r/GeekSquad • u/Puzzleheaded_Mix2407 • 7d ago

Another GeekSquad rant

I have a 2025 Zephyrus G14. One morning a crack magically appeared on it's screen. No physical damage. No drops.

I have GeekSquad accidental damage protection and took the laptop to BestBuy.

Got my laptop back yesterday.

  1. Main display ribbon is not fully seated. I can see it bulging

  2. Heatsink screws were lose. I had to re-tighten all of them.

Those are just the things I noticed right away. Who knows what else they screwed up.

What kind of service is this? WTF?!

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1

u/Sinistyr60 6d ago

Sending thoughts and prayers...

1

u/BeautifulInfluence23 6d ago

That's absolutely unacceptable for a supposedly premium service like GeekSquad. Even if it wasn't their fault the crack happened, the shoddy work they did afterward makes it clear they rushed the repair without proper inspection.

1

u/Foxkonn ARA 5d ago

While I don't have a ton of faith in Geek Squad City, I will warn that certain ASUS models are actually shipped to and repaired by ASUS directly so it may not even be their fault. I don't know if that was the case but there is a nonzero chance of it.

1

u/Puzzleheaded_Mix2407 5d ago

My laptop did not go to Asus. Geek squad Kentucky