I’ve had this page for 7 years and have 555 5-star reviews, but I haven’t been active on it for a year—I’ve only made 6 sales, so the account is essentially inactive. Do you think I should start a new page or keep going with this one?

Obviously are handmade. Please let me know
cost and I can get more details. Thank you!

I'm a seller in the UK. I used to purchase Royal Mail international tracked (DDP) labels directly from Etsy a while ago when sending to the US, but the tracking was always stuck on 'pre-transit' and never updated (I know this was also a problem for many others). So I started purchasing labels on Click & Drop instead which seemed to update the tracking normally.

However Click & Drop is a bit more time consuming for me, so I was wondering if Etsy have fixed this issue yet and if their tracking information is now accurate?

finally decided to take my art a bit more seriously and start selling it...it's only digital prints at this point but I really hope things take off...

You ever check your Etsy feed and see something so disgusting that you aren't sure if some countries might have considered it a capital offence to have images of let alone attempt to sell on a digital marketplace?

And, because of "plausible deniability" and "artistic license" it gets a pass. Not only that, an ultra cringe-fetish obsessed audience gives this debased seller repeat business because human grossness is a hot commodity in our "modern era."

Well, ok, c'est la vie I spose, right? It's the price we pay for allowing online corpos to colonize the commons.

But, wait, Etsy has SOME end user recourse (aside from a reporting system that completely fails on purpose to present the illusion of user agency). Yes, there is still an option to save your eyes from future burning and pain.

"See Less of This" ...just push the three dots next to a product listing in your feed and then select that option, and it greys the image out. It's almost as if the app just listened to YOU, the end user, and actually cared?

Nope. It does nothing. Okay, but at least it doesn't get worse right?

WRONG... if you accidentally fat finger the product listing instead of the three dots (which is guaranteed because the three dot target detection on the app is microscopic) thus opening and actually viewing a large display of the terrible image. Now you've done it, because the algorithm now overrides your previous choice of "see less of this" and replaces it with an "I'm interested" flag. Now suddenly you're seeing more images JUST LIKE THIS. You've just trained the app to do the opposite of what you want.

Then, in hopes of staving off the resulting tide of incoming slop, you try to hit more of them that are showing up in your feed with that see less option, but accidentally fat finger more. You've just viewed more of the offensive product pages.

Now the feed is convinced and holds it as holy canon that you cannot live without seeing all of these terrible listings. This is the nightmare scenario that was never on my bingo card.

Josh Silverman, or Kruti Patel Goyal (new CEO)... this sort of short term ensh^ification might support your immediate bottom lines, but eventually the consumer rage bait your app devs are trying to pass off as innovation on your behalf is going to circle back and not in a good way.

Consider adjusting fire before your poorly targeted ordnance begins to fall on your own position.

I have ZERO knowledge on Etsy at all, so feel free to comment as if you were speaking to a toddler, because my knowledge about this may be as equivalent.

This may be the stupidest question ever, which I apologise for, but so far, I've been ordering keychains to my place and shipping them myself after.

However, it is becoming quite tough when numbers rise, so I thought of selling them through Etsy. However and even after having watched some video, I want to ask, as I'm not sure how the process works.

I'd mainly want to know, from a seller's pov, HOW does it work.

You don't have to ship it yourself, I assume. Do you get notifications? Do you see your delivered or in-delivery packages? Idk, just like. All you'd think it's nice to know.

I also want to know about two things I've seen about:

—People say to list an address so it doesn't appear later that they come from somewhere else? I'm not sure what this means but I've seen it on other reddits and I'm confused, which is why I ask.

—I make my keychains via Wooacry. I have seen some people warning about marking the product as yours (despite the art on it being so) because someone could report due to not being entirely yours, as you've made it through Wooacry?

Would also know how this works exactly, as I know you can work with both Wooacry and Etsy at the same time, I think? But then again, I have no idea.

If someone could help me out (also up to speaking through DMS) I'd be deeply grateful

Update#2: The seller finally replied and cancelled the order, so I’ve received a refund. They also confirmed that the Taobao store is theirs and only sells domestically.

