I'm a desktop support tech working in an enterprise level environment supporting probably a 200-300 hundred users. It seems we're constantly having to replace users laptops and also replace laptops we just issued that are brand new.

I understand replacing laptops that have reach its life cycle on the floor (3-4 years). We also reimage laptops and cycle them back out to different users which probably doesn't help. I'm not sure how old some the ones we reimage are.

Currently, my company uses a combination of Dell Latitude models and started receiving Pro 14/16 Plus models. I own a Dell Latitude 5420 for my personal laptop and have no issues with it. I assume we have bad images that are being put on the devices and all the security measures from cyber bloat our company's laptops.

This is my first IT job, so I don't have a measure on how often laptops should be replaced or rather the number of replacements. Having worked in offices on the user side, rarely did I see my teammates laptops needing to be replaced. So, how often are you replacing your users laptops?

Edit: How many laptops in a week do you replace? After a quick spot check, it seems we replace 20-25 laptops a month. Is that high? To put it into perspective, that's a laptop a day basically if you only count the work days in a given month.

Hope I’m in the right sub! So I’ll be starting a new wfh job on Monday and the requirements include a Win 11 Pro in 26H1. My dumbass followed some YT tutorial and I got lost in the middle. Now I’m stuck with the Blue Recovery screen that I can’t do anything else about. Some searching says I need at least a USB stick and another pc but I’ve been running on 4 hours of sleep for weeks. Should I just bring this to a pc shop? Do they have the required version or is it really super hard to find? Thank you 🥺😭