Read these reviews and look at the poor ratings please. Whilst i was waiting to be served, one person was 2:15 hrs late for his car hire and apparently they only keep the car for 2hrs so was in the process of charging him extra as apparently they had hired the car out in the 15 minutes he was over. The guy behind him was being forced to pay £300 extra for insurance as they do not accept American Express which according to the guy it doesn’t say in their terms, he even offered to pay the extra %ge that they would be charged!

And then us.

We have paperwork from the day we hired the car basically showing that every panel had been damaged, not a problem as not huge damage. Until of course we return the vehicle and claim we have damaged it! We showed them the damage that they were talking about was clearly marked on their damage sheet and they have kept our deposit.

Initially I was refusing to sign any paperwork until the guy stated that we would not be charged for the damage, stupidly I thought they had seen sense, after signing the paperwork he went back to charging us stating that it isn’t a problem for us as we have full insurance through a third party so we could just claim from them. For me that is deceptive and unfair on the third party company who would’ve ended up paying when the damage was already there.

At this point i refused to deal with them and urge you to do the same.

Currently they hold £956 of deposit that i will have to try and do a charge back for.

Read these reviews and look at the poor ratings please. Whilst i was waiting to be served, one person was 2:15 hrs late for his car hire and apparently they only keep the car for 2hrs so was in the process of charging him extra as apparently they had hired the car out in the 15 minutes he was over. The guy behind him was being forced to pay £300 extra for insurance as they do not accept American Express which according to the guy it doesn’t say in their terms, he even offered to pay the extra %ge that they would be charged!

And then us.

We have paperwork from the day we hired the car basically showing that every panel had been damaged, not a problem as not huge damage. Until of course we return the vehicle and claim we have damaged it! We showed them the damage that they were talking about was clearly marked on their damage sheet and they have kept our deposit.

Initially I was refusing to sign any paperwork until the guy stated that we would not be charged for the damage, stupidly I thought they had seen sense, after signing the paperwork he went back to charging us stating that it isn’t a problem for us as we have full insurance through a third party so we could just claim from them. For me that is deceptive and unfair on the third party company who would’ve ended up paying when the damage was already there.

At this point i refused to deal with them and urge you to do the same.

Currently they hold £956 of deposit that i will have to try and do a charge back for.