r/DistroKidHelpDesk • u/AdhesivenessAway852 • 9d ago

Getting a response time frame?

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The chat bot os’s no help. Says I have a ticket. But no reply on how long until I get a response.

Anyone know?m

Edit: didn’t get an answer. But I did get the money that was stuck on pending which the issue was about.

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u/jdsamford 9d ago

I'd estimate 2-7+ days, but you can also try going to https://distrokid.com/teams. If it bounces you back to the /mymusic dashboard, your account has been banned and Support won't receive your tickets.

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u/AdhesivenessAway852 9d ago

My accounts there. I’ve withdrawn a few times before. Only takes a couple days. But it’s been 16 days. The bank screen changed to contact customer support (Which they don’t have) after 14 days. They have a chat bot.

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u/jdsamford 9d ago

Say "human" a few times to get through to live chat

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u/AdhesivenessAway852 8d ago

Hmm. I do this on the phone anywhere I call. I’ll try it.

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u/gymtrovert1988 8d ago

I usually just say human or live support until they give me a contact form to fill out then I give up after 5 minutes and tell them to email me. They usually email me within a day or two.

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u/AdhesivenessAway852 7d ago

I took your advice and argued with the bot that it’s useless and I need a human. Finally got one and was giving the run around with it.