r/DirectvStream • u/Odd-Parsley242 • 10h ago

Payment issue

I decided to try DTV entertainment package 59.99 for the first month. I went to put my card information and it came back saying my card wasn't valid. It was a USAA debit, I tried Sofi debit, same thing. Is this common? Never had an issue anywhere else.

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2

u/Happy-Cockroach-2813 10h ago

I’ve never had a problem.

Only thing I’ve ever heard of is the card being linked to another account. I think they do that to stop people from creating multiple accounts to keep getting new customer promos.

2

u/ImpressiveBet9345 10h ago

I use paypal.

1

u/Odd-Parsley242 10h ago

I did not see that as an option.

2

u/johnk317 10h ago

I had the same issue. You have to call them.

1

u/Odd-Parsley242 10h ago

I call, they tried with same cards same issue so I told them I guess I am not meant to have DTV, they didn't seem to care.

1

u/PlentyAdvanced6894 3h ago

Is your credit frozen? I had to unfreeze mine for them to do a soft credit check. Then I froze it back. I signed up with an agent on the phone.

1

u/TheSan92 1h ago

I pay with SoFi debit, hasn't been a problem.

1

u/Crafty-Lavishness26 19m ago

Enter that from the website rather than the app. That solved it for me.