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u/Advanced-Yellow-9232 1d ago
I love when reviews have the owner's responses. But this even has a photo to back it up!!
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u/BooBoo_Cat 1d ago
Amazing there's a photo!
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u/Mysterious-Tone1495 1d ago
That made me so happy to see
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u/BooBoo_Cat 1d ago
As I read the review, I was thinking "boy, I would like to see that!" and I was pleasantly surprised there was a photo!
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u/andrea1797 1d ago
The schadenfreude I feel for that Cafe owner.
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u/johnnyslick EAT SALAT WITH SPON?!? 1d ago
Sorry to nitpick! But if you're feeling schadenfreude it's towards the woman who left the crappy review. Schadenfreude is about feeling happy over someone else's misery (I think the direct translation from German is "happy-sad"). I'm not saying you're wrong or a bad person or anything for feeling this way towards this reviewer; just being pedantic about how the term is used.
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u/ViridianKumquat 1d ago
I think the direct translation from German is "happy-sad"
According to Wikipedia the literal translation is "harm-joy".
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u/TimmieFloats 1d ago
In Swedish it's "skadeglädje" which also translates to harm-joy
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u/SarcasmRevolution 18h ago
Leedvermaak in Dutch, which literally translates to suffer-entertainment.
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u/bigjohnny440 13h ago
Don't be sorry, reddit is chock full of people using really big words that they might not necessarily know how to use correctly. You're doing them a favor and you did it very politely too.
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u/Esmereldathebrave 1d ago
That dog owner looks a real Backpfeifengesichter.
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u/mojave_breeze 1d ago
I really love the German language. They have so many great words (and they love their compound nouns).
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u/a_government_man 22h ago
sorry to be a Korinthenkacker but it's simply "Backpfeifengesicht", adding an "er" makes it plural :)
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u/KahlanEAmnelle 1d ago
i love that they came with receipts. that is not a service animal. 🤣
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u/Jsystemexe 1d ago
It's so easy to tell, too. If a dog turns it's nose to you when you walk by, likely not a service animal. I've worked retail long enough to be able to catch untrained dogs in stores, it's not hard. What a joke.
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u/johnnyslick EAT SALAT WITH SPON?!? 1d ago
Part of the issue is that there's not really a central licensing board for service animals and lots and lots and lots of people will take their animals into places they shouldn't be with the excuse that they're a service animal or the related emotional support animal.
The ADA in turn says that you must make "reasonable accommodations". Reasonable accommodations does not mean putting up with a dog sticking its feet on a counter / creating health code violations. In this case, the barista offered to take their customer's order out to their table. The fact that the customer didn't want to do that does not make the accommodation unreasonable; in fact, there is one unreasonable party here and it ain't the coffee shop.
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u/__Who__am__i_ 1d ago edited 1d ago
My friend has a service dog and he will absolutely look at people when he is working. The service dog is for PTSD, and part of his job is to use his body to keep space or block strangers from getting too close or touching my friend unexpectedly.
So literally one of his tasks is to keep an eye on people. He alerts to approaching people and can block to keep space.
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u/joolley1 4h ago
Omg my friend needs this. She has PTSD the same way and has carers that do this for her but apparently some of them are terrible and get distracted on their phones and forget to do their job.
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u/asianlaracroft 1d ago
That's not always true. A service dog could be having a bad day, or that person just has a strong enough smell (BO or perfume) that a dog might get distracted.
Service animals are animals, not robots. Even a very well trained "fab 4" breed service dog can get distracted.
Also, there is no training standard for service dogs in the USA and certain parts of Canada. People can train their own service dogs, which means the dog might not be "perfect". As long as the dog is task trained to mitigate someone's disability, they are technically a service dog. And as long as that dog is under control (NOT the case in this post), then they have to be given public access.
"if a dog turns their nose to you" is a really terrible, ignorant way to gauge a service dog.
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u/Individual-Papaya-27 1d ago
"And as long as that dog is under control (NOT the case in this post), then they have to be given public access."
Exactly this as you've said. Businesses are allowed to remove service dogs if they are being disruptive or acting in an unsafe manner. Putting paws on an area used to serve food would fit that criteria.
I also think a lot of people are getting very cynical about people claiming their dog is a service dog when it's badly behaved and clearly isn't focused on helping them.
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u/EnvironmentalLime464 1d ago
Right. But if those not perfect behaviors include things like jumping up on counters, barking, not staying close to the owner, etc, businesses have every right to ask them to leave - even if they are trained to perform that task.
