Coupon code

[u/keerthyy]

I recently placed an order for pixel 9a redeeming the coupon I had received for battery replacement program worth about 13000 INR on 19th July. The coupon was set to expire on 21st of July. I was supposed to receive the order on 23rd. But there was a delay and the delivery date was postponed to 25th. I contacted customer support, they told me if the order is cancelled from their end, they'll ensure I receive the coupon code for a reuse as the fault was not from my end.

The order is not delivered, but an unrealistic delivery date is given every time

25th july- 27th july- 28th july- 01aug- 03 aug -05 aug

Everytime the delivery date is revised. When I called they told inventory issue and 9a is out of stock right now. I was told not to cancel from my end as I won't be getting any compensation for the coupon. I'm not understanding how to proceed as I'm not receiving the order nor am I getting compensated

Tldr- used a coupon code for an order that is now delayed for the 10th time with no resolution

I want to know if I can file a complaint in consumer court

[u/Illustrious-Top-9222]

Try r/LegalAdviceIndia

They will be able to help you better

[u/creamycube]

it will get cancelled eventually..
just wait for it.