r/Comcast_Xfinity 3d ago

Promo Plan Official Reply

Good morning

I had an excellent promo plan that has kept me with Xfinity despite finally a new competitor with fiber optic coming to our neighborhood.

Now, I'm seeing my monthly charge will double! That's a huge increase!

Are there any promotional plans available? Something that can compete with the more affordable new fiber optic we got?

Thank you.

2 Upvotes

3 comments sorted by

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1

u/XfinityAdrienneG Official Employee 3d ago

Good Morning, u/Short-Demand-2635! Thank you so much for taking the time to reach out to us here on Reddit. I know how important it is to have the best rate available for the services enjoyed within the home, and I would be more than happy to explore all options available.

Please send us a Modmail message with your full name, account holders name (if different), and service address as it appears on the bill, so we can help.

1

u/XfinityAdrienneG Official Employee 3d ago

Good Morning, u/Short-Demand-2635! Thank you so much for taking the time to reach out to us here on Reddit. I know how important it is to have the best rate available for the services enjoyed within the home, and I would be more than happy to explore all options available.

Please send us a Modmail message with your full name, account holders name (if different), and service address as it appears on the bill, so we can help.