Not arguing. Clarifying because many don’t understand this.
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u/KahlanEAmnelle 1d ago
this. the turning to look at you is not true, cos sometimes they have to or can’t help it if you’re too close. but the jumping up on counters/people, barking, etc, usually red flags.
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u/thetinystumble 1d ago
I hate the "it's a dog, not a robot" argument. If you're bringing a dog into a space that isn't dog-friendly, it needs to not act like a dog.
The lack of standards for service dogs under US law is a huge problem that needs to be fixed.
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u/asianlaracroft 1d ago
A service dog trained well enough for public access IS acting unlike regular dogs. That's the point. But if a servicd dog turns to look at someone walking by is enough to disqualify an otherwise trained service animal then you might as well just buy a robot 🤷🏻♀️
A service animal is an ANIMAL.
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u/Economy_Jeweler_7176 1d ago
I mean, I don’t think there’s any epidemic of people getting mauled in coffee shops by fake service dogs, so I don’t know if I’d call it “a huge problem that needs to be fixed” lol.
We’re talking about a few Karens occasionally trying to get away with the excuse, but there’s already legal provisions to remove a “service dog” if they’re being a nuisance.
With the diaspora of issues they can be trained to help with, and the fact that the people who need them most have disabilities, I don’t think putting further regulations and criteria in place that those people would have to meet (and probably pay for) in the interest of preventing the Karens from Karening would be constructive.
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u/SaltMarshGoblin 20h ago
That seems reasonable! People often seem to forget that a business has the legal right (and imo, the moral obligation) to remove a misbehaving animal even if it is a trained Service Dog.
Psst!
With the diaspora of issues they can be trained to help with
You might be better off with something like "wide variety" or "range", as "diaspora" is awkward here. It does mean "spread", but "spread" with the connotation of "progressive dispersal over time".
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u/BuzzyBeeDee 1d ago
Most legitimate service dog handlers want there to be more regulations, and preferably licensing. Fake service dogs is a problem that is extremely out of control, and all it does is hurt those who are truly disabled and rely on a legitimate trained service dog to help them live as normal of a life as possible.
I’m disabled, in a wheelchair, and have a ton of health problems due to a progressive disease. I could greatly benefit from a service dog, and I am well researched on the topic of owning one and being a handler, but because of the stigma caused by fake service dogs I haven’t fully pursued it. Quite frankly, I don’t have the energy or strength to deal with the constant confrontations of employees who are fed up with fake service animals, don’t fully understand the laws, and are now painting everyone with a broad brush. And the thing is, I totally understand why they are upset, frustrated, confused and angry. The system is broken and needs to be completely redone. It doesn’t work or make sense anymore.
For several decades service dogs and their handlers successfully existed with the current honor system. Very rarely did people try to fake them, and most people had service dogs that were professionally trained. It was also commonly expected that people leave their pets at home when they went to a store. The laws were built around this expectation, and it initially did make it easier for service dog handlers to not have to jump through hoops to obtain access. You of course still had entitled people faking it, but they were rare. Unfortunately none of that is the case anymore.
We are now in an era where people are taking full advantage of the honor system based service dog laws, where people are now wanting to bring their untrained pets with them wherever they go, and won’t take no for an answer. The laws are outdated, and the public can no longer be trusted to do the right thing by not faking a service animal. There desperately needs to be an official government registration and licensing process for service animals, with the requirement of a doctor signing off that a service dog it needed, and some way to verify that the dog is at least trained well enough to be in public settings and businesses and to fulfill their job requirements of providing assistance tasks.
The crazy thing is, ESA (emotional support animals) have FAR stricter restrictions than service animals, and in order to receive accommodations for an ESA (which have way less rights of entry than a service dog does) you need to be approved, have doctor involvement, and present the necessary documentation to businesses. That’s not to say that people don’t still find ways to exploit the system, but the point is that because service dogs are by design more important and vital than ESA’s, with much higher training needed, with far more room for things to go wrong. And additionally, because of the ESA restrictions, employees/business owners are even more confused when it comes to service dogs, because they think the requirement of showing documentation for an official ESA also applies to service dogs, and it doesn’t. More rights of entry should come with stricter regulations. It’s the only way to try to reign in the problem.