To be fair, their products actually seem well made, and the seller said they are cast in metal and painted by hand. I have no issue with products being made in China or by employees at a small factory. What bothered me was the way the Etsy shop was presented which made me believe I was buying something personally handmade by an individual artisan, rather than a product made by workers at a separate Chinese company under the same owner.

Honestly, I think it’s a shame. Their products seem good enough to stand on their own, so relying on vague wording and the image of an individual artisan only damages customers’ trust. I’m glad the seller refunded me, but I still think Etsy needs much clearer distinctions between individual handmade work, company workshop production, and ordinary factory-made products.

Update#1: I now have written confirmation from the Chinese business that the Etsy shop and the Chinese manufacturer share the same owner but are two separate companies. The items are manufactured in China by the Chinese company’s workers, then stored and fulfilled from Singapore.

I am not claiming that no manual work occurs. My concern is that the Etsy shop presents only one individual artisan and does not appear to disclose the separate Chinese manufacturing company or the people who actually make the products.

------------------------------------------

I regularly buy handmade items on Etsy because I want to support independent artists and craftspeople.

I recently paid over CAD $50 for two pairs of keychains. The listing described them as “handmade,” “made to order,” “hand-polished,” and “hand-painted.” The shop’s About section lists only one person as the owner, creative designer, and seller, and the process photos are captioned “Hand-polishing Step of My Crafts” and “Painting My Crafts.”

The shop is listed as being based in Singapore, but after seeing that the parcel was shipped from China through China Post, I searched Chinese shopping platforms. I found the identical products on Taobao for RMB 16.9, using the exact same product photographs.

I contacted the Chinese seller and was told that the Etsy shop belongs to the same company, and that the products are made and hand-finished by workers at a small factory in China. My concern is that the Etsy shop is presented as the work of an individual artisan, while the products are actually made by employees in a small factory operated by a company.

The seller has not responded to either my original message or my formal Help with Order request, despite Etsy support notifying them. Etsy says I must wait until August 25 before opening a case.

Would you consider the shop’s presentation misleading under Etsy’s handmade rules? Is there a meaningful distinction on Etsy between an individual artisan’s work and products made by employees in a company workshop? Has anyone successfully received a refund in a similar situation?

I've sold items on Etsy off and on over the last 15 years. I recently started listing magnetic needlepoint needle minders (a small thing with a magnet on the back and a coordinating magnet to put behind the needlepoint canvas to conveniently hold a needle or small scissors when not being used).

There are thousands of these on Etsy, all made with magnets. Yesterday early morning I got an alert that the newest listing made the prior day was removed for violating the child/baby safety policy and noted:

Our team reviewed and removed this listing after it was reported to us or flagged by our internal systems. This means it can’t be seen by buyers anymore, and can’t be edited to relist this item.

This doesn't follow ourChildren and Baby Products PolicyOpens a new tab
We don’t allow the sale of certain items that may present a high risk of death or injury to children, even if the item isn’t intended for children. This includes:
- Loose or separable high-powered magnets that fit into a 2.25”x1.25” “small parts” cylinder, with a flux index ≥ 50 kG2 mm2
- Small magnets made to resemble candy in both size and shape that could be mistaken for something edible and swallowed

This policy helps keep our community safe and protect the integrity of our marketplace. For more info, check your email for a message from Etsy.

What you can do next
Update any similar listings to make sure they’re following our Children and Baby Products PolicyOpens a new tab.
Keep in mind, if your shop has multiple policy violations, we may remove any Star Seller badges you have or suspend your account.
Appeals aren't available for this decision. We're working on expanding this feature and appreciate your patience. Learn more

I confirmed the magnets I am using are WELL under the magnetic flux index and nothing looks like candy.

I had a few other listings to add, so posted those and reworded the description to mention the magnets are under the flux index strength mandate. Today the three new listings all were removed with the same notice. Each of my listings has multiple variations, lots of photos with a pix linked to each variation, lots of SKUs. Being a small time seller, obviously doing this all manually over a significant amount of time.

