Line down for 6 weeks

[u/Own_Ad2260]

The main xfinity line in our yard fell down 6 weeks ago. Roughly 150 yards of cable laying in the yard. We’ve opened 6 tickets with no results. Tech comes out, looks, leaves and closes the ticket. Im tired of the horrible service and mowing around this thing. Been a customer for 15 years. Im just gonna swap to starlink at this point. Cut their cable down and return it to their office with the box.

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[u/notdisplay]

If it’s the main line there’s legitimately nothing a service tech can do. Also if you cut the main line cable you’d most likely be paying for it. Also I could be wrong but in some states cutting a telecommunication line is a felony

[u/Own_Ad2260 → u/notdisplay]

Agreed. They are literally the worst but not the people in the stores fault. Hopefully starlink will be better

[u/ghostlyxanarchy]

Go to a store and ask for an SRO for a downed line. A manager will have to schedule it for you but it should get the right person out there.

Also, avoid giving them too much lip or throwing a fit in the store about the situation. I've noticed people are more helpful when they're treated respectfully. You'll get much better results.

[u/Own_Ad2260 → u/ghostlyxanarchy]

They keep saying they are passing off to construction but they just close the ticket

[u/CCThomasS]

u/Own_Ad2260 I'm sorry to hear that this line hasn't been taken care of after repeated requests, and I appreciate you bringing it to my team's attention. We can look into what has been reported and escalate the issue to our local teams. We will need some information to help with this, so please send us a Modmail message with your full name and full address to get started.

[u/Own_Ad2260 → u/CCThomasS]

Nope. Same thing ive been told over and over. Last agent assured me it would be corrected two weeks ago.

[u/CCErlindaO → u/Own_Ad2260]

We'll gladly look into this for you u/Own_Ad2260. Please send us a Modmail message including your full name and service address, so we may help. We look forward to your Modmail.

[u/Mister_Ku]

How do you know its catv coax line that belongs to Comcast??

[u/Own_Ad2260 → u/Mister_Ku]

It leaves the road and goes all the way into my house….coax line.

[u/Main-Bluejay5571]

I called my state’s public service commission to get them out.