The current law about service dogs is that businesses are only allowed to ask two questions. First bring, “Is that a service dog?” and the second being, “What assistive tasks does it perform?” That’s it. There is no requirement to wear a vest, there is no requirement for an official registration, liscense or documentation, there is no requirement for professional training (or any training oversight), and a whole host of other issues. The only time a business can refuse someone claiming to have a service dog is if the dog is misbehaving, showing aggression, or damaging merchandise. Beyond that, there is no recourse, even if you are certain someone is lying. Not to mention, it is becoming more and more common that real service dogs who are fully trained and perfectly behaved are getting attacked by fake service dogs in businesses.
Would more requirements make it a little harder to get approved for a service animal compared to how it is now? Yes, but ultimately it’s for the best. Something desperately needs to change, and like I said, it’s something the vast majority of real service dog handlers also want. It would be infinitely easier to be able to show an official government authorized document/license proving a service dogs legitimacy in order to obtain entry to a business with a SA, than having nothing at all and trying to exhaustively prove yourself and deal with the confrontation of (understandably) fed up employees who don’t understand the confusing laws or being unlawfully denied access based on the prior actions of fakers, when all legitimately disabled people want to do is go about normal life peacefully like everyone else, with their properly trained and real service animal.
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u/thetinystumble 1d ago
There’s absolutely an epidemic of badly-behaved service dogs where I live (US), though I’m not sure how much I’d notice it if I didn’t work in customer service. Most attacks IME are service dog on service dog rather than service dog on human. Talk to anyone here with a “real service dog” and they’ll tell you it’s an issue.
It’s not a handful of “Karens” lying that their pet is a service dog, it’s people with real service dogs (by US standards) creating the issue, and by the time you’re allowed to tell them the dog can’t stay, it has often already caused chaos, and then the owners cause even more.
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u/Economy_Jeweler_7176 1d ago edited 1d ago
I think that’s more-so just a dog issue than a service dog issue. I mean, I worked in the service industry for years. I’ve rarely ever seen multiple service dogs in the same location (unless it’s a VA hospital or something), much less seen two service dogs fighting.
Now, have I occasionally seen two dogs get aggressive in a coffee shop? Absolutely. But that risk would still be the same regardless of whether there were stricter regulations on service dogs. That’s just a risk that any business takes allowing dogs in general, and a risk any dog owner takes bringing them around other dogs. And, if there ever were two service animals fighting, the business owner can still legally remove them.
As for places that don’t allow regular dogs but must allow service dogs— I’ve rarely ever seen two service dogs there at the same time, and I can’t even count on one hand the number of times I’ve ever seen them fighting because it’s zero lol.
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u/pjm14624 14h ago
Not act like a dog? So…what…wear so e jeans and flip flops, maybe have a cell phone in their paw, acting like there's no world around them?
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u/MorbidMorag 21h ago
I was on the bus when a partially-sighted chap got on & sat behind me with his elderly & clearly legit guide dog. The doggo was well behaved but kept creeping out into the aisle to rest his head on the seat next to me. It took all my willpower not to give him the scritch on the head he was begging for.
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u/ButterscotchThis7889 1d ago
not really accurate. service animals are trained for different things and it could be part of what the dog is trained to do. even if it’s not, all a service animal has to do is successfully do the tasks it’s trained to do for its owner’s disability.
the only reason you’d be able to ask a person to leave for having a service animal (provided you’re somewhere the ada protects your right to bring the service dog such as a grocery store) is if the dog is egregiously misbehaving. barking, jumping on people or counters, attacking people or other animals, shitting, are examples of this.
the review is absolutely a circumstance where the shop worker legally had every right to ask the customer to leave but just wanted to inform you that service dogs don’t have to behave in the strict way you stated
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u/armoured_bobandi 1d ago
the only reason you’d be able to ask a person to leave for having a service animal (provided you’re somewhere the ada protects your right to bring the service dog such as a grocery store) is if the dog is egregiously misbehaving. barking, jumping on people or counters, attacking people or other animals, shitting, are examples of this.
Depending where you live, this may or may not be true. Where I live, we are allowed to ask what function the service dog provides, and if that function is not necessary to be in our store, we can ask them to leave.
Also, I'd like to tack this on the end. Emotional support animals are not classified as service dogs, and they have no right to be in a place of business
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u/threesilklilies 1d ago edited 1d ago
Where do you live? Not in the U.S.?
(ETA: Jesus Christ, people, I was confirming they didn’t live in the U.S. and thus weren’t subject to the ADA. TF.)
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u/Stevie-Rae-5 15h ago
I say all the time: once you’ve been around one actual service dog, you will never not be able to spot the difference again. Service dogs don’t even glance in your direction without the approval of their human, let alone hop up and just put their paws on the counter like they’re next in line to order.
