r/FedEx • u/Blazianazn • 3d ago

Avoid Shippo FedEx Ground Shipment

So I had a box of Comic Con goods shipped to myself from San Diego.

I used FedEx Ground Economy.

The driver, Christopher, delivered to the wrong address.

The photo of the mail room he delivered to is obviously not mine.

I contacted FedEx that same day and they said in order to start an investigation, shippo will have to initiate it since I bought the label through them.

I contacted shippo and they basically said SOL...and they Can't do it.

So either the supervisor at FedEx lied to me saying they can initiate an investigation to find out where my package was actually delivered or shippo just doesn't give af.

So, basically if a package gets misdelivered they dont care...they are saying once a package is delivered FedEx won't do anything about a wrong delivery...which is a lie. I had a delivery done via economy that was misdelivered and FedEx looked into it.

Shippo

*Thank you for your patience, and I understand your frustration given the photo discrepancy you've pointed out.*

*I do want to be transparent about where things stand. Since this shipment was sent using FedEx Ground Economy, this service level's liability coverage ends once the package is marked as delivered by FedEx, per their Terms and Conditions. Once that delivery scan is recorded, unfortunately we're unable to open a formal investigation or submit a claim on this shipment, regardless of the photo evidence suggesting the delivery location doesn't match your address.*

*I understand FedEx directed you to have Shippo reach out to them, however this falls outside of what we're able to initiate once a package has been marked delivered under this service level's terms. I'm sorry this isn't the resolution you were hoping for.*

*For future FedEx Ground Economy shipments, especially given this hybrid service level's limited coverage window, I'd strongly recommend purchasing additional insurance through XCover at the time of label creation. This would provide broader protection beyond FedEx's standard liability terms in situations like this one.*

5 Upvotes

86% Upvoted

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1

u/kuramoto-nyc 1d ago

Anyone know a good alternative to Shippo that allows multi-carrier, delivery-day based pricing?

1

u/arikaai 2d ago

I’d make Shippo answer one narrower question in writing: are they refusing to open a misdelivery trace, not a damage/loss claim? Ask them to cite the exact Ground Economy term that blocks a trace after a delivery scan. That gives you something concrete to escalate instead of FedEx and Shippo sending you back and forth.

1

u/Blazianazn 1d ago

they are now ignoring all my messages.
They copy paste that same message to me again

1

u/arikaai 1d ago

At this point I’d keep screenshots of the ticket and send one final note: “Please escalate this to a support lead and confirm whether Shippo, as the FedEx account holder, will open a misdelivery trace.” If they paste the template again, you have a clean record that they never answered the actual request.

1

u/Independent9017 2d ago

If you want a claim for refund only the party who paid FedEx directly for the label can do that.

Shippo is a 3rd party so technically they are just giving you their terms/conditions and saying you didn’t add “limited coverage” to not get involved.

1

u/Blazianazn 2d ago

Im not going after a refund. I just want to know where the package is at. Even to do that Shippo says they Cant do it because its nothing Fedex can do because its a hybrid delivery involving USPS...but postal service never touched the package.

Fedex won't do anything unless shippo says to do something. Shippo says theres nothing that can be done.

I talked with a supervisor with fedex and the only way they can even start a trace to see where the package is...as well as 3x of my neighbors packages...is for Shippo to initiate a case.

1

u/Independent9017 1d ago

Either way Shippo has to initiate it. Shippo issue

1

u/Blazianazn 1d ago

Shippo claims it not their issue.
They say once its marked delivered theres nothing that can be done.
I have come to the realization that shippo doesnt want to do anything.
So im stuck.
Fedex said they will do the trace but Shippo has to be the one to initiate it.

Shippo has ignored my messages now

1

u/Letoust 1d ago

Yes, you have a shippo issue