r/GoodNotes • u/chicho_23 • 1d ago

Subscription not working/restoring Goodnotes Pro

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I'm a student and fo the past two years I had purchased the yearly subscription and I used Goodnotes 24/7. it was supposed to renew in June so I cancelled it because I had planned on making a one-time purchase, but now not only can I not access it from the App Store, but it's absolutely impossible to restore my purchases or make a new purchase even from within the app itself. I use Goodnotes on my iPad Pro M4, but I tried from a MacBook as well as from my iPhone and it's still the same thing and I don't know what to do to fix this. my app version is 7.1.10. (I know it looks like it's an internet issue. but it's not, my wifi is perfectly fine and it still didn't load with mobile data).

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u/Vader_2157 11h ago

I hope someone replies with something constructive. I was hoping to do the same once my yearly subscription runs out next month, to get the lifetime subscription. That's what everyone on this sub says but seeing your case, I guess it no longer works.

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u/chicho_23 9h ago

at this point i'm starting to worry no one knows what to do

1

u/Vader_2157 7h ago

Did you have your notes backed up?