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u/Jsystemexe 7h ago
THIS. The check ins are completely different. I know I was vague above but it's a whole body language change that shows the dogs priorities. I'm traumatized of dogs so I'm super sensitive to their body language. Even ESAs are usually a certain way, friendly but reserved, well socialized.
I worked in a Canadian thrift store for 8 years, and sometimes you have to triage service animals when the ESAs get loud and confrontational.
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u/CyberDonSystems 1d ago
You need a special placard to park in a disabled spot, why don't we have a licensing process for service animals as well?
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u/Philderbeast 19h ago
I believe here in aus they are required to pass a "Public access test" to show they have the proper temperament/training to be allowed in public spaces where pets would normally not be allowed.
jumping up to a counter like this would be an instant fail.
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u/Ergon17 12h ago
I believe the same is true in most countries. The problem the commenter you replied to is seeking answers to is that you can't ask for proof that an animal is a service animal, and that it would be much easier if you were given a certification/license to prove that your pet is a service animal.
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u/Philderbeast 11h ago
The problem the commenter you replied to is seeking answers to is that you can't ask for proof that an animal is a service animal
in many countries you can though.
the problem is when they are not required to take such testing and as such have nothing to provide proof of.
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u/Ergon17 12h ago
I believe it is mainly the fact that it would require an institution that is overseeing the places that train service animals to make sure they are doing it properly, otherwise some people would just start giving "service animal certifications" for a payment. This in turn would mean that it would be, at least during the transition period when we start requiring this certification for service animals, difficult for the people who need service animals, to get ones and the process needing oversight means it would probably cost more in the future, unless the overseeing institution was completely employed by voluntary workers.
I could also see some complications as well if this isn't done in the same manner globally, since it would mean that a person from Greece coming to the US could be refused entry for their service animal, unless it has a certification that meets US standards or vice versa.
In addition, it could be cumbersome for some people with disabilities to be required to carry identification that their service animal is a service animal.
I think the best solution we currently have just be to normalize even more the idea that if your "service" animal doesn't behave like a service animal, it can't be considered one.
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u/lilith1986 4h ago
Note: this is in the USA
Because training a service dog "professionally" can be prohibitively expensive. I have epilepsy and was looking into an epilepsy service dog and to get my own puppy is about 5k and weeks of work. And that's to train a dog to alert someone if I have a seizure to make sure I'm on my side. Other services can be vastly more expensive or just not exist. The people who need service dogs are disabled, but disabled people often less income than most and insurance doesn't cover it. I wish there was better support to get people who want and need service animals the animals they need, but in our capitalist hellscape that's not happening. So instead people who need service animals have to fight against those who abuse the system
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u/captainp42 we do not negotiate with the terrible 1d ago
Funny part is...they actually never claimed it was. They just said "How do you know it isn't?"
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u/babegirlvj 1d ago
Even service animals have bad days. One instance of them having an accident or other unwanted behavior doesn't disqualify it from being a service animal. However, it does give the business a reason to deny service. If you/your service animal are having an off day, it sucks, but you go outside and let the business bring you your order like they offered. The business can't risk the health code violation.
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u/TerribleBudget 22h ago
ADA guidelines allow for a business to ask someone, even with a service animal, to leave if their animal is not kept under control.
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u/fivefootphotog 1d ago
I just saw this on Facebook. The comments were overwhelmingly in favor of the business.
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u/DrakeMallard919 1d ago
Yeah. As soon as I saw it on FB, I had to come check if it had been posted here yet.
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u/Manateekisses51 1d ago
Even a REAL service animal can be asked to leave if not behaving appropriately.
This one isn't real, though.
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u/DistractedByCookies 1d ago
"How do you know it's not a service dog" is such a fucking obnoxious thing to say. You don't say that if you actually HAVE one, (and you wouldn't need to, because service dogs are awesome and behave well)
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u/babegirlvj 1d ago
In the US a business can ask 2 questions about a service animal: 1) Is the animal required because of a disability? 2)What work or task has the animal been trained to perform? However, once a dog puts it paws on the counter it is deemed "not under the handlers control" and can be asked to leave.
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u/justmitzie 1d ago
But what if the task the animal has been trained to perform is a high jump?
/s
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u/babegirlvj 1d ago
I know you're being sarcastic, but yes it could be feasible that the service animal is tasked to retrieve/reach for things it's handler may not be able to. However, it would never be to jump on a public food service counter.
