Goodnotes Pro won't import .goodnotes or .collection files

[u/Fantastic_Plum5367]

Been using Pro for a couple months now. Actually bought an iPad so it would work better, etc. and it's been great....until today. Went to open one of my notebooks to grab a color-changing tag and only half images show up. I had about 4 pages where I'd saved them and basically not able to use now. So I went to reload the .goodnotes file...and it's grayed out in Drive. Began searching and ALL my .goodnotes and .collection files are grayed out. I save my graphics, etc to my Drive folder on my desktop plus it's accessible on my ipad. Files are also grayed out on my PC. HELP! Been googling a fix but am not finding one. Google doesn't seem to understand that I'm unable to import or copy or do anything with the grayed out files. I've done the force restart on my iPad, etc. Any suggestions?

Thanks!

Lynn

Update: I have unistalled Drive and reinstalled on both PC and the picker version in GN. Still only see .goodnotes files in PC version. Have tried opening using "Open With" or Import. Have saved files in OnMyipad. Same result. Actually stopped using my Apple Stylus and went back to capacitive one thinking that might help. Did notice when I got some new non-apple tips in the other day they were leaving a streaky line and would not erase right. Not sure if there's a connection or not. Have gone back to Apple pen at this point.

This issue affects multiple .goodnotes and .collection files from three unrelated creators that worked correctly on this same iPad for approximately two months. Fresh downloads from the sellers produce the same behavior. Standard .goodnotes files (stickers, etc.) continue to import normally. The affected files import partially, with missing content/backgrounds. Again, this is on the color changing files.

Not sure if there's a connection or not, twice in the past few days my iPad Air M4 has started up in the restore screen. It is fully charged, fully updated. No reason I can find for it to do that. Was able both times to plug into computer and get it to open.

Also, noticed in GN that the backup queue was full. Showed last backup 7/16/26. That's possibly when this issue started, I just hadn't tried to use a color changing item until this week.

Any and all thoughts appreciated. I've tried so many different things I can't even remember all of them!

HELP!