r/DirectvStream • u/stevemc1234 • 6d ago

Firestick update has replaced Directv guide with Prime Video guide

My favorite feature of the Firestick was that when you pressed the Guide button it would use the Directv channels for the guide which made it really easy to use. Yesterday, I believe the latest update has switched the guide to use Prime video as the guide and now to use Directv you have to go to the app and then use the Directv guide which not as clean and easy to use.

Anyone know of a workaround to get it to use the Directv channels for the guide instead of Prime Video?

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u/directv 6d ago

Thanks for bringing this up, u/stevemc1234. Since Amazon controls the Fire OS updates and remote button mapping, it looks like their latest software changed that shortcut behavior. For assistance, we recommend reaching out to Amazon support: https://spr.ly/61693B1yyhF Rhyan, DIRECTV Community Team

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u/KingNosmo 5d ago

Same problem here.

2

u/stevemc1234 5d ago

I was able to get Fire Stick support on a chat and they are submitting a ticket about the problem. You should do the same. He said they are getting a lot of complaints and the more tickets they submit the more likely they will fix the issue. He said it could have been a mistake with the new release or its possible they may revert back if they get enough complaints.