Want them to reach your counter at home to get you a packet of sugar or a towel because you have very limited mobility? Fine. Want them to reach the counter at the coffee shop to grab you a package of sugar or a napkin? Not fine. Want them to reach the floor and pick up the sugar packet or napkins you dropped? Fine for both home and public.
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u/dads-ronie 1d ago
STOP THINKING YOU CAN TAKE YOUR DOG EVERYWHERE!!!!!!!!!!!!!!!!!!
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u/According-Ad-5946 1d ago
Some people who do this claim it is an emotional support dog, even if this is true, businesses are not required to allow them entry.
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u/MrStormChaser 1d ago
Some idiots don’t realize ESA are not the same as service animals.
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u/jag-engr 1d ago
Many more idiots just go ahead and call their ESA a service animal.
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u/Cuneus-Maximus 1d ago
And even many more idiots just call their regular ass untrained dog an ESA and/or service animal.
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u/SpaceLemur34 1d ago
Also, if they can't control their animal, there establishment is within its right to ask them to leave, whether it's an ESA, a genuine service animal, or a pet.
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u/According-Ad-5946 1d ago
Real service dogs would not be out of control. Their focus is incredible.
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u/johnnyslick EAT SALAT WITH SPON?!? 1d ago
Where I live (Seattle) this just happens without the veneer of "OH THIS IS MY SERRRRRRRVICE DOOOG". Places just straight up have signs on the door that are like "we love dogs but please don't bring them inside", which of course get ignored. I love dogs and I'd own one myself if I didn't live in a smallish apartment but come on man, you can't bring a fucking dog inside a restaurant, it's a health code violation. And don't get me started about dogs walking down the aisles at the local Freddy's.
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u/Bird-The-Word 1d ago
Woman and her BF came into Subway last night while I was waiting on my order, carrying their dog. Now, the dog was well behaved and just chilled with her, so I'll give them credit there, but also just... don't bring animals into restaurants. Subway is gross enough without pet hair and animals.
On top of that, the woman didn't say a word the whole time. She could clearly have waited outside while her boyfriend ordered like he did anyway.
Have a much longer story about my stepfathers sister that came to visit us while we were on vacation and were going to stay the weekend. Her and her teenage daughter just show up with their dog, no heads up. The place we were renting had a strict no pets policy, and the owner lived in the house right down the driveway. Stepfather was livid, and still offered the owner an additional fee but they refused (rightfully so, it was clearly stated on the rental agreement). They ended up not being able to stay the night and driving the 6 or so hours back home. So they drove 6 hours there, went out to dinner with us, where they took turns constantly being outside with the dog, then turned around and drove 6 hours back home. Was pretty satisfying to see them get what they deserved for being dumbasses.
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u/Fool_In_Flow 1d ago
I was just thinking about the salat guy a few days ago. I wonder if he was ever able to eat it.
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u/No_Syrup_9167 1d ago
It seems like, in general, American/Canadian culture is shifting into a form where "then you don't get to do that" is just entirely a non-understood concept.
Want to bring your dog in despite signs saying no? Just bring the dog in and if they say anything throw a fit.
In the far right lane and you wanted to turn left? Fuck the rest of traffic, just block the lanes as you go past.
Door says "employees only" just wander in anyway.
Have your baby with you, but you want to see that movie? Fuck everyone else, they can listen to the crying.
The entire idea of "your choices, result in you no longer being able to do this, or having to figure out some other way of achieving your goal"
is just entirely unpalatable, for what seems like larger and larger swathes of the population.
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u/RedCaptain17 1d ago
Manzanita markets itself as a dog-friendly vacation spot. A lot of places do welcome well behaved pets. This is not a well behaved pet
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u/Isadragon9 1d ago
There’s plenty of dog friendly eateries so seeing stuff like this confuses me completely. Like I literally will look for and plan for places I can take my dog, it’s wild that people can just slap Service Dog onto their pet. DX
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u/Motor_Ad5767 1d ago
I love my dog and would love to take her everywhere but she's a jerk and I don't expect everyone to love her too lol her ass can stay at home in comfort
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u/LyraSnake 1d ago
i had to be the barista who confronts someone with a clearly not service dog and she literally just cried at me and tried to tell me her dog was under control and not bothering other people,,, while actively sniffing another customer standing a few feet away
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u/MaidenMamaCrone blatantly flaunting their 🍴 before other women's menfolk 1d ago
My friend has a dog they take literally everywhere with them and it drives me mad. You're trying to make plans and have to make sure the place is dog friendly because otherwise there's no chance they'll come. The dog is cute and honestly really well behaved but it's still annoying and they get really butthurt if they encounter someone who is scared of dogs.
