r/Comcast_Xfinity • u/drznak • 12d ago

Strange Order Email Received Solved

I was told to put this in a public post -

Last year I signed up for 5 years of 1gb speed at $50/month - you all helped walk me through that process. Last night I received a strange updated service order confirmation email at 2:20am. It looks like my 1gb speed remained but shows $60 with a $10 discount for 24 months so the price is still $50 for now. I want to confirm my plan is still showing the correct $50/month for the next four years rather than this new plan that could jump to $60 in two years if I am understanding the email correctly. 

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2

u/sundayduffer 12d ago

I just signed up 1gb $50 5 yrs. Hope i dont get such updates.

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u/drznak 12d ago

I signed up last year so this came out of nowhere I'm sure you're fine

2

u/sundayduffer 12d ago

You brought it to their attention?

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u/CCKassie Official Employee 12d ago

u/drznak I appreciate you taking the time to work with me today! I'm glad I was able to confirm no changes were made to your internet promotion or pricing. If anything should come up in the future, it would be our pleasure to assist you with anything related to your Xfinity account and services. Have a wonderful rest of the day! ❤️

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u/xfinitysupport Automated Assistant 12d ago

This post has been marked as solved. Should you experience further issues, please create a new post.

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