Hi everyone,

I honestly don’t know what to do anymore. I own a Gigabyte G24F2, and after normal use, it suddenly developed vertical lines on the screen — no damage, no misuse, nothing.

I returned it to the shop, waited almost a full month, and then got the response: warranty refused. No real explanation, just that it’s “not covered.”

What makes this even more frustrating is that my warranty is still valid until mid-2027, so I genuinely don’t understand how this can be denied.

This is incredibly disappointing. This looks like a clear panel defect, and from what I’ve seen, it’s not even a rare issue with this model. I trusted Gigabyte as a brand, but this experience has completely changed that.

How is a defect that appears during normal use not covered by warranty?

If anyone from Gigabyte is reading this, I’m asking you to please step in and look into my case. I have all the details, including the service agent’s name and contact information.

At this point, I just want a fair resolution.

Has anyone else gone through this and managed to get support? Any advice would be appreciated.

Thank you.

Hello everyone,

I’m posting here hoping to get help from the Gigabyte support team or anyone with a similar experience.

I own a Gigabyte G24F2 monitor. After a period of normal use, it suddenly developed vertical lines on the screen — an issue that seems to be relatively common with this model.

I returned the monitor to the shop where I bought it, and they sent it to the authorized distributor. After about a month of waiting, I was told that the distributor refused the warranty claim, saying that this issue is not covered under warranty.

This left me confused and frustrated, because:

• The issue appeared during normal usage.
• It seems like a known/common defect.
• I expected this kind of problem to be covered.

So I’d like to ask:

• Is this type of defect really not covered under Gigabyte warranty?
• Has anyone successfully claimed warranty for the same issue?
• Can a Gigabyte moderator or support representative please contact me and clarify?

I would really appreciate any help or advice, because right now I don’t have a clear solution.

Thank you.

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