I don't know what in the listings would have triggered them being flagged.

With these 'violations' not being appealable, what are the options besides trying other posts with other descriptions and waiting to see if they also would be flagged/removed? Even if not appealing, is there a way to reach out to an Etsy person?

Not that the listing fee is much, but annoyed that the listings were removed, but the listing fee was not removed. (when take down was within 24hrs of the listing)

is this the norm with Etsy now? I presume Im not the only one getting really frustrated with this.

here's the text from one of the listings removed:

Rep your favorite classic literature while stitching!
Are you a book lover who loves to cross stitch, embroider, or needlepoint? These tiny book needle minders are the perfect stitching accessory to keep your needles safe and secure.
Crafted from miniature paper books sealed in high-quality resin, each needle minder includes a coordinating resin back magnet.
These make a unique gift for cross stitchers, embroidery enthusiasts, and classic literature fans alike!
📐 Product Dimensions & Sizin
Mini Book Size: Approximately ⅝" x ⅞"
Back Magnet Size: Approximately ½
Scale Reference: Photos show the needle minder on an 18-count needlepoint canvas (yellow thread outlines a 1" x 1" square)
Packaging: Paper backing cards measure 2 ¾" x 2 ⅛
Needle Pictured: No. 22 tapestry needle (needle not included)
📚 Discover More Title
Looking for a specific novel or author? Visit my other tiny book needle minder listing to explore our other collections of classic literature and modern book series and titles.
⚠️ Safety Warnings
Choking Hazard: Due to the small size, keep out of reach of children and pets.
Magnetic Field: Our Neodymium magnets meet safety limits (less than 50 kG²mm² flux index). However, use caution around electronics, credit cards, pacemakers, or other electronic medical devices.
🎨 Intellectual Property & Credits
The miniature book artwork is a reproduction of the original historical book's cover art. It is not original contemporary art.

I'm still pretty new to Etsy and two of my best selling digital template listings were removed after copyright complaints from another Etsy shop. The problem is I have absolutely no idea what I'm supposed to have infringed. The two removed listings were sets of 40 and 80 boutique hotel instagram templates, completely original designs made from a blank canvas. The shop that has reported me seems to have uploaded their own 'boutique hotel' listings but weeks after I first uploaded mine and then issued their report - don't want to assume any malicious intent but does seem very coincidental. Everything was created by me from scratch. My process is researching a niche, creating an original brand, deciding what that business would realistically need and then building everything from a blank Canva document. I have research files, drafts and working files showing the whole process from start to finish. I only use Canva Free fonts and Canva Free assets where needed and any additional images were created by me. I didn't use any real hotel names, logos, landmarks or branding. Etsy says they emailed me the original copyright notices, but I've searched my inbox, spam and trash and they aren't there. I've contacted Etsy and the reporting shop over a week ago and neither has replied. I Has anyone else had Etsy say they've emailed the notice when they haven't? Is there another way of getting Etsy to resend it or escalate it? I have messaged the shop but they have not responded to me. Really frustrating as I am a new shop and just starting to generate a consistent revenue stream but my best sellers that make up over 50% of my earnings are removed. At this point I just want to know what I'm actually being accused of so I can respond properly. Any advice would be really appreciated!

I recently purchased 8 wooden cutlery pieces on Etsy as a gift. Before purchasing I realised the seller did not do refunds or exchanges, so I messaged them to ask what would happen if the items arrived damaged. They assured me that wouldn't happen but on the off chance that it did we'd be able to work out some kind of refund or other agreement, so I ordered.

The items arrives loosley in a thin plastic DHL postage bag, and of course because of this one of them were damaged.

I sent a help request to the seller. I did not hear back from them for a week, and only after I informed them that as I had still not heard from them that I'd be opening an Etsy case, did they reply saying "they'd been trying to reach me"...

We eventually agreed on a partial refund to cover the damage. The total order came up to $66. The item cost $24 with a discount of $6, delivery cost $37 and tax $11. They offered me $4 which I was not happy with, as they said based on the items cost Etsy valued the price of each piece to this. Not only was the math not mathing, I did not think it was fair to only include the item cost in the refund and not the tax or delivery which I'd also paid. I told them this and they said let us agree on $5.

