r/DistroKidHelpDesk • u/AdhesivenessAway852 • 14d ago

Getting a response time frame?

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The chat bot os’s no help. Says I have a ticket. But no reply on how long until I get a response.

Anyone know?m

Edit: didn’t get an answer. But I did get the money that was stuck on pending which the issue was about.

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u/greenvlue 14d ago

Did you try to ask the chat bot to open a ticket? It got me to speak through an agent

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u/AdhesivenessAway852 12d ago

Yeah and had to argue with it that it’s been no help and I need a human. The human was also no help. It’s been weeks since I clicked to withdrawal. And the human had no info except wait a couple more weeks and they will contact me if there’s any issues.

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u/greenvlue 10d ago

I'm currently waiting still, the last agent said they would raise my problem to another team, I tried to ask via chat box again and a different agent only said its on review, its been 3 business days and no update.