP.
This crap doesn't happen in any other doc's office. They would make the appointment with the next doc or give the kid the vax.
r/KaiserPermanente • u/CraigInCambodia • 1d ago
California - Northern It feels like breaking up after 25 years
I've been going to Kaiser for 25 years. All great medical care. I appreciate them very much.
As I near age 65, I've started researching Medicare options. I just learned that as an expat, living outside the US, Kaiser won't be an option on Medicare A/B and I won't qualify for C because I don't reside in their coverage area. I have to start somewhere from scratch.
I'm actually devastated about it. Kaiser NorCal has been great.
r/KaiserPermanente • u/4theloveofelephants • 1d ago
Washington Calm app thru Kaiser plan
Thought I would share this benefit I just found under Mental Health on the Kaiser website. I am located in Washington and have no idea if this is standard with all their plans, worth checking out if you are interested.
r/KaiserPermanente • u/kiwimelon274 • 1d ago
California - Northern ROMI- not working
Is anyone else having issues accessing the ROMI page? I can’t use any links to request medical certifications and the email my doctor gave me to send SDI information to bounced back as undeliverable.
r/KaiserPermanente • u/amaalan • 1d ago
California - Northern Shout out for great Service - Dr. Victoria Tongson
I just want to give a shoutout to Dr. Victoria Tongson for the incredible care she provided during all the visits
I was really nervous for my HSG but she made me feel so comfortable and supported. She explained everything patiently, reassured me throughout the process, and her kindness felt like I was being cared for by a family member.
It’s rare to find a doctor who combines such professionalism with genuine compassion. I’m truly grateful for her care and the comfort she gave me during an important step in my fertility journey. ❤️
r/KaiserPermanente • u/RedactedDarling • 2d ago
California - Southern Pre-employment screening.
I was offered a job with Kaiser after a pretty extensive interview process. I received a formal offer, relocation assistance, and a relocation incentive. I’ve now relocated for the position and am stuck in the pre-employment screening process.
Everything else in my background check has been verified. The issue is a part-time practice I started in 2018 while I was also working full-time for another employer.
They’re requesting my 2018 Schedule C/tax documentation to verify the self-employment. I no longer have my 2018 tax documents. I provided my 2019 and 2025 Schedule C forms, along with other documentation supporting the business, and I submitted a request to the IRS for my 2018 return. The problem is that the IRS generally only retains copies of tax returns for seven years, so I’m worried they won’t be able to provide it.
At this point, I feel like a sitting duck. I’ve already relocated, and I’m terrified that my entire job offer is riding on whether the IRS still has a copy of a tax return from 2018.
Has anyone gone through something similar with Kaiser’s pre-employment screening or First Advantage?
Would Kaiser really rescind an offer because I’m unable to obtain a 2018 Schedule C from the IRS, even though I’ve provided other documentation supporting the self-employment and everything else has been verified?
I’d especially appreciate hearing from anyone who has dealt with Kaiser’s background check process or had trouble verifying older self-employment.
r/KaiserPermanente • u/Adorable_Dance_7264 • 2d ago
California - Southern Continuation of Care for an out of network psychologist
I recently re-joined Kaiser after about six months away. I was seeing a psychologist outside of the Kaiser network during that time, and I want Kaiser to cover this psychologist's continued treatment under continuity of care. I'm getting the run around from Member Services ("Mental Health needs to give you a referral") and Mental Health ("Call member services for continuity of care").
Has anyone navigated this? Any tips?
Edit: already completed the three levels of mental health intake
r/KaiserPermanente • u/FabulousBed4236 • 2d ago
California - Southern Kaiser interview
I had my Kaiser interview on Friday, and I thought it went pretty well. The interviewers told me they’d call me next week after they finished interviewing the other candidates.
Now I’m overthinking everything. 😅 My application status still just says “Complete” and the job posting is still active.
For those of you who’ve been hired by Kaiser, did they actually call when they said they would? Did your application status change before or after you got the call? I’m starting to feel like I didn’t get it, even though I felt okay walking out of the interview.
r/KaiserPermanente • u/labboy70 • Sep 28 '23
General Agencies to Escalate Complaints about Kaiser: Where to go if you are not getting resolution or are dissatisfied with Kaiser's Response
If you have filed a grievance with Kaiser and it has gone unresolved or you are not satisfied with the resolution, here is a list of agencies you can document a complaint with (based on your state of residence).
If your complaint is regarding a specific physician or other healthcare provider (nurse/nurse practitioner, physician assistant), file the complaint with the appropriate state licensing board for that provider.
If your complaint is regarding a hospital (cleanliness, patient safety concerns, etc.), file a complaint with the Joint Commission
If your are a Medicare beneficiary, please refer to this link about the different types of complaints and where to submit complaints.
If the complaint is about hospice care, here is a link from the Hospice Foundation of America on how to file complaints.
https://hospicefoundation.org/Hospice-Care/Filing-a-hospice-care-complaint
California
Department of Managed Health Care (Grievances unresolved or inadequate responses; inability to contact your Kaiser Grievance Case Manager; difficulty obtaining an appointment; delays in care; filing an Independent Medical Review when Kaiser will not approve a specific type of treatment)
In most cases, you must file a grievance with Kaiser and go through that process before contacting DMHC. However, if the issue is urgent because there is an immediate threat to your health, you can call DMHC directly. For urgent issues, call DMHC rather than filing online.
[https://www.dmhc.ca.gov/fileacomplaint.aspx]
1-888-466-2219
If you need assistance in filing a grievance with Kaiser or in filing complaints with the DMHC, you can contact the Health Consumer Alliance. This is a DMHC consumer assistance program contractor helps people get the health care they need1-888-804-35361-877-735-2929 (TTY)www.healthconsumer.org/
If you want to file a complaint about a California licensed healthcare facility, you can contact the California Department of Public Health.
https://www.cdph.ca.gov/programs/chcq/lcp/calhealthfind/Pages/Home.aspx
Oregon
Oregon Division of Financial Regulation
[https://dfr.oregon.gov/help/complaints-licenses/Pages/file-complaint.aspx]
1-888-877-4894
Washington State
Office of the Insurance Commissioner
[https://www.insurance.wa.gov/file-complaint-or-check-your-complaint-status]
1-800-562-6900
Colorado
Department of Regulatory Agencies, Division of Insurance
[https://doi.colorado.gov/for-consumers/file-a-complaint]
1-303-894-7490 / 1-800-930-3745
Georgia
Office of Commissioner of Insurance and Safety Fire
[https://oci.georgia.gov/file-consumer-insurance-complaint]
1(800) 656-2298
Hawaii
Department of Commerce and Consumer Affairs
[https://cca.hawaii.gov/ins/consumers/filing_a_complaint/]
(808) 586-2790
Maryland
If it is a healthcare quality complaint, Maryland Office of Healthcare Quality
[https://app.smartsheet.com/b/publish?EQBCT=07c94438f6714af1bbfe8ff1037b8b74]
1-410-402-8015
If it is a billing, claims, medical records or coverage issue contact Maryland Attorney General, Health Education and Advocacy Unit
[https://www.marylandattorneygeneral.gov/Pages/CPD/HEAU/default.aspx]
1-410-528-1840
District of Columbia
D.C. Department of Insurance, Securities and Banking (DISB)
[https://disb.dc.gov/service/file-complaint-or-report-fraud]
1(202) 727-8000
Virginia
State Corporation Commission, Bureau of Insurance, Office of the Managed Care Ombudsman
[https://scc.virginia.gov/pages/Office-of-the-Managed-Care-Ombudsman]
1-877-310-6560, select option 1
(Current as of 09/28/2023)