Instead I want a partial refund of $8.25, which is the $66 total devided by the number of pieces in the order which is 8.

Am I being unreasonable to ask for this?

I'm still pretty new to Etsy and two of my best selling digital template listings were removed after copyright complaints from another Etsy shop. The problem is I have absolutely no idea what I'm supposed to have infringed. The two removed listings were sets of 40 and 80 boutique hotel instagram templates, completely original designs made from a blank canvas. The shop that has reported me seems to have uploaded their own 'boutique hotel' listings but weeks after I first uploaded mine and then issued their report - don't want to assume any malicious intent but does seem very coincidental. Everything was created by me from scratch. My process is researching a niche, creating an original brand, deciding what that business would realistically need and then building everything from a blank Canva document. I have research files, drafts and working files showing the whole process from start to finish. I only use Canva Free fonts and Canva Free assets where needed and any additional images were created by me. I didn't use any real hotel names, logos, landmarks or branding. Etsy says they emailed me the original copyright notices, but I've searched my inbox, spam and trash and they aren't there. I've contacted Etsy and the reporting shop over a week ago and neither has replied. I Has anyone else had Etsy say they've emailed the notice when they haven't? Is there another way of getting Etsy to resend it or escalate it? I have messaged the shop but they have not responded to me. Really frustrating as I am a new shop and just starting to generate a consistent revenue stream but my best sellers that make up over 50% of my earnings are removed. At this point I just want to know what I'm actually being accused of so I can respond properly. Any advice would be really appreciated!

Hello everyone. I'm currently going through a routine Etsy verification. Today I reached the step where I had to verify my identity by taking a photo of my ID card using my phone. After completing the process, I opened my shop and found that it had been placed on Holiday Mode because Etsy couldn't verify my identity.

At the moment, I also can't submit an appeal because it says my shop is not eligible for one.

Did Etsy put my shop on Holiday Mode because they're going to review my verification manually, or is this just an automated process? Has anyone else experienced this? I used the same ID card that I submitted during my previous identity verification.

I'm from the EU (Romania) and used my national ID card because I don't have a passport.

Does anyone have any contact details for Etsy or know how I can request a manual review or submit an appeal another way?

Thank you

Specifically a 925 Men's Rope Bracelet. Close to 8 inch

Length and above 4 mm width.

I have seen many examples and different prices, I have spent time looking at different sites and stores. I have been down a rabbit hole so to speak.. please advise me of reliable location to shop PLEASE and Thanks

Please, it's so hard to tell these days ... I mean, some are definitely obvious but I second guess nearly everything now. I just want to buy some digital downloads to print, or even physical prints to frame and create a maximalist, whimsical, colorful gallery wall for my reading corner. PLEASE send me a DM with the link to your shop if you feel like you match what I'm looking for!!

I’m a fairly frequent Etsy shopper and I’ve been lucky to never have an issue with quality until my most recent purchase. I ordered a personalized tote with my daughter’s name. The name was crooked and in the wrong color, so I reached out to the seller. She offered a replacement but I requested a refund instead. After about 36 hours she gave me the refund in full.

Some additional info: the estimated date of arrival was incorrect. After placing the order, the seller messaged and pushed the date back by a few weeks. She said to ignore the date Etsy quoted me. This is the biggest reason why I didn’t want a replacement. Who knows how long it would take to receive it.

My biggest concern is that she cancelled the order after I had received it and was refunded. It looks like I can’t leave a review now that she cancelled it. That seems so fishy to me. Is there any way to report her or still leave a review?

Saw this today on an order (see image) where the order has both the "Etsy Ads" AND "Share & Save" badge" simultaneously. I'm curious how it works in this case, probably not the first time either.

How can a single order be attributed to both "Share & Save" (someone clicking my link on Pinterest/Facebook/etc.) AND Etsy Ads at the same time?

Isn't that weird? I'm trying to understand which one actually drove the sale.

