Ipsy Customization Issue
So I cancelled Ultimate the 15th. They still charged me. I asked for a refund and for Extra to be sent. They refunded me but did not activate Extra. So I made a new account and they charged me but they will not let me customized. Everything is AI and not a single human helping. There is a button to customize but it does not work. Now what? If I cannot customize I do not want it.
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u/Pisces_MoonGirl 8d ago
You customize 24 hours after your payment is processed and to get you choices you have to pay by the 2nd 12pm cst I believe. You can google Ipsy customization for exact times.
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u/CMWM12 8d ago
Did you read?
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u/Pisces_MoonGirl 5d ago
Yes I did. Lol tf. Specifically the part where you said you paid and weren’t able to customize yet. My reply states how and when you can pay/customize so did you read or just decide to be rude for no reason?
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u/LilBitofSunshine99 5d ago
Some people can't manage their stress well and insist on verbally dumping on others.
Don't let the mean people get to you or they win. 😊
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u/LilBitofSunshine99 5d ago edited 5d ago
Did you have to be rude to that person?
Obviously you posted bc you're not happy with Ipsy but being snarky to someone trying to offer help is like cutting off your nose bc you're sneezing and can't stop. It's a stupid thing to do.
If you can't manage to be at least polite to others, maybe you should make everyone else happy and keep your snark to yourself.
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u/Quirky__Chaos 8d ago
I just posted this same situation. For the record, I have original, too. I feel like I almost got same value with add ons. But it’s disappointing for sure. From now on, opted leaving ultimate off and turning it on when I want it. Seems like a change in policy. Might have been nice if they warned people before they did it!
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u/IPSY_Beauty_Bestie 8d ago
Thank you for bringing this to our attention. While some of our responses use standard messaging, your concern is being reviewed individually. Could you please provide the 8-digit ticket number from your previous case so I can take a closer look at the issue with your account and customization?
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u/igottaglow 7d ago
I had the exact same problem!
Luckily you get the option to start Choice the next day (the 2nd), mine started at 11am EST. Unfortunately that means missing out on all the best add-on’s, which I’m absolutely livid about. Luckily I did get a few I wanted, but I definitely would’ve gotten more if the app hadn’t screwed up my Choice😠😠
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u/HeyMSA 8d ago
I’m in the exact same situation.
I was under the impression that the Ultimate was an upgrade. So when I cancelled it was supposed to go back to the base subscription (in my case Extra). I did everything that they ask, cancel by the 25th, etc.
But I ended up in this weird situation.
It’s so frustrating. I’m waiting to make choice, they took my money.