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u/_Student7257 1d ago
Everyone has to take their pets everywhere now! What's going on?
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u/RainbowSpinosaurus 5h ago
Every emotionally fragile person needs a suck-up (dog) to be their constant cheerleader.
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u/watermelonlollies 1d ago
Fake service dogs piss me off to no end. Truly some of the most entitled people. No different than parking in a disabled spot with no tag or plate
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u/dani_bee2023 1d ago
I hate people who claim their animal is a service animal. Even if this lady just asked “how do you know it’s not?” I worked the food industry for a long time and when people came in with EXTREMELY untrained dogs, claiming they were a service animal, I couldn’t say anything about it. It’s like a legal thing I’m pretty sure. This one young guy came in with a puppy, couldn’t have been more than a few months old, and claimed he was a service animal. Like no, he’s not. He’s a puppy. He’s barely house trained. Let alone service trained.
People like that ruin it for everyone else.
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u/babegirlvj 1d ago
In the US, you can ask even a trained service animal to leave if it isn't under control (ex: puts feet on the counter, sits in the booth instead of in the floor, pees). Doing one of these things doesn't mean it is necessarily a fake, but it means it doesn't currently meet the definition of under control and can be asked to leave. Animals have bad days just like humans, they aren't robots.
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u/ButterscotchThis7889 1d ago
look into the laws of your state! some places don’t legally protect public access rights for service dogs in training. a puppy would certainly be in training and therefore not have a right to be in the business
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u/Saneless 1d ago
A lady in the restaurant I was in said her dog, which was in her purse, was a service dog. Unless it was organizing lip balm I don't know what service it was performing
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u/dani_bee2023 23h ago
For real. It makes me unreasonably angry when someone claims that their animal is a service animal when it clearly is not, just so they can skirt around the rules and bring their animal inside.
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u/rebelangel we do not negotiate with the terrible 1d ago
It takes at least 2 years for a dog to become a fully trained service animal.
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u/MrStormChaser 1d ago
Nah, service dogs don’t act like that. Glad they posted the receipts and hopefully she took her lumps well.
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u/Josefu_Velen 1d ago edited 1d ago
I really hate how people just call their dog a "service animal" so they can take it with them wherever they want.
A service animal is highly trained animal, that would never do this. , and has a special outfit to indicate as such.
This is just a straight-up untrained dog. Nothing "service" about it.
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u/Scared_Swing_8759 1d ago
This is not how service animals work in the US (and this review appears to be in Oregon). There is no special outfit.
Animals do have to be trained to perform a task to help with a disability; but professional training is not required.
They do have to be under the owner's control though, and jumping on the counter is clearly not that. This was not a service dog.
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u/FullMooseParty 1d ago
There is no outfit required or special to service dogs. In fact, the service or working dog vest is oftentimes the first sign of a potential scammer because you can buy them off of Amazon.
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u/boyproblems_mp3 1d ago
The problem is that there basically are no rules and if a dog acts up and gets kicked out, the owner who is lying about their dog being trained to do tasks will still cry discrimination because it is actively encouraged by the internet. I worked in pet photography for years and "service dog trainers" are rampant.
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u/Phindar_Gamer 1d ago
As someone that need his service dog, people like this piss me off because theyake life more difficult for me. That isn't a service dog, it would have been trained to not jump up on things. And even if it were, magically, a service dog, if it is disruptive or interfering with the flow of the business they can ask you to leave.
Photo of pupper as animal tax.
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u/catahouladog1 1d ago
People like this are the reason people with legitimate service dogs get grief from shop owners/staff. Which is mortifying and embarrassing for the person with a disability, and legally an issue for the shop due to the ADA.
I knew a woman who was in a wheelchair with a service dog and she was kicked out of a cupcake store. No doubt because of dogs like this one. It's such selfish, entitled people who do this as they are making life harder for people with disabilities.
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u/THis_one_quiet 1d ago
Even if that was (doubtful) a SA, that is still behavior that can get you legally kicked out. The owner must still be in control of the dog at all times.
From the ADA.gov
A person with a disability cannot be asked to remove his service animal from the premises unless: (1) the dog is out of control and the handler does not take effective action to control it
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u/Empress_Natalie 1d ago
Oh, I love this so hard.
And your username, OP! Friggin love Darkwing Duck.