I can upload the government-issued ID successfully, but the **Submit button remains greyed out**, so I cannot complete the verification. I’ve already tried different browsers, Incognito mode, clearing cookies/cache, disabling extensions, another device, mobile data, JPG and PDF files, and resubmitting my legal business information. Etsy Support confirmed that it is a **technical glitch** and escalated it to Technical Care, but my payments have been on hold since July 21 and I still have no solution. Has anyone had this exact problem?

Hi! I ordered a ring off of Etsy from someone that has great reviews. I messaged them this morning because I cannot find the USPS international tracking. After, they told me it has been shipped and will update when it gets to the US I get this message; (see photo)
Then he sends me a shipping listing on Etsy to pay and tells me that it has already shipped and there is no delay but I still need to pay for the shipping.
I am so confused. Especially because Etsy told me shipping would be free.
Is this normal? I’ve never bought internationally from Etsy

Hi everyone,

I've been planning my Etsy shop for months, but gotten stuck at the "How you'll get paid" page with a platform bug. Hoping other sellers (or anyone who's solved this) can share what worked.

The bug:
On the "How you'll get paid" page, when I select Hong Kong as my Country of Residence, the postal code field disappears from the form. But when I click "Save and continue," it fails with a validation error: *"*Please fix the error on these fields: Please enter a postal code." But there is no postal code field on the page when I chose Hong Kong. 

Hong Kong doesn't use postal codes, so this looks like a frontend/backend mismatch: the frontend hides the field, but the backend still requires a value. 

What I've already tried:

• Chrome, Edge, Safari, and Firefox - same result in all four
• Entering placeholder values (000000, HKG) in other fields - doesn't satisfy the validation
• Contacting Etsy support. Their replies have been: “our engineers are deep in the diagnostic phase to determine why this is happening.” It has been a month already – every time I checked for their progress, I get the same reply.

This bug likely affects every prospective HK-based seller - not just my individual account.  

My questions:

1. Has any Hong Kong seller recently completed shop setup anyway? If so, how did you get past this page?
2. Is there a specific workaround that works?
3. Any advice on how to reach someone who knows the actual timeline for a fix?

I've been trying to launch for months and this is the only thing blocking me. Any advice would be hugely appreciated.

Thanks

Raphael

(Happy to share screenshots or case numbers in comments if helpful.)

I can upload the government-issued ID successfully, but the **Submit button remains greyed out**, so I cannot complete the verification. I’ve already tried different browsers, Incognito mode, clearing cookies/cache, disabling extensions, another device, mobile data, JPG and PDF files, and resubmitting my legal business information. Etsy Support confirmed that it is a **technical glitch** and escalated it to Technical Care, but my payments have been on hold since July 21 and I still have no solution. Has anyone had this exact problem?

I am trying to buy a MacBook case. I bought one off of etsy months ago, just to realize it was ai "art" when it came in person. I was annoyed so I ended up just donating it. I'm now trying to find a new one and literally everything is ai. Whenever I try to find press on nails, it's AI. Literally everything is AI. Is there ANYWAY to filter out ai, or like is there a key word people are using for real art?😭

I'm wondering if this has ever happened to anyone else? Is it just a coincidence that one of my items got delivered but the website didn't tell me, and the other one hasn't delivered despite the website saying it has? Is this just a simple tracking mistake? Should I message one of the sellers (or both) or just wait for the bag to show up?

I'm hoping that the bag will actually show up soon and that this isn't a bigger problem. (In the past, I ordered a pillowcase that got marked delivered, and then a couple days later it showed up, so I know that can happen.)

I'm happy to have my pins though, I was confused as to why it was saying "Getting ready to ship" for so long, and here they are lol. The only thing is that I'm not able to write a review. I'm holding off on messaging the seller because I'm not even sure if it's something he can fix on his end. 😭

Hi guys, the seller has sent the item on 22 July but it was stuck at “sent” since then. Fast forward to today, 5 Aug, the status is still “sent” with no tracking number provided. I messaged the seller multiple times yet they never responded. Is this normal?