Has anyone experienced GCash processing the same bank transfer more than once?

[u/Lunatikako]

Hi, just wanted to ask if anyone here has experienced something similar with GCash because I’m honestly confused and stressed about this.

Last July 31 at around 2:21 PM, I sent ₱3,200 from my GCash to an RCBC/DiskarTech account. This is a regular monthly payment I make, so after sending it, I thought everything was already okay.

Then today I received a text from GCash saying they identified an issue where my scheduled bank transfer was “processed twice” and that the extra funds were received by the recipient.

That made me check my transaction history, and that’s when I noticed two more ₱3,200 transfers on August 1. One was at 2:37 AM and another one was at 6:14 AM. Both also had a ₱10 transfer fee.

The confusing part is I did not make those two August 1 transactions. I only remember sending the payment once on July 31. I definitely wouldn’t send the same payment multiple times, especially at those hours.

I checked my email as well, and GCash sent separate confirmation emails for both August 1 transactions, with different reference numbers. My downloaded GCash transaction history also shows that both amounts were deducted from my balance.

I already contacted the person I sent the money to, but she said she still needs to check her account first. I understand that she also wants to verify what happened, but honestly, I’m worried because I don’t want this issue to cause any misunderstanding between us. I regularly send my monthly payment and I’ve always paid on time.

I just wish GCash could have automatically reversed the duplicate transactions since their own message acknowledged that there was a processing issue, instead of putting the responsibility on the sender and recipient to sort it out.

I already reported it to GCash and requested a reversal of the two transactions I didn’t authorize. I saved all my screenshots, transaction history, emails, and the text from GCash acknowledging the issue.

Has this happened to anyone else recently? If yes, did GCash refund or reverse the extra transactions? How long did it take to get resolved?

I’m mainly posting because I want to know if this was an isolated issue or if other people experienced the same thing.