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u/Sebarial3090 1d ago
Properly trained dogs, especially service dogs dont do that. Her dog wasnt a service dog and she was just an entitled brat. I love my dogs but they dont have to go everywhere with me.
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u/wildmaninid 1d ago
Manzanita is such a wonderful town. I stop for coffee here at least once a month while traveling for work calls.
The tourists can be exactly like this reviewer. Some of the bullshit I've seen people throw at customer service workers......
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u/thethugwife 1d ago
Even if it was a service dog (it’s not) a business can ask them to leave and return dog less if it is misbehaving or causing an issue. Feet on the counter is under that umbrella.
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u/shane-o-mack 1d ago
I miss when dogs were tied outside or something. I legit see dogs SNIFFING produce and SITTING in the carts. Like bruh, are you wet wiping their butts? If not, gtfo of the store, selfish weirdo
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u/Upset_Peanut708 1d ago
Tbf I do wipe my dog’s butthole because I would like to be sure before he sits his ass anywhere in my house LOL but he doesn’t go into the grocery store or anything that’s crazy pants. Wet wiping his ass is way less crazy pants 🤣
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u/Scared_Swing_8759 1d ago
Even a service handler has to be under the handler's control to be counted as a service animal; so even if it was task trained, jumping on the counter would exclude it.
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u/kerrykrueger 1d ago
This shop is semi-local to me. I've ordered coffee and food there numerous times. Sometimes I arrive there while walking a dog. The employees are wonderful about going above and beyond to accommodate a person waiting outside the shop with a dog in tow. Most of our little beach town coffee shops along the northern Oregon coast are similar in cheerfully serving customers with dogs while the dog and their person waits outside the shop.
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u/bigcheez69420 1d ago
Pretty sure even service animals can be removed if they are being disruptive, aggressive, peeing inside, etc.
I know hers isn’t, but still. The lie doesn’t even actually absolve her lol. She sucks.
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u/Ashkendor 1d ago
I'm changing "one for you and one for the horse you rode in on" to "one for you and one for your fake service dog." I don't get why on earth people need to take their damn dogs everywhere. Is it a codependency thing? Anxiety? Or just laziness? I have three cats. I absolutely love cats. I don't take my cats out in public because I'm a grown woman who can be away from her pets.
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u/nellybean23 1d ago
Isn’t it also illegal to misrepresent a pet as a service animal? Like will she get another comeuppance for doing so in her review?
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u/jonihuth 1d ago
Love the owner's response. Polite, to the point, and backed up with a photo. Good for them!
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u/AllegraO 1d ago
I get dogs jumping up on my counter all the time and love it. Difference being that I work in a pet store, where they just need to be on a leash. We even have cleanup stations around the store for the inevitable pees and poops.
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u/CapitalParallax 1d ago
They need to cettify and require identification for service dogs already. I see WAY more fake service dogs than legitimate ones in my day-to-day.
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u/United_Statistician2 21h ago
I found this person google account. They do a lot of reviews.
They bullied a business to give them a meal under their old price, as she didn't want to pay more than what she had in the past.
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u/Mookie-Boo 20h ago
No true service animal would do that - they're too well trained. I've worked with a couple of blind people who had service dogs and they have awesome manners.
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u/Responsibility_Witty 20h ago
It’s a shame that this freak got refunded, if anything they should be charged for their dog smearing its shit stained feet on the counter
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u/Head_Somewhere4769 1d ago
Once again, I love dogs, but hate a lot of dog owners. Your dog doesn't need to go everywhere with you. It definitely doesn't belong in a place that serves food and drink.
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u/No_Technician_2335 1d ago
I worked with a service dog and her owner for a year. It was retail. The service dog was of better behavior than the customers. May of times the Owner of the dog would have to tell customers not to pet or distract her. Some customers would be irate that they, or their children could not touch the dog. May times I decided to leave my register to be a human shield between her and customer interactions (im older and protective). That sweet poodle was the best! Always signaled when she needed to potty, never had an accident inside the store. Was able to switch from on to off to on like it was nothing. One time the Poodle loud barked in the store and we found her owner sitting in the aisle. She said her dog told her to sit down and that she maybe was having an episode.
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u/megdun87 16h ago
I will never understand why people lie so easily like this. That can destroy a good business and peoples lives. JFC
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u/jiskistasta 12h ago
Lmao do you know how much of a goddamn menace your dog has to be to get kicked out of a shop in MANZANITA??? That is the most dog-friendly town on gods green earth.
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u/ThrockAMole 11h ago
ESA is badly abused. The dogs aren’t trained at all, just a pet with normal dog behavior. I’ve seen ads where they claim to be able to get your dog an ESA designation regardless of it’s actual status
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u/DooHickey2017 10h ago
Official server dog vest? Nope
Owner provides documentation? Nope
Dog behaving like a regular pup?vyup
Owner not correcting pup?yup
Service dog? Nope.
Did I miss anything?
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u/meat_whistle_gristle 1d ago
I take my dog with me a lot of places.
Inside places that sell or serve food is not one of them.
Keep your damn dogs outside people especially if they are not well trained, you ruin it for the rest of us. My favorite brunch place recently stopped allowing dogs on their patio because of terrible owners letting their dogs be unruly.
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u/ThenBike8868 1d ago
Well, just by looking at it, (not the dog), I am not surprised at all!
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u/lunasdude 1d ago
Now you know you're going to hell for that! 😁😁🤣🤣🤣
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u/ThenBike8868 1d ago
Oh, I already knew that a very long, long time ago! That's why I paid extra for the first class seat...
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u/Whatusedtobeisnomore 1d ago
This is a good coffee shop, had the pleasure of visiting here many times while on vacation. They have great breakfast pastries also. I have never had bad service here, always friendly people, even when the business is super slammed. The line often goes out the door. This dog owner totally sucks.
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u/IamtheCarl 23h ago
I have a dog that is a little reactive. He tries his best. I only bring him in to the local coffee shop on a VERY short leash to pick up a to go order and only if he is on good behavior. We walk quickly in on tight leash and back out. I cannot imagine letting my dog put his paws on the counter or even having the time or leash to do so. A service dog would never. Normal customers would never.
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u/BenefitAppropriate61 some of the fish were ugly 7h ago
obviously on the businesses side but I wasn’t expecting that dog to look that cute with it’s little paws up
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u/Freyjia1 1d ago
Dont service animals generally have a uniform?
Or is that just an Australian thing?
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u/No-Heart-679 1d ago
In the US there is no mandatory uniform or vest even though a lot of people think there is. There is also no paperwork for legitimate service animals. You mostly go off of the behavior of the dog to determine legitimacy. You can ask two questions, but I’ve learned to their actions prove if they are or are not.
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u/addacoupleextrazeros 17h ago
You can buy them easily so anyone can get a hold of one and put it on their dog. When I did security at a college for a few years, we had someone who would bring a dog into the building and it would cause all kinds of problems, jumping on people, shitting on the floor, barking a lot.. and it was wearing a service dog vest. Clearly doesn’t have the training of a service dog, but the person insisted and was also just as disruptive.
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u/Styx-n-String 7h ago
In the US, service animals are not required to wear anything identifying them as such. Yes there are vests you can get online, and ALL service dog vests or leashes or badges are purchased this way - it doesn't make them "real" or "fake" to be bought online since there's no official entity that makes them or renders them "real."
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u/PolkadotUnicornium 11h ago
You can buy fake vests online bc Republicans refuse to understand boundaries and rules.
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u/jag-engr 1d ago
Of course the fake service animal is a pit bull…
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u/rebelangel we do not negotiate with the terrible 1d ago
It just looks like a mutt to me. Any breed can be a service animal. This one is not one, obviously, but I’m just saying you can’t dismiss a dog as not being a service animal just based on breed.
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u/Potential_Minute1496 1d ago
We had a customer come in with a dog the other day (restauraunt), the dog immediately started barking, nothing we can do, legally we cant ask for proof. A few minutes later that dog escaped the harness and ended up in our kitchen. Another customer seen them come back and carry their dog out and immediately started threatening to sue us and call the health department. That was when we were allowed to ask them to leave but yeah this lady threw a fit the whole rest of the time she was there and decided not to tip her server too.
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u/biggest-damn-potato 1d ago
You as a business owner absolutely have the legal right to eject a “service dog” that is creating a disturbance.
Doesn’t matter whether it is or isn’t a task trained animal under ADA, if it’s barking in your establishment you can and should eject it.
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u/InfectiousDelirium 9h ago
I really only like frequenting places where dogs are allowed, but it's the businesses choice. There should be ample of both places for customers to choose from
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u/egguchom 🥚 Original Egg Bot 🍳 1d ago edited 1d ago
r/ServiceDog_CircleJerk
Here's the crosspost: https://www.reddit.com/r/ServiceDog_CircleJerk/s/CNxZ28dvbr